酒店回复: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!Thank you very much for your wonderful review. We are truly delighted to hear that you had such a pleasant stay with us at ASTON Kemayoran City Hotel. It’s great to know you appreciated the friendly service from our staff, the convenient location with nearby amenities like the convenience store and Maxx Coffee, as well as the easy access to transportation.We’re especially glad that you enjoyed the cleanliness and comfort of the room and yes, many guests love our rooftop sky corridor with its stunning night view!We sincerely look forward to welcoming you back again soon for another memorable experience.Warm regards,Cyrila Bertania SariGeneral Manager
酒店回复: 尊敬的宾客：
感谢您选择阿斯顿凯马腰兰城市酒店！
我们很高兴得知您喜爱我们的酒店，享受了宽敞的客房、功能齐全的电视和令人满意的早餐。同时，对于您客房空调问题给您带来的不便，我们深表歉意。您的反馈非常宝贵，我们的团队将确保对此进行审核并改进，以便未来为您提供更优质的宾客体验。
我们期待您再次光临，享受更愉快的住宿体验。
此致，
Cyrila Bertania Sari
总经理
点评来源 Trip.com
5.0分
豪华双人间
商务出差
整体还不错，离展馆较近，打车定位一不小心会定到一楼医院大厅，需要通知司机到酒店大厅才行。
离大教堂，独立广场都比较近的。
服务：服务态度很好!
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酒店回复: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!Thank you for sharing your experience with us. We are delighted to hear that you found our location convenient to the exhibition center, the cathedral, and Independence Square, and that our service attitude met your expectations.We also appreciate your feedback regarding the taxi drop-off point, and we will continue to remind our guests to inform drivers to head directly to the hotel lobby. Your input is truly valuable for us to improve our guest experience.We look forward to welcoming you again at ASTON Kemayoran City Hotel.Warm regards,Cyrila Bertania SariGeneral Manager
酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and for choosing ASTON Kemayoran City Hotel!We’re delighted to hear that our hotel's close proximity to the exhibition venue, non-carpeted room design, and convenient access to the 24-hour Lawson store on the ground floor added to the comfort of your stay. We truly appreciate your kind words about our polite staff, it means a lot to us.We're also glad you enjoyed the rooftop bar on the 27th floor and found great seafood nearby. Thank you for sharing the helpful tips and photos, they’ll surely benefit future guests.We look forward to welcoming you back for another enjoyable stay.Warm regards,Cyrila Bertania SariGeneral Manager
1.0分
豪华双人间
商务出差
这家Aston很垃圾，门不隔音，打扫房间的噪音很大，酒店经理办事不力，不解决问题。
早餐水果不新鲜，放冰箱冷藏的，都是本地吃食，不干净。
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酒店回复: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!On behalf of the management, we sincerely apologize for the unpleasant experience you encountered during your recent stay. We deeply regret that our service and facilities did not meet your expectations, and we truly understand your disappointment.We take your feedback seriously and are currently taking the following actions to address the concerns you raised:Soundproofing & Noise Levels: We are reviewing our housekeeping procedures to ensure minimal disruption to guests during room cleaning. Additionally, we are evaluating possible enhancements to room sound insulation, particularly around the door area.Management Responsiveness: We are very sorry to hear that you felt unsupported by our team. We are addressing this matter internally to ensure better responsiveness and guest care from all levels of our staff, especially from the management team.Breakfast Quality: Your concerns regarding the freshness and cleanliness of the breakfast offerings have been shared directly with our Executive Chef and F&B team. We are reinforcing food quality control and hygiene standards, as well as reviewing our menu to ensure a more balanced and satisfying experience for all guests.Your experience is not reflective of the standards we aim to uphold at ASTON Kemayoran City Hotel. We are committed to using this feedback to make real and lasting improvements.Should you consider staying with us again in the future, we would truly value the opportunity to deliver a much better experience.Warm regards,Cyrila Bertania SariGeneral Manager
酒店回复: 尊敬的宾客：
感谢您选择阿斯顿凯马腰兰城市酒店！
感谢您与我们分享您的美好体验。我们很高兴得知您喜欢我们友好的员工、优越的地理位置以及从酒店预订交通的便利。
我们期待您再次光临阿斯顿凯马腰兰城市酒店，享受再次愉快的住宿体验。
此致，
Cyrila Bertania Sari
总经理
点评来源 Trip.com
5.0分
豪华双人间
家庭亲子
原文
翻译由AI提供
我和家人在雅诗顿凯马约兰酒店住得很开心，服务人员都非常热情周到。
9 / 20
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酒店回复: 尊敬的客人，
感谢您选择 ASTON Kemayoran City Hotel！
感谢您抽出时间分享您与家人入住 Hotel Aston Kemayoran 的体验。
我们很高兴得知您对我们的服务感到满意，尤其是我们团队提供的友好和帮助。客人的满意度是我们的首要任务，这样的积极评价激励我们继续提供最好的服务。
我们期待将来再次欢迎您和您的家人回来。
温暖的问候，
西里拉·贝尔塔尼·萨里
总经理
所遇的工作人员服务很棒，楼下就有便利店，负一楼就有Maxx 咖啡超赞，打车极方便，Grab叫车随时有车。房间很新干净，关键床够舒服。楼顶空中走廊夜景一流！
我很喜欢这家酒店，尽管Grab司机总是把我送到酒店附近的“医院”。房间很宽敞，电视也能正常使用，早餐也不错。就是房间里的空调（AC）制冷有点慢。
整体还不错，离展馆较近，打车定位一不小心会定到一楼医院大厅，需要通知司机到酒店大厅才行。
离大教堂，独立广场都比较近的。
服务：服务态度很好!
酒店离展会很近，没有地毯是选择的另一个原因。一楼就是24小时罗森便利店，随时采购很方便。 酒店的服务人员还是很礼貌的。27楼是露天小酒吧，也可以点餐。后两张图片是推荐的一家海鲜店，买了去对面加工，价格划算，食材新鲜。
这家Aston很垃圾，门不隔音，打扫房间的噪音很大，酒店经理办事不力，不解决问题。
早餐水果不新鲜，放冰箱冷藏的，都是本地吃食，不干净。
工作人员都非常友好，没有什么明显的缺点，性价比还不错。
卫生间的马桶和洗手台之间有点碍事，用起来不太方便。
酒店位置靠近展馆，所以才选的这里。本来走路就能到，但中间隔着条大马路，只能打车过去。还好出租车费不贵。
为了降低风扇噪音，我把空调风速调到了最低，但感觉和最大风速时没什么区别……哈哈。
非常好。员工们都很友善。位置也很便利，打Grab车很方便。
我和家人在雅诗顿凯马约兰酒店住得很开心，服务人员都非常热情周到。
2025年8月底，因为原定的酒店附近发生了示威活动，我们临时决定转到雅诗顿凯马约兰酒店（Aston Kemayoran）住一晚，也顺便帮我的家人预订了房间。尽管计划被打乱，雅诗顿凯马约兰酒店却是个不错的选择。
入住手续办理得非常顺利高效，这让我们在经过漫长又有点紧张的一天后感到非常满意。酒店员工友善、专业，而且非常乐于助人——即使我们是临时入住的客人，他们也表现得很好。
房间干净、现代化且舒适，为我们提供了一个宁静夜晚所需的一切。床特别舒服，浴室也一尘不染。虽然我们没有在酒店待太长时间，但很明显，酒店设施维护得很好，管理也很到位。
从地理位置来看，酒店给人的感觉是安全且相对安静的，考虑到当时的情况，这正是我们所需要的。
总而言之，我们对这次短暂的住宿非常满意。在最需要的时候，雅诗顿凯马约兰酒店提供了舒适、宁静和优质的服务。如果在更好的情况下，我们肯定会再次考虑入住这里！
舒适