酒店回复: Hi Laura, thank you for sharing your honest feedback. We’re glad to hear our front desk team was friendly and helpful during your stay. However, we’re truly sorry for the sticky floors and the unpleasant smell in the hallways you encountered—these issues don’t meet the standards we strive for.We’ve shared your concerns with our housekeeping and maintenance teams to improve cleaning practices and address the hallway odor promptly. For your next visit, please reach out to the front desk immediately if you notice anything amiss so we can resolve it quickly and enhance your comfort.We appreciate your candid comments and hope to have the opportunity to provide you with a much better experience in the future.Best Regards,Customer Care Team

酒店回复: Dear Guest, Thank you for taking the time to share your thoughts with us. We truly understand how important cleanliness is, especially when all you need is a comfortable and restful night. We’re genuinely sorry to hear about the issues with the bed coverings and carpet, and we completely agree that they should have been in better condition.We want you to know that your concerns are being taken seriously, and we’re addressing this with our housekeeping team. We’ll be making sure the linens, bed coverings, and carpets are thoroughly cleaned and inspected moving forward. It's important to us that every guest feels comfortable, and we sincerely regret that we missed the mark this time.Additionally, we’ll also be reviewing our breakfast options to ensure there’s a greater variety for our guests moving forward. We really appreciate your feedback and hope that you’ll give us the opportunity to provide you with a much better experience during your next stay. Your comfort truly matters to us.Best Regards,Customer Care Team

酒店回复: Dear Annette,We’re truly sorry to hear about your disappointing experience. Your feedback about the cleanliness of the hallways and rooms, as well as the breakfast service, is deeply concerning—and certainly not the standard we aim to deliver.Regarding your request for napkins or paper towels at breakfast, we completely understand your frustration. We’ve addressed this with our front desk and breakfast staff to ensure essential items are always restocked and readily available—especially during service hours. Additionally, our housekeeping team has been alerted to recheck and improve the upkeep of shared spaces and guest rooms.Thank you for bringing these issues to our attention. We take your concerns seriously and will be working to ensure a much better experience for every guest going forward.Best Regards,Customer Care Team

酒店回复: Dear guest,Thank you for your feedback. We are truly sorry to hear about the issues you faced with cleanliness and other issues. This is certainly not the experience we aim to provide, and we will address this matter immediately to prevent it from happening again. We appreciate you bringing this to our attention.Warm regards,Guest Experience Team

酒店回复: Dear David,Thank you for the perfect 10 rating! We're so glad to hear that the hotel lived up to expectations and delivered what was promised.We truly appreciate your recommendation and hope to welcome you back for another great stay in the future!Best Regards,Customer Care Team