It’s secluded from traffic. Staff very receptive as our coffee maker didn’t work and they promptly replaced it. Breakfast was better than other places I’ve stayed at. Only complaint I’d have is that the room doors are set up to close hard so all night and early morning when guests come & go there was a lot of door slamming, all the guests had to do is gently guide the door back to close it.
4.0分
朋友出游
Close to the places we wanted to go to, and yet set back from the main road, so it was especially quiet.
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酒店回复: Thank you for the great feedback! We're glad you enjoyed the peaceful location and found it convenient for getting around. Hope to welcome you back again soon!
4.0分
情侣出游
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This hotel is 15 miles and 20 minutes from Canton Texas Trade Days parking lot. Free BF is good. Clean and no serious issues. Stayed at this location 5 times. Much less expensive and no visible “wear and tear” at the property. Ice Machine is great. Very clean.
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酒店回复: Dear David,Thank you so much for your continued support and for choosing to stay with us time and again! We're thrilled to hear you enjoyed our clean and well-maintained property, complimentary breakfast, and convenient location near Canton Trade Days. Your kind words about our ice machine and overall cleanliness mean a lot to our team.We truly appreciate your loyalty and look forward to welcoming you back on your next visit to Wills Point!Warm regards,
5.0分
商务出差
Definitely worth the extra fifteen minute drive. New, clean, quiet , and safe area
3.0分
家庭亲子
The shower head had one stream in the middle. Wall around the tub needed to be repaired from water damage. Other than that it was nice.
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酒店回复: Dear Lula,Thank you for your review of your stay at Best western Plus Wills Point. We're pleased to hear that you enjoyed some aspects of your visit.We're very sorry to learn about the issues with the shower head and the water damage in the bathroom. Your comments are important to us, and we've already informed our maintenance team to inspect and repair these specific areas to prevent similar occurrences for future guests.We hope these issues didn't detract too much from your overall experience, and we would be grateful for the opportunity to provide you with a flawless stay on your next visit.Sincerely,The Management Team
5.0分
其他
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The staff was very courteous and professional. Facility was very clean and the breakfast was very good. I will stay here next time and highly recommend this hotel.
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酒店回复: Hi David,Thank you so much for the glowing review! We're thrilled to hear that you enjoyed our clean facility, courteous staff, and a satisfying breakfast. It means a lot that you'd recommend us and plan to stay again — we truly look forward to welcoming you back to Best Western Plus Wills Point!— The B/W Plus Wills Point Team
2.0分
其他
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We have stayed here before with no issues, but it was definitely a downgrade this time.
1. Our cards had to be reactivated multiple times a day. Although the staff were helpful in this, it was a pain.
2. Our bathroom was dirty upon arrival with a bug on the bathroom floor. We stayed two nights and our room was never cleaned. No extra towels, no making the bed, nothing.
3. The breakfast was just okay.
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酒店回复: It sounds like you had a frustrating stay with us this time, and I sincerely apologize that your experience was not up to the standards you've come to expect from our Best Western Plus Wills Point. We truly appreciate you bringing these specific issues to our attention.Regarding the key card issues, that's certainly not ideal, and we understand how disruptive having to reactivate them repeatedly would be. We will definitely look into what might be causing this malfunction to ensure it doesn't happen to other guests.I am very concerned to hear about the state of your bathroom upon arrival and the fact that your room was not serviced during your two-night stay. That is completely unacceptable, and I apologize for the lack of cleanliness and the oversight in our housekeeping service. We will be addressing this immediately with our housekeeping team to ensure thorough cleaning protocols are followed and that all rooms are serviced as expected.Finally, I'm sorry to hear that our breakfast was just okay. We are always striving to provide a satisfying start to the day for our guests, and we will take your feedback into consideration as we review our breakfast offerings.Thank you again for taking the time to share your experience, even though it was disappointing. Your feedback is invaluable in helping us identify areas where we need to improve. We hope you might consider giving us another chance in the future to demonstrate the level of service you deserve.
5.0分
其他
The front desk gal was wonderful. So helpful and pleasant. The only very small negative was the hard pillows:)
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酒店回复: It's wonderful to hear you had such a positive experience with our front desk team! We truly appreciate your kind words about their helpfulness and pleasant demeanor.Thank you for also mentioning the pillows. We understand that pillow comfort is a very personal preference, and we're always looking for ways to improve our guests' stay. We'll definitely take your feedback into consideration as we look at our bedding options.We hope to welcome you back again soon for another great stay!
5.0分
其他
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There have been some good improvements over our last stay at the hotel. Improved on the toiletries in the bathroom, and a waffle iron was added in the breakfast room. Both are positive improvements. A larger coffee maker and a despensor would really help. Overall I'm happy to see positive improvemts and look forward to our next visit.
都好
It’s secluded from traffic. Staff very receptive as our coffee maker didn’t work and they promptly replaced it. Breakfast was better than other places I’ve stayed at. Only complaint I’d have is that the room doors are set up to close hard so all night and early morning when guests come & go there was a lot of door slamming, all the guests had to do is gently guide the door back to close it.
Close to the places we wanted to go to, and yet set back from the main road, so it was especially quiet.
This hotel is 15 miles and 20 minutes from Canton Texas Trade Days parking lot. Free BF is good. Clean and no serious issues. Stayed at this location 5 times. Much less expensive and no visible “wear and tear” at the property. Ice Machine is great. Very clean.
Definitely worth the extra fifteen minute drive. New, clean, quiet , and safe area
The shower head had one stream in the middle. Wall around the tub needed to be repaired from water damage. Other than that it was nice.
The staff was very courteous and professional. Facility was very clean and the breakfast was very good. I will stay here next time and highly recommend this hotel.
We have stayed here before with no issues, but it was definitely a downgrade this time.
1. Our cards had to be reactivated multiple times a day. Although the staff were helpful in this, it was a pain.
2. Our bathroom was dirty upon arrival with a bug on the bathroom floor. We stayed two nights and our room was never cleaned. No extra towels, no making the bed, nothing.
3. The breakfast was just okay.
The front desk gal was wonderful. So helpful and pleasant. The only very small negative was the hard pillows:)
There have been some good improvements over our last stay at the hotel. Improved on the toiletries in the bathroom, and a waffle iron was added in the breakfast room. Both are positive improvements. A larger coffee maker and a despensor would really help. Overall I'm happy to see positive improvemts and look forward to our next visit.