No problems with the room at all. However, the guests next door made it impossible to sleep. Thicker walls would have been great, as it seemed like they were in the room with us. Overall, we would stay again because I know you can't control other guests.
4.0分
其他
Did not appreciate a call from front desk looking for luggage cart? No i did not have one!!??
3.0分
朋友出游
In the middle of no where, train near by was lot in rooms and the bed was stiff. But it was the cheapest rate near Canton
4.0分
家庭亲子
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I called and asked for my daughter and my room to be close together and they said, absolutely no problem. Put our rooms in adjoining rooms.
They helped us with a baby shower that we gave in their meeting room and was very accommodating.
My two suggestions:
the pool was not ready for swimming and I was disappointed with that and
The mirror light in our bathroom flickered if the light was on in Room 211. Needs to be repaired.
Other than those two items, had great time.
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酒店回复: Thank you for sharing your feedback! We’re so glad you enjoyed your stay and appreciated our team’s hospitality. We apologize for the inconvenience with the pool and mirror light your comments have been shared with our maintenance team. We hope to welcome you back for another great visit soon!
1.0分
家庭亲子
Willing to not work with you. They had no rooms available and still changed me for the room. Unwilling to refund my money due to it being less than 24 hours.
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酒店回复: Dear Adilene,Thank you for your feedback. We're sorry for the inconvenience you experienced.After reviewing your booking, we found that it was made for incorrect dates and was a non-refundable reservation through *******. As per the policy agreed to at the time of booking, we are unable to issue a refund for same-day cancellations or no-shows.We always recommend double-checking dates before finalizing a reservation, especially for non-refundable bookings. That said, we hope to have the opportunity to welcome you in the future under better circumstances.
4.0分
家庭亲子
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It’s secluded from traffic. Staff very receptive as our coffee maker didn’t work and they promptly replaced it. Breakfast was better than other places I’ve stayed at. Only complaint I’d have is that the room doors are set up to close hard so all night and early morning when guests come & go there was a lot of door slamming, all the guests had to do is gently guide the door back to close it.
2.0分
其他
We found evidence of bedbugs and cancelled our reservation. The staff was helpful, though.
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酒店回复: We sincerely apologize for the concern you experienced during your visit. Guest comfort and cleanliness are our top priorities, and we take reports like this very seriously. Our pest control specialists immediately inspected the room, and no further activity was found. However, we’ve taken preventive measures to ensure this doesn’t happen again.
5.0分
其他
Very nice and friendly, very clean and updated I was even surprised when the lobby guy made me a waffle and said good morning
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酒店回复: Hi Tonia,Thank you for the wonderful review! We’re so glad you enjoyed your stay and appreciated the clean, updated space and that our team could brighten your morning with a waffle! Hope to see you again soon.
4.0分
朋友出游
Close to the places we wanted to go to, and yet set back from the main road, so it was especially quiet.
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酒店回复: Thank you for the great feedback! We're glad you enjoyed the peaceful location and found it convenient for getting around. Hope to welcome you back again soon!
都好
No problems with the room at all. However, the guests next door made it impossible to sleep. Thicker walls would have been great, as it seemed like they were in the room with us. Overall, we would stay again because I know you can't control other guests.
Did not appreciate a call from front desk looking for luggage cart? No i did not have one!!??
In the middle of no where, train near by was lot in rooms and the bed was stiff. But it was the cheapest rate near Canton
I called and asked for my daughter and my room to be close together and they said, absolutely no problem. Put our rooms in adjoining rooms.
They helped us with a baby shower that we gave in their meeting room and was very accommodating.
My two suggestions:
the pool was not ready for swimming and I was disappointed with that and
The mirror light in our bathroom flickered if the light was on in Room 211. Needs to be repaired.
Other than those two items, had great time.
Willing to not work with you. They had no rooms available and still changed me for the room. Unwilling to refund my money due to it being less than 24 hours.
It’s secluded from traffic. Staff very receptive as our coffee maker didn’t work and they promptly replaced it. Breakfast was better than other places I’ve stayed at. Only complaint I’d have is that the room doors are set up to close hard so all night and early morning when guests come & go there was a lot of door slamming, all the guests had to do is gently guide the door back to close it.
We found evidence of bedbugs and cancelled our reservation. The staff was helpful, though.
Very nice and friendly, very clean and updated I was even surprised when the lobby guy made me a waffle and said good morning
Close to the places we wanted to go to, and yet set back from the main road, so it was especially quiet.