酒店回复: Querida Estefany, Gracias por tomarse el tiempo para compartir sus comentarios. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn New Orleans - Westbank. Lamentamos mucho que el mantenimiento de nuestra propiedad no haya estado a la altura de sus estándares. En Red Roof, los comentarios de nuestros huéspedes siempre son bienvenidos mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias nuevamente por compartir tus comentarios. Esperamos verte de nuevo. Atentamente, ÁngelGestión del techo rojo Especialista en RediResponse
1.0分
其他
The room was filthy. The whole experience made me feel dirty. They had roaches in the room. The tub/shower and toilet were filthy.
1.0分
商务出差
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The worst Inn. Totally unclean, AC not working, TV not working, stained towels. Crawling critters will not make you sleep at all. There is almost an inch space under the door so all the dust and insects get in. Tons of empty beer cans scattered all over the grounds. ******* should be ashamed to have been associated with this Inn.
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酒店回复: Dear Valued Guest, Thank you for sharing your feedback following your stay at the Red Roof Inn New Orleans - Westbank. It is disappointing to hear that your stay fell short of your expectations due to the state of the AC, TV and the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be. It is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience at Red Roof in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
其他
The price was very reasonable the stay was comfortable I had no problems with the staff or other people that was staying
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酒店回复: Dear Tony,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn New Orleans - Westbank. We are delighted to hear that you found our pricing reasonable and your stay comfortable. It's also wonderful that you had a pleasant experience with our staff and fellow guests. We strive to create a welcoming and problem-free environment for everyone.We would be delighted to welcome you back to Red Roof in the future. It would be our pleasure to demonstrate the positive strides we've made to enhance your experience with us.Sincerely,JMRed Roof ManagementRediResponse Specialist
1.0分
其他
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I think the pictures explain it quite clearly. However, while the sheets were clean, it felt as though it is a "no-tell hotel". I was on such a tight timeline I had absolutely no possibility of finding suitable lodging. Upon arrival I refused to enjoy a bath. Instead, I took the fastest shower possible, then washed my feet at the sink. I'm sure if Red Roof corporate visited this hotel it would be found to be such an embarrassment it would be severely sanctioned and removed from it's portfolio.
1.0分
其他
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This place is horrible. Period. There was mold all over in my room. I tried to get a refund and show them pictures of the mold so that they would clean it up and they locked me out of the office!! They really need the health department to go inspect the rooms before someone gets deathly sick
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酒店回复: Dear Anna, Thank you for taking the time to share your experience at Red Roof Inn New Orleans - Westbank. I am sorry to hear about your experience at our hotel. We are saddened to learn that the condition of your room as well as the possible mold you have noticed in your room detracted from your experience. It is also disappointing to hear about the interaction you had with our staff. This is not reflective of the standard we aim to provide. We will address these concerns immediately to ensure a more comfortable stay for our guests in the future. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
其他
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The Owner Staff were very polite. I noticed from the lobby setting and the room that the property needs to be updated it looks old and some of the rooms smell like smoke. I didn’t feel comfortable staying. I re-booked to another Hotel the pictures on the website are not current .
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酒店回复: Dear Tamara,Thank you for taking the time to share your experience at Red Roof Inn New Orleans - Westbank. We appreciate you taking the time to share your experience. We're glad you found our staff polite. It's disappointing to hear that our property didn’t meet your expectations, and your feedback regarding outdated photos is valuable. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
体验还行吧…………………………………………………………………….
这次糟糕的经历我永远不会忘记。
For how much I have in my mind for yall I’m m
只适合临时应急，不适合带孩子入住。
这家酒店条件很差。
The room was filthy. The whole experience made me feel dirty. They had roaches in the room. The tub/shower and toilet were filthy.
The worst Inn. Totally unclean, AC not working, TV not working, stained towels. Crawling critters will not make you sleep at all. There is almost an inch space under the door so all the dust and insects get in. Tons of empty beer cans scattered all over the grounds. ******* should be ashamed to have been associated with this Inn.
The price was very reasonable the stay was comfortable I had no problems with the staff or other people that was staying
I think the pictures explain it quite clearly. However, while the sheets were clean, it felt as though it is a "no-tell hotel". I was on such a tight timeline I had absolutely no possibility of finding suitable lodging. Upon arrival I refused to enjoy a bath. Instead, I took the fastest shower possible, then washed my feet at the sink. I'm sure if Red Roof corporate visited this hotel it would be found to be such an embarrassment it would be severely sanctioned and removed from it's portfolio.
This place is horrible. Period. There was mold all over in my room. I tried to get a refund and show them pictures of the mold so that they would clean it up and they locked me out of the office!! They really need the health department to go inspect the rooms before someone gets deathly sick
The Owner Staff were very polite. I noticed from the lobby setting and the room that the property needs to be updated it looks old and some of the rooms smell like smoke. I didn’t feel comfortable staying. I re-booked to another Hotel the pictures on the website are not current .