酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn New Orleans - Westbank. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cleanliness of the room and the state of the locks. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
1.0分
家庭亲子
This is by far the worst hotel I have ever stayed in, I got 2 rooms and both were VERY UNSANITARY oh and we all have bite on us, which look like bed bug bites.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn New Orleans - Westbank. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
I did not go into the room. The area was horrible and I did not feel safe. Consequently, I did not stay at the hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Orleans - Westbank. We sincerely apologize about your experience with the neighborhood around the hotel. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
The beds had deep intentions in the center of them with springs poking you there was poo on the bathroom wall and the staff in the office was rude
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Orleans - Westbank. We are very sorry to read about the experience you had with the beds, the bathroom, and the staff. This falls far short of the experience we want our guests to have. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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That hotel was completely unlivable. The manager was not at all concerned. The hotel was filthy. We changed rooms. The next room was just as filthy and the toilet would not flush. Since I prepaid, I will be requesting a refund as we could not stay there and had to find other accommodations.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Orleans - Westbank. We sincerely appreciate your comments and we re very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible interaction you had with the staff, condition of the room and the toilet you describe. We will be sharing your feedback with management to ensure that your concerns are addressed.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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The room was horrible. The sink was stopped up. The toilet was stopped up and the tub was stopped up. Everything was full of water. The bare sheets was dirty. It wasn't changed, we pulled the cover back. There were socks underneath the sheets.
I will never stay there again
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn New Orleans - Westbank. We are disappointed to learn that your visit wasn't satisfactory due to the cleanliness and condition of your room not meeting your expectations as well as the plumbing issues you encountered. Please accept our apologies for the shortcomings you experienced.I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We are sorry to lose your business but respect your decision. Wishing you better travels ahead.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
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Beds were not up to par. I called the front to get clean sheets he told me no. My husband went up there and had to get them and the worker had an attitude. First and last time staying there.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn New Orleans - Westbank. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bed and the situation your husband encountered with our hotel staff. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
体验还行吧…………………………………………………………………….
这次糟糕的经历我永远不会忘记。
For how much I have in my mind for yall I’m m
只适合临时应急，不适合带孩子入住。
房间脏得令人难以置信，我有照片为证。就连锁都破破烂烂的。我不得不铺上几条毛巾才能勉强睡得舒服些。我很想向上级反映一下这件事。
This is by far the worst hotel I have ever stayed in, I got 2 rooms and both were VERY UNSANITARY oh and we all have bite on us, which look like bed bug bites.
I did not go into the room. The area was horrible and I did not feel safe. Consequently, I did not stay at the hotel.
The beds had deep intentions in the center of them with springs poking you there was poo on the bathroom wall and the staff in the office was rude
That hotel was completely unlivable. The manager was not at all concerned. The hotel was filthy. We changed rooms. The next room was just as filthy and the toilet would not flush. Since I prepaid, I will be requesting a refund as we could not stay there and had to find other accommodations.
The room was horrible. The sink was stopped up. The toilet was stopped up and the tub was stopped up. Everything was full of water. The bare sheets was dirty. It wasn't changed, we pulled the cover back. There were socks underneath the sheets.
I will never stay there again
Beds were not up to par. I called the front to get clean sheets he told me no. My husband went up there and had to get them and the worker had an attitude. First and last time staying there.