Due to a recent injury, we requested a handicapped suite.
There wasnt much room for suitcases, but room for a wheelchair if needed.
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酒店回复: Thank you for sharing your feedback. We’re glad we could accommodate your request for a handicapped-accessible suite and hope it provided the space and accessibility you needed.We appreciate your comments regarding luggage space, and we will keep this in mind as we continue to review room layouts and guest needs.We hope to have the opportunity to welcome you back to CSG Comfort Suites Gainesville near University for another comfortable stay.Warm regards,
5.0分
情侣出游
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Great hotel! Breakfast was great. Staff members were friendly and accommodating. The only thing that I would recommend to the hotel is that they put the rubber bath mats in the showers, they are very slippery. Overall great stay!
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酒店回复: We’re glad you enjoyed our breakfast and friendly team. We appreciate your feedback about the bath mats and will share it with our management. We’re happy you had a great stay and hope to welcome you back soon!
4.0分
其他
Room was nice and looked just like the pictures. Bed was big and comfy. Staff was friendly. Parking sucks. Breakfast sucks. Towels felt like sandpaper.
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酒店回复: Thank you for taking the time to complete our online survey about your recent stay. As a valued guest, your satisfaction means a great deal to us. We truly appreciate your kind comments regarding the comfortable bed and the friendliness of our staff.On behalf of our entire team, I would like to apologize for not exceeding your expectations in the areas of parking, breakfast, and towel service.Your feedback is extremely helpful, and we will use it to make meaningful improvements to enhance our guests’ experience. Thank you for bringing these matters to our attention.We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Sincerely,
1.0分
家庭亲子
There was a huge clump of hair under the comforter. This hotel is disgusting and I expect every hotel to have the basic cleaning completed for each guest.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is extremely important to us as a valued guest.On behalf of our entire team, I sincerely apologize for the issues you experienced during your stay, particularly the cleanliness concerns you highlighted. This does not reflect the high standards we strive to maintain, and I completely understand your frustration.Please know that we take your feedback seriously and will use it to make immediate improvements to ensure that all guests enjoy a clean and comfortable environment.We truly hope for the opportunity to welcome you back in the future and provide the exceptional experience you expect and deserve.Sincerely,
2.0分
其他
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Hotel is great, however we drive an EV. All 3 EV stations were blocked with non EVs. As a guest dependent on those charging spots, please find a way to either enforce the parking or move the EV parking spots to the back of the lot.
Also, both handicapped spots had non-handicapped vehicles in them. Very disappointing considering that there were plenty of parking spaces available.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is very important to us, and we truly value your feedback.On behalf of our entire team, I would like to apologize for not exceeding your expectations regarding the parking facilities. We have been experiencing challenges due to the increasing number of electric vehicles using our complimentary charging stations. While this service is offered free of charge, we recognize that it has become difficult to manage effectively. We are exploring options, including possibly introducing a nominal fee, which would allow us to enhance and maintain this service to better meet our guests’ needs.Please know that your feedback is invaluable, and we will use it to make improvements to ensure exceptional experiences for all our guests.We sincerely hope to have the opportunity to welcome you back in the future and provide a seamless and enjoyable stay.Warm regards,
5.0分
其他
We stayed for one night. Everything was great. The hotel room is large, beautifully decorated and the bedding and towels were soft and impeccable white.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is very important to us, and we are delighted by your kind comments: “We stayed for one night. Everything was great. The hotel room is large, beautifully decorated, and the bedding and towels were soft and impeccably white.” Reading this brought smiles to our team and filled us with pride.On behalf of our entire team, we sincerely appreciate the high score you gave us. Your feedback is invaluable and will help us continue to enhance our services, ensuring exceptional experiences for all our guests.We look forward to the opportunity to welcome you back in the future, especially for Rodman Reservoir Fishing Trips near Gainesville, Florida.Warm regards,
1.0分
商务出差
They posted extra charges ($6, $33) on my credit card after i paid the ******* reservation amount.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay. We truly value your feedback as one of our esteemed guests. Your satisfaction is our priority, and I appreciate you bringing the issue with your folio to my attention.On behalf of our entire team, I sincerely apologize for the inconvenience caused by the extra charges. One of the charges was an insurance fee for the in-room safety box, which will be refunded. The additional $33.50 appears to have been mistakenly applied as an early check-out fee, which does not apply in your case. We will be using this as an opportunity to retrain our team to prevent similar errors in the future.Your feedback helps us improve and continue providing exceptional experiences for our guests. Thank you for bringing this to our attention.We hope to have the pleasure of welcoming you back in the future.Sincerely,
距离GNV机场车程不到20分钟，提前一天致电前台可以预约免费接机服务。而且只要提前预约，酒店中巴也可以送去UF，对于第一次到访盖恩斯维尔的人来说很方便。另外门口有13路巴士也到UF。
大堂宽敞，前台nice，有免费冰水和咖啡供应。也有电脑和打印机可以免费使用。外面有泳池。
房间也够宽敞，有个长沙发，小冰箱，小金库和熨斗。床垫很软，床单质地舒服。有小瓶洗头膏护发素和香皂，整体干净。需自带拖鞋和牙具。
早餐有自制华夫饼，面包鸡蛋培根，橙汁酸奶和低脂牛奶。还有不知名的糊糊，味道还不错。
酒店出门左转走6-7分钟的马路对面有个好吃的韩国菜首尔POCHA。出门右转走3-4分钟的马路对面有个墨西哥菜和小超市。沿着路直走10分钟有个药妆店。
住宿体验舒适，可以推荐。
太糟糕了！
方便入学校干净清洁早餐舒服。
Due to a recent injury, we requested a handicapped suite.
There wasnt much room for suitcases, but room for a wheelchair if needed.
Great hotel! Breakfast was great. Staff members were friendly and accommodating. The only thing that I would recommend to the hotel is that they put the rubber bath mats in the showers, they are very slippery. Overall great stay!
Room was nice and looked just like the pictures. Bed was big and comfy. Staff was friendly. Parking sucks. Breakfast sucks. Towels felt like sandpaper.
There was a huge clump of hair under the comforter. This hotel is disgusting and I expect every hotel to have the basic cleaning completed for each guest.
Hotel is great, however we drive an EV. All 3 EV stations were blocked with non EVs. As a guest dependent on those charging spots, please find a way to either enforce the parking or move the EV parking spots to the back of the lot.
Also, both handicapped spots had non-handicapped vehicles in them. Very disappointing considering that there were plenty of parking spaces available.
We stayed for one night. Everything was great. The hotel room is large, beautifully decorated and the bedding and towels were soft and impeccable white.
They posted extra charges ($6, $33) on my credit card after i paid the ******* reservation amount.