No cleaning or towels until day 2. Final night oct 10 room 418 next to me , I was in room 420 ——had young children playing screaming until almost 2 am..with loud music/tv.
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酒店回复: Thank you for taking the time to provide your feedback. We apologize that your stay resulted in a 6/10 rating due to several disruptions.I sincerely apologize that you did not receive fresh towels or room cleaning until Day 2. While our policy is to provide housekeeping service on the third day of a stay to respect guest privacy, we are always happy to provide fresh towels and amenities whenever they are requested. We are sorry this was not clearly communicated to you at check-in.Most importantly, I am deeply sorry that your final night was disturbed by loud music/TV and screaming children until almost 2 AM in the room next to you (418). This is unacceptable, and we should have immediately addressed the noise complaint to ensure you had a peaceful night's rest. We will be reviewing our late-night security procedures to prevent this from disturbing other guests in the future.We appreciate you bringing these issues to our attention and hope to have the opportunity to welcome you back for a much quieter and more comfortable stay.
5.0分
家庭亲子
Hotel was clean and in a safe area. The staff was friendly. We will stop here again.
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酒店回复: Thank you so much for the perfect 10! We are thrilled to hear that the hotel was clean and in a safe area, and that the staff was friendly.We appreciate your feedback and look forward to welcoming you back the next time you stop here!
5.0分
家庭亲子
Nice, new hotel. Friendly staff. We had a family memorial luncheon there as well.
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酒店回复: Thank you so much for the perfect 10! We are thrilled to hear that you had an excellent stay.We are delighted that you found the hotel nice and new, and the staff friendly. We were honored to host your family memorial luncheon as well.We appreciate your feedback and look forward to welcoming you back again soon!
4.0分
情侣出游
The only issue was the shower pressure was horrible. Other than that, the hotel was clean and staff was great.
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酒店回复: Thank you for taking the time to provide your feedback. We're glad to hear that you found the hotel to be clean and the staff great.I sincerely apologize for the horrible shower pressure you experienced. This is not the standard we aim for, and we are looking into the issue to ensure a better experience for our guests in the future.We appreciate you bringing this to our attention and hope to welcome you back again soon.
5.0分
其他
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The fact that you had the bistro and a bar meant that we didn't have to get back out after a long trip to find a restaurant.
I didn't care for the fact that you charge $5 to park in basically the suburbs and it's not like downtown in a big city where the parking is a premium
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酒店回复: Thank you so much for the perfect 10! We're thrilled to hear that the convenience of having the Bistro and a bar on-site made your stay so much easier after a long trip.We do understand your frustration with the $5 parking fee, and we apologize if this was an unexpected charge that impacted your experience. We truly appreciate you taking the time to leave us a review and look forward to welcoming you back the next time you're in the area!
3.0分
其他
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Nice but move the smoking section further away
Our stay was nice. One suggestion - move your smoking section further away from common area. You have burn holes in the furniture that is just outside the door in the main common area. Thats unsightly.
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酒店回复: Thank you for your feedback! We're glad to hear that your stay was nice, and we sincerely apologize for the issues you encountered.We understand your concern about the smoking section being so close to the common area, as well as the unsightly burn holes in the furniture. We agree that this is unacceptable and are taking steps to address this immediately to ensure a more pleasant environment for all our guests. Your suggestion is incredibly helpful, and we appreciate you bringing it to our attention.We hope you'll give us another chance to provide you with a much better experience the next time you're in the area.
3.0分
其他
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For starters our room had an odor. I’ve never been to a Marriott and it not bee top notch. I was told this hotel was fairly new, but the condition was not new.
Also breakfast was not free. I’ve never been to a Marriott and you had to pay for breakfast. Then the breakfast options were not good.
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酒店回复: Thank you for taking the time to leave us a review. I'm sincerely sorry to hear that your stay was not top-notch and that we fell short of the Marriott standard you've come to expect.I completely understand your disappointment regarding the odor in your room and the overall condition of the property. We take cleanliness and maintenance very seriously, and it's clear we missed the mark. I also hear your frustration about having to pay for breakfast and not being satisfied with the options available. As a Courtyard by Marriott, our brand model provides made-to-order breakfast for purchase at our Bistro, which is different from some of our other hotel brands that offer complimentary breakfast. However, this doesn't excuse your disappointment with the quality, and for that, I apologize.Your feedback is incredibly valuable as it helps us identify where we need to improve, and we will be addressing these issues with our team. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
5.0分
其他
Our stay was excellent and our front desk clerk Micha was professional, vey nice and helpful.
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酒店回复: Thank you so much for the perfect 10! We're absolutely thrilled to hear your stay was excellent and that our front desk clerk, Micah, was professional, very nice, and helpful.We truly appreciate your wonderful feedback and look forward to welcoming you back the next time you're in the area!
3.0分
其他
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Good, decent hotel. Very clean. I didn’t expect this, but they didn’t clean my room ( and another guest that I know of) after the first night. Also , tried to charge me a half day for an hour late checkout
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酒店回复: I'm truly sorry to hear that your stay, while otherwise decent and clean, was negatively impacted by issues with room cleaning and late checkout charges. That's certainly not the experience we want for our guests.It's concerning to hear that your room, and another guest's, was not serviced after the first night. Our standard practice is to provide daily housekeeping, and I sincerely apologize that we fell short in this fundamental area.I also apologize for the attempt to charge you a half-day fee for just an hour's late checkout. We understand that travel plans can sometimes require a little flexibility, and we should have handled that with more understanding.We're disappointed that these issues affected your stay. Your feedback is very important to us, and we're looking into these matters to ensure they don't happen again.
我住得很愉快，下次肯定还会选择这里。员工服务周到，让我住得很舒服。我一定会把这里推荐给我的朋友。
No cleaning or towels until day 2. Final night oct 10 room 418 next to me , I was in room 420 ——had young children playing screaming until almost 2 am..with loud music/tv.
Hotel was clean and in a safe area. The staff was friendly. We will stop here again.
Nice, new hotel. Friendly staff. We had a family memorial luncheon there as well.
The only issue was the shower pressure was horrible. Other than that, the hotel was clean and staff was great.
The fact that you had the bistro and a bar meant that we didn't have to get back out after a long trip to find a restaurant.
I didn't care for the fact that you charge $5 to park in basically the suburbs and it's not like downtown in a big city where the parking is a premium
Nice but move the smoking section further away
Our stay was nice. One suggestion - move your smoking section further away from common area. You have burn holes in the furniture that is just outside the door in the main common area. Thats unsightly.
For starters our room had an odor. I’ve never been to a Marriott and it not bee top notch. I was told this hotel was fairly new, but the condition was not new.
Also breakfast was not free. I’ve never been to a Marriott and you had to pay for breakfast. Then the breakfast options were not good.
Our stay was excellent and our front desk clerk Micha was professional, vey nice and helpful.
Good, decent hotel. Very clean. I didn’t expect this, but they didn’t clean my room ( and another guest that I know of) after the first night. Also , tried to charge me a half day for an hour late checkout