酒店回复: I’m very sorry about your experience during check-in and the smoke odor in your room. You are absolutely right — there should have been a sign at the desk, and I’ll be addressing that with our team right away. Our property is a smoke-free hotel, and we’ll be inspecting the room you stayed in to correct the issue. I apologize that your stay did not reflect our usual standards, and I truly appreciate your feedback so we can improve.
酒店回复: Thank you for your feedback. We sincerely apologize for the delay you experienced at check-in. We understand how frustrating it can be to wait after a long trip. We appreciate your patience as our team worked to get you into a room, and we’re glad to hear that our staff was polite and helpful throughout the process. Your comments will be shared with our team to help improve future guest experiences. We hope to welcome you back for a smoother stay next time.
酒店回复: I’m very sorry to hear about your experience. Please accept our sincere apologies that your first room was not ready and that the second room did not meet expectations. The description of the air conditioning odor is especially concerning, and we will be having our maintenance team inspect and address this issue immediately.This is far from the level of comfort and quality we strive to provide our guests, and I regret that we let you down. I truly appreciate you sharing this feedback so we can make the necessary improvements.
酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the comfort of our beds, the cleanliness of our property, and the service from our staff. We sincerely apologize for the inconvenience you experienced with the refrigerator and the EV charger. Your comments have been shared with our maintenance team so we can address these issues promptly. We appreciate you bringing this to our attention and hope to have the chance to provide you with an even better experience on your next stay.
酒店回复: Thank you for sharing your experience. We’re very sorry to hear about the cleanliness issues in your bathroom and the disturbances caused by the group during your stay. This is not the level of comfort or attentiveness we aim to provide, and we will be addressing these concerns with our housekeeping and front desk teams. We appreciate your feedback and the opportunity to improve.
2.0分
其他
原文
翻译提供方：Google
如果你有宠物，他们会给你提供宠物房。他们会收取宠物押金，但看起来他们不太会打扫宠物房。
房间里有尿味。
展开
酒店回复: Thank you for your feedback. We’re truly sorry to hear about the condition of your room and that it did not meet expectations. Cleanliness is very important to us, and we will address this with our housekeeping team to ensure pet-friendly rooms are thoroughly cleaned and refreshed for every guest. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a better stay.
5.0分
其他
原文
翻译提供方：Google
酋长队季前赛
我们和朋友家人一起去观看了酋长队的比赛。那里离体育场很近，而且很舒适。
酒店回复: Thank you for your response. I hope to see you in future again,
客户服务很差。不推荐给任何人。
前台工作人员非常友好。入住手续办理快捷方便。房间看起来和我住过的其他贝斯特韦斯特酒店一样。我看到走廊里有清洁人员，但他们没来过我的房间。早上我门上挂着“请勿打扰”的牌子，但离开时我把它取了下来。所以我不知道发生了什么。早餐还不错，典型的酒店早餐。总而言之，这是一次很棒的住宿体验。酒店周边环境略显萧条，但这不是问题。我去拜访朋友，所以这对我来说无关紧要。
办理入住的时候，我等了大概5到10分钟。酒店没有任何提示或标识说明那位年轻女士在哪里。结果发现她在洗手间，这还好，不过得挂个牌子！房间本来应该是无烟房，但我们闻到了烟味！我想这应该是我们最后一次选择Best Western了。
我们下午3点10分到达，3点后才办理入住。房间还没准备好。我们等了大约15分钟，他们才把钥匙交给我们。房间还没准备好。经理亲自带我们去了另一个房间，那个房间也没有准备好。然后他又带我们去了另一个房间，我们住进了那个房间。下午4点左右，我们安顿下来。工作人员很乐于助人，也很有礼貌。
别住别的地方！
简直糟透了！房间还没准备好，换到的房间看起来像惠特尼·休斯顿和鲍比·布朗周末住的房间。空调有一股独特的味道，混合着脏脚和山羊奶酪的味道。这家贝斯特韦斯特酒店根本就没有什么“最佳”之处……我真应该在停车场的车里睡一觉！
公路旅行
床很舒服，工作人员友好热情。房间和走廊都很干净。很安静。冰箱坏了，电动汽车充电器也坏了。我们确实和前台沟通过电动汽车充电器的问题，但他们当时无法提供帮助。
客房清洁工作做得不好！我们不得不换了三个不同的房间，简直糟透了！我们入住的时候已经太晚了，所以决定留下来！但以后不会再来了。
浴室很脏，而且我们遇到了一些问题，比如一个女子足球队和她们的父母让她们独自跑来跑去。前台什么也没做，也没人监督。
如果你有宠物，他们会给你提供宠物房。他们会收取宠物押金，但看起来他们不太会打扫宠物房。
房间里有尿味。
酋长队季前赛
我们和朋友家人一起去观看了酋长队的比赛。那里离体育场很近，而且很舒适。