Room wasnt clean enough. I was too tired to pack up & ask for a cleaner room. Mirror in entrance very dirty, finger prints all over microwave, dusty, heat & aie unit had dirty wet stains all in the top very dirty, night tabke beside bed had drink & cup stains not cleaned..dust on phone & clock, carpet stained which was gross .desk chair had white thick substance running down the front of it. Will never stay there again. Vety unhappy with that room.
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酒店回复: Thank you for sharing your experience with us. I sincerely apologize that your room was not cleaned to the high standards we expect for our guests. The issues you described, from the mirror and furniture to the carpet and chair, are unacceptable and not reflective of the care we want to provide. I understand how disappointing this must have been, especially when you were too tired to move rooms. Please know that I’ll be sharing your feedback with our housekeeping team to ensure this is addressed immediately so it doesn’t happen again. I’m very sorry we let you down and that this stay left you unhappy. We truly value your feedback and will use it to improve.
5.0分
家庭亲子
Parking was well lit, grounds were clean and well kept. Staff was friendly and helpful
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酒店回复: Thank you for staying at the Holiday Inn Express in Rock Hill. We look forward to seeing you again.
5.0分
其他
The beds were very comfortable. The breakfast was good and the front desk attendant was very nice and welcoming
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酒店回复: Thank you for sharing your experience. We’re delighted to hear you had a comfortable stay and enjoyed breakfast. It’s especially great to know our front desk team made you feel welcome. We look forward to hosting you again soon!
2.0分
商务出差
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We’ve stayed here before and didn’t have a problem. But this time two days in a row the Breakfast worker left much to be desired. The first morning came down right at 7am when they opened for service and no coffee cups…walk in for breakfast and the food was already running out…ok there’s a few people eating. I’m thinking she will just go back and get some more food. Nope didn’t have any ready. Had to wait. I’m sure they know how many people are staying so they can prepare. I guess she missed the memo. The next morning same thing 7am right when they open and no coffee cups. 2 days in a row would probably show they don’t care…walk in they have food but no juice. How do you not have one of the only drinks you offer not stocked?
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酒店回复: Thank you for taking the time to share your detailed feedback. We truly value your loyalty and are sorry to hear that breakfast did not meet your expectations during this stay. It’s concerning to learn about the issues with coffee cups, food preparation, and juice not being available right at opening. This is not the level of service we aim to provide, and we’ll be addressing your comments with our breakfast team to ensure this doesn’t happen again. We appreciate you bringing this to our attention and hope to have the chance to provide you with the seamless experience you’ve had with us in the past.
3.0分
其他
More options at breakfast.
Clean rooms more often, i arrived Sunday and left Wednesday and my room was not cleaned any day
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酒店回复: Thank you for your feedback. We’re glad to hear you found the rooms clean, and we appreciate your comments about breakfast options. Regarding housekeeping, our stayover service is provided every third day of your stay, which is why your room was not serviced daily. We understand how important this is to our guests, and we’ll be sure to share your comments with our team as we continually look for ways to improve. We hope to welcome you back again.
1.0分
其他
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Gross
We picked this hotel because it had nice reviews, and stopped here on a long drive so we’re exhausted and by the time I got around to showering I noticed the whole bathroom was absolutely disgusting. Moldy shower curtain, hair on the water valve, and mold on the bathtub. I showered briefly, but could not bring myself to put my daughter in that tub.
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酒店回复: Thank you for your feedback, and I’m very sorry for the condition of the bathroom during your stay. That’s absolutely unacceptable, and I understand how frustrating and disappointing it must’ve been—especially after a long day of travel.Your comments have been shared directly with our housekeeping leadership so this can be addressed immediately. We take cleanliness seriously, and we clearly missed the mark here.I sincerely apologize for the experience and appreciate you bringing this to our attention.
4.0分
家庭亲子
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Right off the main highway, it was a great hotel for a one night stop. So many stores and restaurants nearby. The staff weren't as friendly and enthusiastic as some other hotels but he got us checked in with no issues. My only complaints were the pool had a lot of bugs in and around so made it a bit dirty as well as the air conditioner was so loud. Otherwise a nice and easy stay!
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear our location was convenient for your travels and that check-in went smoothly. We appreciate your comments about the staff and will continue working to ensure every guest receives a warm and welcoming experience.Regarding the pool, it is outdoors, and while we do our best to maintain its cleanliness, outdoor elements like bugs can sometimes be difficult to fully control. We’ll review our maintenance schedule to see if any improvements can be made. We also apologize for the noise from the air conditioner and will have our maintenance team look into that.Thank you again for your comments — we’re glad your stay was overall a pleasant and easy one!
3.0分
其他
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We got in really late and called down in the morning for a late check out and they offered 12:30. Then 20 mins later they called (and woke us up) to say they could no longer do a 12:30 checkout but they could do 12. Then 10 mins later we were woken up again by housekeeping knocking to see if we had left yet. This was at 9:30 and regular checkout isn’t until 11 so this makes no sense.
There was also a cockroach in the bathroom. The room didn’t have a coffee maker???
Will not be back.
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酒店回复: Thank you for taking the time to share your recent experience with us. I sincerely apologize for the disruptions you encountered during your stay, especially regarding the confusion with your late checkout request. Being woken multiple times—particularly after arriving late—is understandably frustrating, and I regret that we were not able to provide a more restful and accommodating experience.I’m also truly sorry to hear about the issue with cleanliness and the presence of a pest in your bathroom. That is not reflective of our standards, and I have shared your comments with our housekeeping and pest control teams to ensure this is addressed immediately.Regarding the missing coffee maker, I understand how important that amenity is for many of our guests. Our brand is transitioning away from in-room coffee makers in favor of lobby service, but I realize that may not meet everyone's expectations and we’ll continue to evaluate guest feedback as part of that process.We appreciate your candid comments and are genuinely sorry we did not meet your expectations. Your feedback will help us improve, even if we don’t have the opportunity to welcome you back.
1.0分
商务出差
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Did not get what I booked. Description said tub and I got a roll in shower. When requested to move was told only a manager can do it. I travel a lot and never heard of this. Will have to stay at a different hotel going forward.
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酒店回复: Thank you for your feedback. We sincerely apologize that the room you were assigned did not match what you had booked, and for the inconvenience this caused during your stay. We understand how frustrating this must have been, especially as a frequent traveler.Our General Manager had the opportunity to speak with you before your departure and personally assured you that this situation would not happen again. Please know that we are actively reviewing our reservation and room assignment processes to ensure a better experience moving forward.We truly value your business and hope you will consider giving us another opportunity to provide the quality and comfort you expect and deserve.
简直完美
一切都很完美...
值得记住的地方！！！
Room Was Nasty
Room wasnt clean enough. I was too tired to pack up & ask for a cleaner room. Mirror in entrance very dirty, finger prints all over microwave, dusty, heat & aie unit had dirty wet stains all in the top very dirty, night tabke beside bed had drink & cup stains not cleaned..dust on phone & clock, carpet stained which was gross .desk chair had white thick substance running down the front of it. Will never stay there again. Vety unhappy with that room.
Parking was well lit, grounds were clean and well kept. Staff was friendly and helpful
The beds were very comfortable. The breakfast was good and the front desk attendant was very nice and welcoming
We’ve stayed here before and didn’t have a problem. But this time two days in a row the Breakfast worker left much to be desired. The first morning came down right at 7am when they opened for service and no coffee cups…walk in for breakfast and the food was already running out…ok there’s a few people eating. I’m thinking she will just go back and get some more food. Nope didn’t have any ready. Had to wait. I’m sure they know how many people are staying so they can prepare. I guess she missed the memo. The next morning same thing 7am right when they open and no coffee cups. 2 days in a row would probably show they don’t care…walk in they have food but no juice. How do you not have one of the only drinks you offer not stocked?
More options at breakfast.
Clean rooms more often, i arrived Sunday and left Wednesday and my room was not cleaned any day
Gross
We picked this hotel because it had nice reviews, and stopped here on a long drive so we’re exhausted and by the time I got around to showering I noticed the whole bathroom was absolutely disgusting. Moldy shower curtain, hair on the water valve, and mold on the bathtub. I showered briefly, but could not bring myself to put my daughter in that tub.
Right off the main highway, it was a great hotel for a one night stop. So many stores and restaurants nearby. The staff weren't as friendly and enthusiastic as some other hotels but he got us checked in with no issues. My only complaints were the pool had a lot of bugs in and around so made it a bit dirty as well as the air conditioner was so loud. Otherwise a nice and easy stay!
We got in really late and called down in the morning for a late check out and they offered 12:30. Then 20 mins later they called (and woke us up) to say they could no longer do a 12:30 checkout but they could do 12. Then 10 mins later we were woken up again by housekeeping knocking to see if we had left yet. This was at 9:30 and regular checkout isn’t until 11 so this makes no sense.
There was also a cockroach in the bathroom. The room didn’t have a coffee maker???
Will not be back.
Did not get what I booked. Description said tub and I got a roll in shower. When requested to move was told only a manager can do it. I travel a lot and never heard of this. Will have to stay at a different hotel going forward.