The check-in was pleasant and quick. The room was spacious, clean, and the hot water was just like I like it. The hotel is in a great location for shopping and dining. I would definitely stay here again.
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酒店回复: Thank you for your wonderful feedback. I’m glad to hear your check-in was quick and pleasant, and that you enjoyed a spacious, clean room with hot water just the way you like it. It’s great to know our location made your stay even more convenient for shopping and dining.We truly appreciate you choosing to stay with us, and we’d be delighted to welcome you back anytime.Thank you.
5.0分
家庭亲子
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Staff was very accommodating, especially the young woman that checked us in, she was extremely friendly and helpful. Room was beautiful, clean and comfortable. Breakfast was a surprise to us, we’ve never been to a hotel with so many options to choose from. We would definitely recommend staying at this hotel.
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酒店回复: Thank you for staying at the Holiday Inn Express in Rock Hill. We look forward to seeing you again.
3.0分
商务出差
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Room Was Nasty
Room wasnt clean enough. I was too tired to pack up & ask for a cleaner room. Mirror in entrance very dirty, finger prints all over microwave, dusty, heat & aie unit had dirty wet stains all in the top very dirty, night tabke beside bed had drink & cup stains not cleaned..dust on phone & clock, carpet stained which was gross .desk chair had white thick substance running down the front of it. Will never stay there again. Vety unhappy with that room.
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酒店回复: Thank you for sharing your experience with us. I sincerely apologize that your room was not cleaned to the high standards we expect for our guests. The issues you described, from the mirror and furniture to the carpet and chair, are unacceptable and not reflective of the care we want to provide. I understand how disappointing this must have been, especially when you were too tired to move rooms. Please know that I’ll be sharing your feedback with our housekeeping team to ensure this is addressed immediately so it doesn’t happen again. I’m very sorry we let you down and that this stay left you unhappy. We truly value your feedback and will use it to improve.
5.0分
家庭亲子
Parking was well lit, grounds were clean and well kept. Staff was friendly and helpful
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酒店回复: Thank you for staying at the Holiday Inn Express in Rock Hill. We look forward to seeing you again.
5.0分
其他
The beds were very comfortable. The breakfast was good and the front desk attendant was very nice and welcoming
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酒店回复: Thank you for sharing your experience. We’re delighted to hear you had a comfortable stay and enjoyed breakfast. It’s especially great to know our front desk team made you feel welcome. We look forward to hosting you again soon!
2.0分
商务出差
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We’ve stayed here before and didn’t have a problem. But this time two days in a row the Breakfast worker left much to be desired. The first morning came down right at 7am when they opened for service and no coffee cups…walk in for breakfast and the food was already running out…ok there’s a few people eating. I’m thinking she will just go back and get some more food. Nope didn’t have any ready. Had to wait. I’m sure they know how many people are staying so they can prepare. I guess she missed the memo. The next morning same thing 7am right when they open and no coffee cups. 2 days in a row would probably show they don’t care…walk in they have food but no juice. How do you not have one of the only drinks you offer not stocked?
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酒店回复: Thank you for taking the time to share your detailed feedback. We truly value your loyalty and are sorry to hear that breakfast did not meet your expectations during this stay. It’s concerning to learn about the issues with coffee cups, food preparation, and juice not being available right at opening. This is not the level of service we aim to provide, and we’ll be addressing your comments with our breakfast team to ensure this doesn’t happen again. We appreciate you bringing this to our attention and hope to have the chance to provide you with the seamless experience you’ve had with us in the past.
3.0分
其他
More options at breakfast.
Clean rooms more often, i arrived Sunday and left Wednesday and my room was not cleaned any day
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酒店回复: Thank you for your feedback. We’re glad to hear you found the rooms clean, and we appreciate your comments about breakfast options. Regarding housekeeping, our stayover service is provided every third day of your stay, which is why your room was not serviced daily. We understand how important this is to our guests, and we’ll be sure to share your comments with our team as we continually look for ways to improve. We hope to welcome you back again.
1.0分
家庭亲子
booked and paid thru *******, was double billed had to pay at check in also.
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酒店回复: Thank you for bringing this to our attention. I’ve reviewed and corrected the double billing. Please accept my sincere apologies for any inconvenience this may have caused.
1.0分
其他
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Gross
We picked this hotel because it had nice reviews, and stopped here on a long drive so we’re exhausted and by the time I got around to showering I noticed the whole bathroom was absolutely disgusting. Moldy shower curtain, hair on the water valve, and mold on the bathtub. I showered briefly, but could not bring myself to put my daughter in that tub.
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酒店回复: Thank you for your feedback, and I’m very sorry for the condition of the bathroom during your stay. That’s absolutely unacceptable, and I understand how frustrating and disappointing it must’ve been—especially after a long day of travel.Your comments have been shared directly with our housekeeping leadership so this can be addressed immediately. We take cleanliness seriously, and we clearly missed the mark here.I sincerely apologize for the experience and appreciate you bringing this to our attention.
除了他们对待银卡会员的方式之外，其他一切都很好！他们给我的房间需要维修！！更奇怪的是，我明明提前很久就预订了。所以，我不明白为什么会给我安排这么差的房间！！！经理态度很好，给了我一天的退款和积分，但现实却糟透了！！！
The check-in was pleasant and quick. The room was spacious, clean, and the hot water was just like I like it. The hotel is in a great location for shopping and dining. I would definitely stay here again.
Staff was very accommodating, especially the young woman that checked us in, she was extremely friendly and helpful. Room was beautiful, clean and comfortable. Breakfast was a surprise to us, we’ve never been to a hotel with so many options to choose from. We would definitely recommend staying at this hotel.
Room Was Nasty
Room wasnt clean enough. I was too tired to pack up & ask for a cleaner room. Mirror in entrance very dirty, finger prints all over microwave, dusty, heat & aie unit had dirty wet stains all in the top very dirty, night tabke beside bed had drink & cup stains not cleaned..dust on phone & clock, carpet stained which was gross .desk chair had white thick substance running down the front of it. Will never stay there again. Vety unhappy with that room.
Parking was well lit, grounds were clean and well kept. Staff was friendly and helpful
The beds were very comfortable. The breakfast was good and the front desk attendant was very nice and welcoming
We’ve stayed here before and didn’t have a problem. But this time two days in a row the Breakfast worker left much to be desired. The first morning came down right at 7am when they opened for service and no coffee cups…walk in for breakfast and the food was already running out…ok there’s a few people eating. I’m thinking she will just go back and get some more food. Nope didn’t have any ready. Had to wait. I’m sure they know how many people are staying so they can prepare. I guess she missed the memo. The next morning same thing 7am right when they open and no coffee cups. 2 days in a row would probably show they don’t care…walk in they have food but no juice. How do you not have one of the only drinks you offer not stocked?
More options at breakfast.
Clean rooms more often, i arrived Sunday and left Wednesday and my room was not cleaned any day
booked and paid thru *******, was double billed had to pay at check in also.
Gross
We picked this hotel because it had nice reviews, and stopped here on a long drive so we’re exhausted and by the time I got around to showering I noticed the whole bathroom was absolutely disgusting. Moldy shower curtain, hair on the water valve, and mold on the bathtub. I showered briefly, but could not bring myself to put my daughter in that tub.