酒店回复: Dear Laurie, thank you for choosing Tru by Hilton Spokane Valley and for sharing your feedback.I am sorry to hear that your experience didn't meet expectations. At Tru, we deliver a vibrant, efficient stay with smartly designed spaces. Our rooms are cozy by design, focused on functionality, and complemented by spacious bathrooms and a lively lobby where guests can stretch out, relax, or connect with others.Regarding your comment about the photos, we take great care to ensure all images on third-party booking sites and our Hilton website accurately reflect our room types—standard King, accessible King, standard Double Queen, and accessible Double Queen—all built to Hilton's Tru brand standards. If there's ever a mismatch between what's advertised and what's experienced, we want to know about it.As for the train noise, Spokane Valley, like much of the region, has active train routes nearby. While we've added sound insulation to minimize the impact, we know it may still be bothersome to some. For lighter sleepers, we're always happy to recommend a mountain view room on the quieter side of the hotel when available.Again, thank you for your comments and for helping us make Tru by Hilton "Uniquely Tru." Safe travels.Best, Ashton GuinnGeneral Manager

酒店回复: Dear Thomas,Thank you for the perfect rating! We're absolutely delighted to hear that you and your wife choose to stay with us whenever you're in Spokane.It's wonderful to know that our team has consistently provided you with the warm hospitality and accommodating service that makes your visits special. We take great pride in going the extra mile for our guests, and your recognition of our staff's efforts truly means the world to us.We're honored to be your home away from home in Spokane Valley, and we can't wait to welcome you both back on your next visit!Best, Ashton GuinnGeneral Manager

酒店回复: Dear Andrew,Thank you so much for the fantastic review and perfect rating! We're thrilled to hear you've chosen to stay with us multiple times. It's wonderful to know that our team's friendly service and our commitment to maintaining a clean, welcoming environment have made such a positive impression on you.Loyal guests like you are truly appreciated, and we're so glad we've been able to consistently meet your expectations. We can't wait to welcome you back on your next visit to Spokane Valley!Best, Ashton GuinnGeneral Manager

酒店回复: Dear Rosebell,Thank you so much for the wonderful review and rating! We're thrilled to hear you appreciated the cleanliness throughout our property and found our curb appeal inviting. Our team takes great pride in maintaining a welcoming environment for all our guests, so your recognition truly means a lot to us.We're delighted that the room met your cleanliness standards, and we appreciate you sharing your experience. It's fantastic to know you'd choose to stay with us again, and we'd be absolutely honored to welcome you back on your next visit to Spokane Valley.Best, Ashton GuinnGeneral Manager

酒店回复: Dear Erin,Thank you for taking the time to share your experience with us. We're so happy to hear that you appreciated our clean environment and found our staff friendly. Creating a welcoming atmosphere is something our team truly values.We appreciate your feedback about the room layout and space. Your comments are valuable as we continuously work to enhance our guests' comfort and overall experience. We understand that having adequate room to relax is important during your stay.We hope you'll give us another opportunity to welcome you back in the future. We're committed to ensuring every guest has a comfortable and enjoyable visit.Best, Ashton GuinnGeneral Manager

酒店回复: Dear Cole,Thank you so much for the fantastic review and perfect rating! We're thrilled you enjoyed the comfort of your room and our welcoming lobby space. It's wonderful to hear that our team made a positive impression during your stay. We designed our community spaces to be inviting and functional, so it's great to know you appreciated them.We're delighted that you found the perfect balance of style and comfort at Tru by Hilton Spokane Valley. Your kind words about our staff mean the world to us, and we'll be sure to share your feedback with the team.We look forward to welcoming you back soon!Best, Ashton GuinnGeneral Manager

酒店回复: Dear Benson,Thank you so much for the fantastic review! We're thrilled you enjoyed your stay with us and appreciate you taking the time to share your experience.We're glad the room met your needs, and we really value your thoughtful suggestions about additional seating and in-room amenities. Guest feedback like yours helps us continue to enhance the Tru experience, and we'll certainly share your comments with our team as we're always looking for ways to make our guests even more comfortable.We'd be delighted to welcome you back on your next visit to Spokane Valley. Thank you for choosing Tru by Hilton!Best, Ashton GuinnGeneral Manager

酒店回复: Dear Daniel,Thank you for the great review and rating! We're so happy to hear that our team provided you with a warm welcome and that you found your room clean, bright, and comfortable. Creating that welcoming atmosphere from the moment you arrive is something we strive for with every guest.We appreciate your feedback about our breakfast offerings. Your comments help us as we continuously work to enhance our guests' experiences, and we're always looking for ways to improve.We'd love to welcome you back to Tru by Hilton Spokane Valley on your next visit. Thank you for choosing us!Best, Ashton GuinnGeneral Manager