酒店回复: Dear Laurie, thank you for choosing Tru by Hilton Spokane Valley and for sharing your feedback.I am sorry to hear that your experience didn't meet expectations. At Tru, we deliver a vibrant, efficient stay with smartly designed spaces. Our rooms are cozy by design, focused on functionality, and complemented by spacious bathrooms and a lively lobby where guests can stretch out, relax, or connect with others.Regarding your comment about the photos, we take great care to ensure all images on third-party booking sites and our Hilton website accurately reflect our room types—standard King, accessible King, standard Double Queen, and accessible Double Queen—all built to Hilton's Tru brand standards. If there's ever a mismatch between what's advertised and what's experienced, we want to know about it.As for the train noise, Spokane Valley, like much of the region, has active train routes nearby. While we've added sound insulation to minimize the impact, we know it may still be bothersome to some. For lighter sleepers, we're always happy to recommend a mountain view room on the quieter side of the hotel when available.Again, thank you for your comments and for helping us make Tru by Hilton "Uniquely Tru." Safe travels.Best, Ashton GuinnGeneral Manager

酒店回复: Hello Monica,Thank you for taking the time to share your experience at Tru by Hilton Spokane Valley! We're truly glad to hear that overall your stay went well. We've noted your feedback about the breakfast options - this helps us understand where we can make improvements.Since you're staying with us during the holiday season, we want to wish you a wonderful New Year! We appreciate guests like you who take the time to let us know both what's working well and what could be better.Best, Ashton GuinnGeneral Manager

酒店回复: Dear Cole,Thank you so much for the fantastic review and perfect rating! We're thrilled you enjoyed the comfort of your room and our welcoming lobby space. It's wonderful to hear that our team made a positive impression during your stay. We designed our community spaces to be inviting and functional, so it's great to know you appreciated them.We're delighted that you found the perfect balance of style and comfort at Tru by Hilton Spokane Valley. Your kind words about our staff mean the world to us, and we'll be sure to share your feedback with the team.We look forward to welcoming you back soon!Best, Ashton GuinnGeneral Manager

酒店回复: Dear Benson,Thank you so much for the fantastic review! We're thrilled you enjoyed your stay with us and appreciate you taking the time to share your experience.We're glad the room met your needs, and we really value your thoughtful suggestions about additional seating and in-room amenities. Guest feedback like yours helps us continue to enhance the Tru experience, and we'll certainly share your comments with our team as we're always looking for ways to make our guests even more comfortable.We'd be delighted to welcome you back on your next visit to Spokane Valley. Thank you for choosing Tru by Hilton!Best, Ashton GuinnGeneral Manager

酒店回复: Dear Daniel,Thank you for the great review and rating! We're so happy to hear that our team provided you with a warm welcome and that you found your room clean, bright, and comfortable. Creating that welcoming atmosphere from the moment you arrive is something we strive for with every guest.We appreciate your feedback about our breakfast offerings. Your comments help us as we continuously work to enhance our guests' experiences, and we're always looking for ways to improve.We'd love to welcome you back to Tru by Hilton Spokane Valley on your next visit. Thank you for choosing us!Best, Ashton GuinnGeneral Manager

酒店回复: Dear Mindi,Thank you so much for the fantastic review and perfect rating! We're thrilled you enjoyed your stay with us at Tru by Hilton Spokane Valley.We're so glad you loved the lobby atmosphere and all the entertainment options, from the pool table to the yard Connect Four. It's wonderful to hear our team's positive energy made a difference in your experience, and we're happy our 24-hour coffee kept you going! We love that our location made it easy for you to explore all the shopping and dining the area has to offer.We can't wait to welcome you back on your next visit to Spokane Valley. Thank you for choosing Tru by Hilton!Best, Ashton GuinnGeneral Manager

酒店回复: Dear Mauricio,Thank you for the perfect rating! We're absolutely delighted you found your stay nice, peaceful, and relaxing. It's wonderful to hear you enjoyed our comfortable lobby and breakfast area, and we're so glad the pancake machine was a hit - it's definitely a guest favorite! We're thrilled you took advantage of our complimentary bikes for a ride along the river - it's such a beautiful way to explore the area.We appreciate your thoughtful feedback about the shower and towels. Your insights help us continue enhancing our guest experience, and we're grateful you took the time to share them.We're so happy to hear you'll be staying with us again! We can't wait to welcome you back for another peaceful and relaxing experience in Spokane Valley.Best, Ashton GuinnGeneral Manager