I stayed at the City Express in New Orleans for a recent business trip. The hotel is new and the staff was so nice and friendly. Rooms were clean and comfortable and I loved the empanadas that they have at breakfast. Just a quick ride into downtown for some downtime activities.
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酒店回复: Hello Guest, Thank you for taking the time to share your experience at City Express by Marriott New Orleans I-10. We're thrilled to hear that you enjoyed your stay during your business trip and found our hotel to be a great new option in the area. It’s wonderful to know that you appreciated the cleanliness and comfort of our rooms, as well as the friendly service from our staff. We’re especially glad you loved the empanadas at breakfast! We hope to welcome you back soon for another enjoyable stay and some downtime activities in downtown New Orleans. Warm Regards, Guest Relations Manager City Express by Marriott New Orleans I-10
5.0分
情侣出游
Great hotel and great staff!! Kids loved playing in the pool and we were only 15 minutes from downtown. Did i mention free parking.
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酒店回复: Hello Guest, Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay at City Express by Marriott New Orleans I-10. It’s wonderful to know that your kids had a blast in the pool and that our location was convenient for your downtown adventures. We’re also glad that you appreciated our free parking—it's always a nice perk! We hope to welcome you and your family back for another enjoyable stay in the future. Warm Regards, Guest Relations Manager City Express by Marriott New Orleans I-10
这家酒店是我见过最差的。外观和大堂还算可以,但我们一走出电梯,就闻到一股霉味,看到到处都是霉。地板上又热又闷。整面墙和房门都长满了霉菌。空调通风口和墙壁上也全是霉菌,他们居然还把房间里的霉菌都涂上了油漆。我们的房门关不上,也锁不严。房间里没有毛巾,枕头又脏又恶心,员工和服务态度也差劲透顶。我们试图解决问题,他们却漠不关心。这家酒店根本不应该营业,人们不应该花辛苦挣来的钱睡在这样一个霉菌滋生的房间里。这简直是严重的健康隐患。我们一晚都没住,收拾行李就走了。在我们准备去前台反映没有毛巾和枕头脏的问题时,有两个女士正在办理入住,她们和我们住在同一层。他们回房间了,我们还没来得及拿毛巾回房间,他们就从电梯里出来了,和我们一样气愤不已。这家酒店根本不像广告里说的那样靠近波旁街,而且这栋楼简直烂透了。我建议大家千万别住这家破败不堪、霉味熏天的酒店。我们叫了辆优步去波旁街玩,结果被告知我们住的地方地处治安混乱、**泛滥的贫民窟,经常有人砸车偷车。得知我们住的地方是这样的环境后,我们根本没法安心地在波旁街玩,所以只好离开波旁街,收拾行李走了。前台说退款要找经理。第二天早上我们给经理打电话,结果根本联系不上,也没能拿到退款。更何况,这还是我女朋友的生日周末。我们本来想好好享受新奥尔良的,结果却完全没玩成。结果,我们因为极度失望而驱车3小时返回家中。
I stayed at the City Express in New Orleans for a recent business trip. The hotel is new and the staff was so nice and friendly. Rooms were clean and comfortable and I loved the empanadas that they have at breakfast. Just a quick ride into downtown for some downtime activities.
Great hotel and great staff!! Kids loved playing in the pool and we were only 15 minutes from downtown. Did i mention free parking.