The room was cheap and decent overall. The smoke alarm had no batteries, so it was beeping upon my arrival. The parking lot is located on a dead-end road with the exit at an awkward intersection. The bar and game room are closed due to new owners, and the hot tub in the room was not clean.
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酒店回复: Thank you for taking the time to share your thoughts. While it’s great to know you found the room affordable and decent overall, we understand your concerns regarding the smoke alarm, parking setup, and certain amenities being temporarily unavailable. The transition to new ownership may have affected access to some facilities, but such changes are often made to enhance future guest experiences. Cleanliness and maintenance remain priorities, and it’s unfortunate that the hot tub did not meet expectations during your visit. Your feedback is appreciated as it helps ensure improvements continue in key areas.
2.0分
其他
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The location is very good. The employees try to do a good job but their efforts are tarnished by the physical condition of the building. The bathroom sink was detached from the faucet s. The tub calking was done by someone who knows nothing about caulk. Two nearby rooms were quarantined as if someone died in them. It's spiraling downhill! Two nearby wef
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酒店回复: Hi Stanley,Thank you for your feedback. While it’s good to hear our team made an effort to provide helpful service, we understand that the building’s condition impacted your overall impression. The maintenance issues you mentioned, including the bathroom fixtures and visible repair areas, are being addressed as part of our ongoing property improvements. We’re committed to restoring this hotel to the standards our guests expect and appreciate your comments, which help us focus on the right areas. We hope to host you again soon!
3.0分
商务出差
This was the worse hotel I ever stayed at. The wifi was terrible and the hallways carpet was duty, the bathroom needs remodeling and duty.
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酒店回复: Hi Nicholson,Thank you for taking the time to share your experience. We’re sorry to hear that aspects of your stay fell short, particularly with Wi-Fi connectivity, hallway, and bathroom conditions. We have shared your comments with our maintenance and housekeeping teams to ensure these areas are prioritized for improvement. Your feedback helps guide our upgrades, and we hope to have the opportunity to provide you with a better stay in the future.
1.0分
家庭亲子
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Too many things wrong with this place. One of the beds in our room were broken at the base. There was a roach in the bathroom. And I was triple charged and they said they couldn’t do anything after speaking to Tawnya. I had to call and dispute the charges with my bank. This place is HORRIBLE. Don’t stay there unless you really need a cheap place to stay!!!!!
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酒店回复: Hello Andrea,Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay, including the condition of the bed and cleanliness concerns. We appreciate your comments as they help us identify areas for improvement. Please reach out to our management team directly to discuss your billing concerns further, as they will be able to assist you better. Your experience is important to us, and we hope to serve you better in the future.
1.0分
其他
This hotel canceled my stay hours before I was supposed to arrive. I was NOT happy
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酒店回复: Hello Amy,We understand that last-minute cancellations can be incredibly frustrating. While we strive to minimize these occurrences, unforeseen circumstances can sometimes arise. Your feedback is valuable, and we will take it into consideration as we continue to improve our services. If you would like to discuss your experience further, please reach out to management directly. Thank you for sharing your thoughts with us.
1.0分
商务出差
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While the staff was amazing, the property was absolutely awful. So much so that I expect a refund. It should NOT advertise as Wyndham. I totally feel cheated. It was an absolute awful experience. The staff, however, was great. The property was worse than worse. I realllllly expect a refund!
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酒店回复: Hi Mary,Thank you for your feedback during your recent stay with us. We're glad to hear our staff left a positive impression. A guest's stay should never leave you feeling misled or disappointed, and the level of frustration you described is not the quality that we are known for. Your feedback will be shared with our team so we can take the right steps to improve. We hope you’ll consider giving us another opportunity to provide you with a stay that better reflects the standards you deserve.
1.0分
家庭亲子
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This property should be condemned. There were bed bugs, stains, dented lamp shades. Something out of B rated horror film. ******* description said bar, not. Rooms smelt terrible. Probably the worst hotel I have ever checked into. Wyndham....sooo dissapointing.
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酒店回复: Hi sarah,Thank you for your feedback. The issues mentioned regarding cleanliness, pests, and overall room condition are unacceptable and not representative of the standards that should be maintained. This level of experience is far from what we want our guests to expect, and corrective action is being prioritized with both staff and management to address these concerns swiftly. We value your input and hope there’s an opportunity in the future to welcome you back to a much-improved stay.
1.0分
其他
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Total failure - everything in a room was either broken or gross, and the hallway stank, and the creekside view was a joke, and the housekeeping staff skipped my room. You should consider removing this property from your offerings.
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酒店回复: Hi Douglas,Thank you for sharing this feedback. The issues with maintenance, cleanliness, and missed housekeeping service are unacceptable and show clear gaps that need to be addressed. Guest confidence in what is being offered is essential, and your comments highlight areas where stronger oversight is required. We are working with the team to correct these problems so future stays are handled with the care and consistency expected. We hope to have the opportunity to welcome you back for a much-improved experience.
1.0分
家庭亲子
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The place is questionable. The pictures make you think oh it’s not that bad. The floor was wet in the hallway. The room felt damp. The carpet felt damp. The toilet moved when you sat on it. The place really is sketchy. Needs some major work. Just don’t do it if you can afford to not to.
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酒店回复: Hi Renaldo,Thank you for sharing this feedback. The issues mentioned, including dampness in the hallways and room, as well as maintenance concerns with the toilet and overall condition, are not the impression we want guests to have. These matters have been noted for correction as we continue working on property improvements. We appreciate you bringing this to our attention and hope to welcome you back in the future with a much better stay.
4.0分
情侣出游
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The bed was super comfortable and clean, although could tell the room itself was not detailed as their was vomit from someone else on the walls that hadn’t been taken care of.
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酒店回复: Hi Rafael,Thank you for sharing your experience. We’re glad you found the bed comfortable and clean. The housekeeping oversight you described is unacceptable and will be addressed with our cleaning team immediately. We hope to welcome you back so you can enjoy a fully refreshed room on your next visit.
The room was cheap and decent overall. The smoke alarm had no batteries, so it was beeping upon my arrival. The parking lot is located on a dead-end road with the exit at an awkward intersection. The bar and game room are closed due to new owners, and the hot tub in the room was not clean.
The location is very good. The employees try to do a good job but their efforts are tarnished by the physical condition of the building. The bathroom sink was detached from the faucet s. The tub calking was done by someone who knows nothing about caulk. Two nearby rooms were quarantined as if someone died in them. It's spiraling downhill! Two nearby wef
This was the worse hotel I ever stayed at. The wifi was terrible and the hallways carpet was duty, the bathroom needs remodeling and duty.
Too many things wrong with this place. One of the beds in our room were broken at the base. There was a roach in the bathroom. And I was triple charged and they said they couldn’t do anything after speaking to Tawnya. I had to call and dispute the charges with my bank. This place is HORRIBLE. Don’t stay there unless you really need a cheap place to stay!!!!!
This hotel canceled my stay hours before I was supposed to arrive. I was NOT happy
While the staff was amazing, the property was absolutely awful. So much so that I expect a refund. It should NOT advertise as Wyndham. I totally feel cheated. It was an absolute awful experience. The staff, however, was great. The property was worse than worse. I realllllly expect a refund!
This property should be condemned. There were bed bugs, stains, dented lamp shades. Something out of B rated horror film. ******* description said bar, not. Rooms smelt terrible. Probably the worst hotel I have ever checked into. Wyndham....sooo dissapointing.
Total failure - everything in a room was either broken or gross, and the hallway stank, and the creekside view was a joke, and the housekeeping staff skipped my room. You should consider removing this property from your offerings.
The place is questionable. The pictures make you think oh it’s not that bad. The floor was wet in the hallway. The room felt damp. The carpet felt damp. The toilet moved when you sat on it. The place really is sketchy. Needs some major work. Just don’t do it if you can afford to not to.
The bed was super comfortable and clean, although could tell the room itself was not detailed as their was vomit from someone else on the walls that hadn’t been taken care of.