酒店回复: 尊敬的客人,您好!感谢您入住桔子西安钟鼓楼地铁站酒店并与我们反馈您的入住感想,非常抱歉给您带来了不好的入住体验!关于您提到的楼道烟味、周边噪音、洗衣机使用查询及WiFi问题,我们已经高度重视,会立刻对楼道通风系统进行检修、增加禁烟标识,同时优化洗衣机使用的线上查询功能,也会定期检测网络设备确保稳定。我们地处钟楼步行街,确实会受周边商圈氛围影响,后续也会为有需要的客人准备隔音耳塞。再次向您致歉,也期待您能再给我们一次改进的机会!Dear valued guest, hello! Thank you for staying at Orange Xi’an Zhonggu Lou Subway Station Hotel and sharing your feedback with us. We are deeply sorry that your stay did not meet your expectations. Regarding the issues you mentioned about the smoke smell in the stairwells, surrounding noise, inquiries about the use of washing machines, and WiFi problems, we have taken these matters very seriously and will immediately conduct an inspection of the stairwell ventilation system, add more non-smoking signs, and optimize the online inquiry function for washing machine usage. We will also regularly inspect network equipment to ensure stability. Being located in the Zhonglou Pedestrian Street, we are indeed affected by the atmosphere of the surrounding commercial area. Going forward, we will also provide soundproof earplugs for guests who need them. Once again, we apologize for any inconvenience and look forward to giving you another opportunity to experience a better stay with us!
酒店回复: 【住西安古城小桔,免费自助洗衣】尊敬的宾客:太感谢宝子的满分长评啦🥳,疯狂打call的样子也太可爱了吧~超开心咱们家能让你的西安之旅体验拉满💯!咱店就在钟鼓楼地铁站旁,步行几分钟到钟楼、鼓楼🏮,去回民街嗦泡馍、吃肉夹馍更是抬脚就到,地理位置直接拉满buff~家庭房的超大空间、迷你冰箱和投屏也都是为了让亲子出行的宝子们住得爽歪歪😌。再次感谢宝子的认可,下次来西安逛吃逛玩,还选我们家哦,随时等你和家人再来打卡~Thank you so much, Baozi, for your comprehensive and perfect review!🥳 Wow, it’s so cute to see you cheering so enthusiastically! We’re so happy we could make your trip to Xi’an an unforgettable experience. 💯 ! Our shop is located right next to the Zhonggu Lou Subway Station. It’s just a few minutes’ walk to the Bell Tower and Drum Tower. 🏮It’s just a short walk to the Hui Min Street to enjoy bo mao (steamed buns) and rou jiao mo (meat sandwiches). The location provides an instant boost in terms of convenience. The spacious family rooms, mini refrigerators, and screen projection features are all designed to ensure a comfortable stay for families traveling together.😌Once again, thank you for your recognition. If you ever come to Xi’an for sightseeing, eating, and having fun, please choose our place again. We look forward to welcoming you and your family back anytime!
酒店回复: 【住西安古城小桔,家庭亲子出游首选】尊敬的宾客:谢谢您的认可与真实反馈!很高兴我们的隔音、服务和机器人送餐能获得您的肯定,酒店毗邻钟楼,外卖便利也是我们的区位优势。针对全身镜和洗手池灯光的问题,我们会立刻着手调整,也对凌晨的小意外深表歉意。我们会持续改进,期待您再次光临体验升级后的服务~Thank you for your recognition and genuine feedback! We are pleased that our soundproofing, service, and robot delivery have received your approval. The hotel is adjacent to the bell tower, and the convenience of takeout services is also one of our advantages. Regarding the issues with the mirrors and lighting at the handwashing area, we will immediately begin making adjustments. We apologize sincerely for the minor incident that occurred late at night. We will continue to improve and look forward to your return to experience the upgraded services.
酒店回复: 【住西安古城小桔,免费自助洗衣】尊敬的宾客:您好!感谢您的满分好评呀!超开心我们的地理位置和贴心服务能让您满意~咱们就在钟楼旁地铁站口,周边1公里内全是西安特色美食名店,步行就能打卡,逛吃超方便。热矿泉水的小细节也是我们用心服务的小小心意,下次来西安玩还选我们家哦,随时恭候您的再次到来~Thank you for your perfect review! We are thrilled that our location and thoughtful service have met your expectations. We are situated right next to the Bell Tower subway station, and within a 1-kilometer radius are numerous famous Xi’an specialty food shops. It’s super convenient to stroll around and try out the local cuisine. The small detail of hot mineral water is also a small token of our dedicated service. Next time you visit Xi’an, please choose our place again. We look forward to welcoming you and your partner anytime!
酒店回复: 尊敬的宾客:您好!非常抱歉给您带来了如此糟糕的入住体验!对于被子潮湿、服务处理不专业、保洁操作不规范以及房型升级后噪音的问题,我们深感愧疚。目前已立刻对保洁团队开展专项培训,严格规范布草更换流程与服务操作标准;同时也会对房型噪音问题做隔音优化,并在客人升级房型前提前告知噪音情况。再次向您致以最诚挚的歉意,我们会用实际行动整改,也希望能有机会弥补此次过失,期待您的再次监督。We are deeply sorry for the extremely poor experience you had during your stay. We feel remorseful about the damp bedding, the unprofessional handling of services, the irregular housekeeping operations, and the noise issues arising from the room upgrade. We have immediately initiated specialized training for our housekeeping team to strictly regulate the laundry replacement process and service operation standards. We will also optimize the soundproofing of the room types and inform guests of the noise situation prior to their room upgrade. Once again, we offer our sincerest apologies. We will take concrete actions to rectify the situation and hope to have the opportunity to make amends. We look forward to your continued oversight.
酒店回复: 【住西安古城小桔,免费停车,车位500个】尊敬的宾客:感谢您的满分好评呀!特别开心我们的智能设施、干净的卫生环境和实惠的接机服务能让您满意~咱们家位置超赞,步行几分钟就能到钟楼,离明城墙也只有几步路,想去回民街吃西安特色小吃更是抬脚就到,逛吃逛玩都特别方便。我们一直用心打磨服务和设施,就是希望能让来西安游玩的朋友,在钟楼、城墙、回民街周边找到舒心的住处。再次感谢您的认可,下次来西安逛古城、吃美食,一定要再选我们家,我们随时恭候您的到来~Dear guests, thank you for your perfect review! We are particularly pleased that our smart facilities, clean hygiene environment, and affordable pick-up services have met your expectations. Our location is fantastic; it’s just a few minutes’ walk to the Bell Tower, and it’s only a short distance from the Ming City Wall. If you want to go to Huimin Street to try Xi’an’s unique snacks, it’s even just a short walk away. Strolling, eating, and having fun are all extremely convenient here. We have always strived to refine our services and facilities to ensure that visitors to Xi’an can find a comfortable place to stay around the Bell Tower, the City Wall, and Huimin Street. Once again, thank you for your recognition. If you come to Xi’an to explore the ancient city and enjoy its cuisine, please choose our place again. We look forward to welcoming you anytime!
前台小姐姐服务非常热情,酒店卫生也不错,强烈推荐!!!
一般出行,出于习惯我尽量选华住会。这家桔子开业有点时间了,地理位置挺好,但是在一个商城还是大厦里,环境不大好,是我住过的华住会里环境比较差的,楼道里经常弥漫一手烟的味道!带小孩的关注自身健康的,慎重。再说说周边环境,因为在步行街上,当然是非常吵闹的。必须把两层窗户都关上会好一些,睡眠环境有安静要求的,慎重。
最不喜欢的是洗衣机,不能在华住会APP上看是否在使用,多久能空出来。还有一个晚上,酒店WiFi坏了……
桔子酒店(西安钟鼓楼地铁站店):一场难忘的西安之旅住宿盛宴
在计划西安之行时,我做了大量功课,最终选择了桔子酒店(西安钟鼓楼地铁站店),而这次入住体验,远远超出了我的预期,让我忍不住要为它疯狂打call!
绝佳地理位置,出行无忧
酒店的位置堪称一绝,它坐落于西安市碑林区骡马市步行街兴正元广场B座,距离地铁2号线和6号线的钟楼站F口仅仅100米。从酒店出门,步行几分钟就能轻松到达地铁站,这对于像我这样喜欢乘坐公共交通出行的游客来说,实在是太方便了。无论是前往西安的各个热门景点,还是去机场、高铁站,都能快速便捷地换乘。
从酒店出发,步行几分钟就能到达钟楼和鼓楼,这两座承载着西安千年历史的标志性建筑,在夜晚灯光的映照下,美轮美奂,让人仿佛穿越回了古代。回民街也近在咫尺,那里汇聚了各种各样的西安特色美食,肉夹馍、羊肉泡馍、凉皮……每一种都让人垂涎欲滴。此外,酒店东临碑林历史博物馆,西临开元商场,南侧紧邻西安城墙永宁门,无论是想感受历史文化,还是享受购物乐趣,都能轻松满足。
时尚舒适客房,智能贴心体验
走进酒店客房,我立刻被其时尚简约的设计风格所吸引。房间的装修精致而不失温馨,每一处细节都处理得恰到好处。我入住的是家庭房,房间宽敞明亮,一张大床搭配一张1.5米的小床,床品柔软舒适,让人一躺上去就仿佛被温柔包裹,一夜好眠。房间的布局合理,空间利用充分,三个行李箱轻松铺开,东西随便摊开都不觉得拥挤,一家人围坐在一起吃饭聊天也十分惬意。
客房的设施更是一应俱全,且充满了科技感。百度音响系统支持蓝牙、Iphone、Ipad、笔记本等多种设备连接,还能直接与电视相连,让你可以随时随地享受高品质的音乐和影视娱乐。55寸液晶电视搭配电视投屏功能,无论是观看热门电影,还是追剧,都能带来沉浸式的视觉体验。智能马桶的使用,为生活增添了一份便捷与舒适。全屋智能客控系统,只需轻轻一声指令,就能控制灯光、窗帘等设备,仿佛置身于未来世界。
值得一提的是,酒店的隔音系统由清华声学所设计,效果非常出色。即使酒店地处繁华的商业街,窗外车水马龙,但只要关上窗户,房间内立刻变得安静无比,完全不受外界干扰,让我能够安心休息。
丰富美味早餐,开启美好一天
酒店的早餐也是一大亮点。早餐采用自助餐形式,每天早上从7:00到10:00开放,种类丰富多样,有热菜、凉菜、现煮汤面、水果、沙拉,还有咖啡、牛奶、豆浆等各种饮品。热菜有炒饭、炒面、炒肉、炒菜等,口味地道,让人回味无穷;凉菜清爽可口,为味蕾带来别样的享受;现煮汤面可以根据自己的口味选择不同的汤底和配菜,热气腾腾,暖心又暖胃;水果新鲜多汁,富含维生素,为身体补充能量;沙拉则适合喜欢清淡口味的朋友。咖啡香气浓郁,牛奶醇厚丝滑,豆浆营养丰富,满足不同人的口味需求。
我连续住了几天,每天的早餐菜品都不尽相同,让我每天都能品尝到不同的美味,开启活力满满的一天。而且,酒店的工作人员还会热情地询问客人的需求,及时补充菜品,确保每一位客人都能享受到丰盛的早餐。
贴心周到服务,感受家的温暖
酒店的服务更是无可挑剔,从办理入住的那一刻起,我就感受到了工作人员的热情与专业。前台的小姐姐们笑容满面,主动为我办理入住手续,还贴心地为我介绍了酒店的各项设施和服务。当我提出想要一个安静的房间时,她们立刻为我安排了合适的房型,让我十分满意。
在入住期间,无论我遇到什么问题,工作人员都会第一时间为我解决。有一次,我不小心把东西落在了房间里,打电话给前台后,他们迅速安排人员将物品送到我手中,让我感受到了无微不至的关怀。退房时,工作人员还热情地询问我入住感受,并送上了小礼品,让我带着满满的美好回忆离开了酒店。
特色体验活动,增添旅行乐趣
除了以上这些,酒店还提供了一些特色体验活动,为我的旅行增添了不少乐趣。酒店有免费汉服体验活动,虽然汉服的款式选择不是很多,但穿上汉服,漫步在西安的古街古巷,仿佛穿越回了古代,感受着千年文化的熏陶,别有一番风味。此外,酒店还有驻店旅行社,为客人提供各种旅游咨询和服务,方便客人规划行程,让旅行更加轻松愉快。
桔子酒店(西安钟鼓楼地铁站店)凭借其绝佳的地理位置、时尚舒适的客房、丰富美味的早餐、贴心周到的服务和特色体验活动,为我带来了一次难忘的住宿体验。如果你也计划前往西安旅行,不妨选择这家酒店,相信它一定会给你带来意想不到的惊喜!
房间安静,隔音好,窗帘也很遮光,睡得挺舒服。就是没有全身镜,然后洗手池的灯光有点死亡,对化妆不太友好。前台服务很好,主动升级房型。距离钟楼很近,点外卖方便,机器人送餐还挺可爱。还有一点,凌晨刚到酒店入住的时候,进门沙发坐满了精神小伙,吓一跳😂
酒店地理位置超棒,门口就有地铁站,很多吃的出名店铺就在附近1公里内,步行能到达,服务态度很棒,会贴心问需不需要热的矿泉水,下次来还行桔子
不介意它达不到品牌连锁品质的订。
卫生:被子上一大片湿的,跟规则的圆形,应该是保洁失误加培训不到位,把水桶放在换好布草的床上了。
服务:酒店处理及时,但不专业,我提出床单也湿了,希望更换,被拒绝,并指出是我感觉错了,床单没湿。换被子和摸床单的时候均未佩戴手套。
把东西放在换好布草的床上,如果不是水印,发现不了,不知道他们的培训是怎么做的。
给升级了有窗户的房型,但是略吵,订了无窗的建议不用升级。
房间干净卫生。出行方便,地铁口F口出来就能看到。相应很迅速,基本送东西能很快送达。移床也很积极,好评!
设施:有小度智能音箱控制电器,很智能化。
卫生:干净整洁。
服务:提供接机服务,30一人,很实惠。大家都很有礼貌,很满意的一次住宿。
一直喜欢桔子酒店,这次西安又优选了它。环境、地理位置、卫生、服务、早餐依然很棒。特别是咨询工作人员,当地美食餐厅,给我们推荐附近的“尚寨”,那里的三合一油泼面太好吃了,13元好大一碗!
非常不错哦