酒店回复: Dear Pascal,Thank you for your feedback. We are sorry for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to have a reservation and still be unable to check in. We encourage you to reach out to the third party you booked through, as they would be best to handle this situation. We hope to welcome you back soon for a much better experience.
1.0分
其他
Don’t stay here!
So many roaches! Can’t get back in your room if you step out. Filthy! Should be condemned! Should be shut down immediately!
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酒店回复: Dear Nikki,Thank you for your feedback. We are sorry to hear about your experience and appreciate your taking the time to share your comments. Guest comfort, cleanliness, and safety are our top priorities, and we are concerned by the issues you described. Please know that our property is regularly serviced by a licensed pest control company, and we have procedures in place to ensure all rooms and common areas are maintained to proper health and safety standards. However, we have shared your comments with them to make sure everything is as it should be.
2.0分
其他
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You get what you pay for, I guess. Hallway was filthy. Room had no chair or bath towel. Bathroom was run down—there was even a dead cockroach in the bathtub. Password didn't work for the internet. Fridge had not been cleaned out from the last visitor. There was no top sheet on the bed. The one good thing was that the mattress was firm, so I survived one night.
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酒店回复: Dear Philip,We appreciate your candor. It's disappointing that we did not leave a better impression, as what you've described isn't the kind of stay we strive to provide. We hope you'll accept our sincere apologies. Our housekeeping team has been dispatched to look into your comments further, and we'll be reviewing our procedures to ensure our standards are being upheld. On a positive note, we're glad our mattress was to your comfort. Thank you for your review, and we hope to better serve you in the future.
1.0分
情侣出游
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The property canceled our reservation without notice. We were calling to let them know that we were on our way there and running behind and they told us that they no longer had our room available and to contact ******* for a refund. Their excuse was that they were having construction issues and didn’t have any rooms but yet they had our money in full and confirmed the room the night before.
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酒店回复: Dear Marianne,We're sorry to hear that we were unable to welcome you for a stay. Please know that while we understand unexpected delays can occur, we must adhere to our policies regarding the hours of our check-in window to avoid unoccupied rooms. We sincerely hope to have the opportunity to provide you with a comfortable stay in the future.
1.0分
商务出差
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Nothing it was a horrible experience. Room was dirty, no towels,no toilet paper, left over food from prior people in fridge, no.phone in room, lighting was bad. No one at the front desk. People living there on a permanent basis.
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酒店回复: Right now, property under the renovation we are doing best we can for our customer. Sorry for any inconvenience.
4.0分
其他
need to do a spray down for the roaches. i loved staying there. it’s just the roaches that bother me.
1.0分
其他
The first room had cockroaches and bedbugs, they gave us another room and the same with that room.
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酒店回复: Dear Jessica,What you have described isn't the experience we want our guests to have. While we treat our property regularly, we'll be sure to have our pest control team look into your comments further and make changes where necessary. Thank you, and we hope you will give us another chance to impress you in the future.
1.0分
商务出差
Had to leave roches every where tried to sleep one crawled across my chin and that was it!! Left quick!!!
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酒店回复: Dear William,Thank you for taking the time to share your thoughts with our team. We are disappointed to read that we were unable to meet your expectations. We are shocked to read your review as it is not indicative of a usual stay with us. Our team works hard with pest control to make sure that all is in order. We will be sure to share your feedback with our team to investigate where we may have fallen short. Please consider booking another stay with us so we can show you a much better stay without unwanted guests.
1.0分
情侣出游
Got there around 9pm. As soon as we settled into bed saw something move. Place is infested with bed bugs we left immediately.
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酒店回复: Dear Jason,We are deeply disappointed that you chose not to stay with us. Providing clean, comfortable accommodations is our primary goal, and we are sorry we failed to achieve that with you. Your concern regarding pests is taken seriously, so rest assured that we will thoroughly investigate our accommodations to ensure they are free of unwanted visitors. Please be well, and we wish you safe travels.
1.0分
家庭亲子
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I waited for 2 hours at desk an no one ever came an still haven’t got my refund. Will not use again had to sleep outside with two kids cause it was all the money I had left.
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酒店回复: Dear Gregory,We sincerely apologize for the experience you had at our hotel. Rest assured that we will speak with our team to ensure a similar incident doesn't occur in the future. If you have any questions about receiving a refund, please reach out to our property at your earliest convenience. Thank you for taking a moment to share your thoughts, and we wish you well.
避免
酒店正在装修。尽管我们预订了房间，但还是订不到房间。
Don’t stay here!
So many roaches! Can’t get back in your room if you step out. Filthy! Should be condemned! Should be shut down immediately!
You get what you pay for, I guess. Hallway was filthy. Room had no chair or bath towel. Bathroom was run down—there was even a dead cockroach in the bathtub. Password didn't work for the internet. Fridge had not been cleaned out from the last visitor. There was no top sheet on the bed. The one good thing was that the mattress was firm, so I survived one night.
The property canceled our reservation without notice. We were calling to let them know that we were on our way there and running behind and they told us that they no longer had our room available and to contact ******* for a refund. Their excuse was that they were having construction issues and didn’t have any rooms but yet they had our money in full and confirmed the room the night before.
Nothing it was a horrible experience. Room was dirty, no towels,no toilet paper, left over food from prior people in fridge, no.phone in room, lighting was bad. No one at the front desk. People living there on a permanent basis.
need to do a spray down for the roaches. i loved staying there. it’s just the roaches that bother me.
The first room had cockroaches and bedbugs, they gave us another room and the same with that room.
Had to leave roches every where tried to sleep one crawled across my chin and that was it!! Left quick!!!
Got there around 9pm. As soon as we settled into bed saw something move. Place is infested with bed bugs we left immediately.
I waited for 2 hours at desk an no one ever came an still haven’t got my refund. Will not use again had to sleep outside with two kids cause it was all the money I had left.