Just spend the extra money and go to the fairfield

Sadly I wish we would have stayed at the Fairfield Inn next door. The reason we stayed in this hotel was due to lack of suites at the Fairfield. We booked a suite and it was hardly what we were hoping for. The bathroom had some grime in the jets in the bath tub and we had no hot water. The ceiling was leaking water in the lobby hallway and the smell of the lobby was less than favorable. We did not have hot water the first night and when we let the staff know they were perplexed as how to handle it. They tested many rooms on the floor we were on and none of them had hot water. When asked what they were going to do they said they could give us a discount- which was appreciated however, there was still no answer about the hot water. The person at the desk who checked us in and who I followed up with on the discount was pretty bumbling- did not ever really answer my questions. When checking out- the person who helped me looked like he needed to bathe, there was stains all over his shirt- asked me if 15% felt "fair" for the discount- which ofc I appreciated, however, seemed very disorganized. Overall - I would not stay here again.

Terrible and comical experience!

It was a terrible experience. I had a room confirmed and tried to check in at 11:30 PM as I was busy all day. When I got there, the young Gen Z person at the desk did not speak or welcome me and when I said I needed to check in, he put his hands over his face and said, "Ohhhhh No." He never addressed me directly, but he turned around and walked away, then a little petite guy comes up and says they had computer issues and some rooms showed clean but were actually dirty and they didn't have any maids working then. He and another girl said they were going to clean the rooms. I was very understanding, but then when I sat in the lobby for almost an hour with no communcation, the little guy comes by and I ask him what the situation is as I have been waiting for awhile. He rudly says I can cancel my reservation if I want, I was like, it's almost 1:00 AM, he says, "what do you want me to do about it?" As I was getting frustrated, he says, he can call the police and tell them I'm trespassing, even though I had already "checked" into the hotel. I kept my cool, but it was hard. He also said he was the night manager, which made it so much worse. The other girl supposedly called the hotel owner and my room was supposed to be comped but not sure if it's happened yet as I went to check the next morning and another front desk person said he didn't know how to check and I should call later...it was a crazy experience. I would not recommend this hotel!

Put little kids on first flr-their running and jumping won’t keep people awake. Rooms should have listings of local eating places and other services travelers need.

The room was clean and we had what we needed. Linens in bathroom were dingy, tub had stains. The smell of musty/wet air was prominent in the lobby space. Almost like it was or had been wet. Stains on walls in dining area. My boys liked the breakfast.

Clean rooms and well maintained property. Facilities were well cared for and clean. Staff was friendly however we had to switch rooms due to our door not latching. When this happened they checked me out and had to check me back in then tried to charge me even though it was a prepaid booking. Dining options in the area were limited but comes with being a smaller town outside of metro-Louisville.