酒店回复: Dear Guest, We regret to learn that your experience with us fell short of your expectations, as indicated by your 1-star rating. Your feedback is invaluable to us, and we take it seriously. Our sincere apologies for not delivering the level of service and comfort we aspire to provide. At Even Hotel, we are dedicated to continuous improvement, and we understand that this journey requires active guest input. We genuinely appreciate your willingness to share your perspective. Your insights will help us make the necessary enhancements and ensure a better experience for our future guests. Sincerely,Even Hotel Management Team
酒店回复: Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”
酒店回复: We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better."
1.0分
其他
原文
翻译提供方：Google
关键问题
钥匙无法使用，房间里只有一个彩色垃圾桶，咖啡供应不足，但 Mika 和调酒师很乐于助人，也很友善
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酒店回复: Dear Mary, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. We have recently gone thru some changes in our system, and we are working hard to eliminate the glitches. We would love the opportunity to provide you with a more relaxing experience in the future. Sincerely,Even HotelManagement Team
酒店回复: Thank you for sharing your feedback with a 3-star review. We’re sorry to hear that your experience didn’t entirely meet your expectations. We are committed to providing the best service. We are a "green" hotel so we only clean every 3 days unless requested. I do apologize that this was not explained during your check in. Your feedback is invaluable to us as it helps us identify areas for improvement. Please rest assured, we are taking steps to address and resolve these concerns to ensure a better experience for all our customers in the future. We hope to have the chance to welcome you back and deliver a 5-star experience.
2.0分
家庭亲子
原文
翻译提供方：Google
我住得很愉快。我尽力保持房间干净，但两间房的押金都已经五天了，还没退还。
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酒店回复: Dear Shantel,Thank you for your feedback. We are so pleased that you enjoyed your stay with us. Please note that deposits typically take anywhere from 7-10 business days to fall off your pending authorizations, depending on your financial institution. Sincerely,Even HotelManagement Team
2.0分
商务出差
I did not get the room service the 1st day and the breakfast was awful and bad service from the kitchen
2.0分
情侣出游
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They were all over the place. The minute we landed the shuttle service had issues. 1st room TV was broken. Hotel seems geared towards airplane/flight crew. They host flight attendance and pilots and that seems to be all that mattered.
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酒店回复: Thank you for sharing your feedback. At Even Hotel, all of our guests are equally important, and we strive to provide a positive experience for everyone. Our shuttle service operates based on availability, and we apologize for any inconvenience this may have caused during your stay. We appreciate you're understanding and hope to have the opportunity to welcome you back for a smoother experience in the future.
4.0分
家庭亲子
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Nice place but bare bones type of hotel. No housekeeping, no free breakfast, no extra amenities. The ladies checking us in were very nice and helpful. The hotel room was clean and I liked the gym. it was a great value for the area we were in.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our team friendly, your room clean, and the gym enjoyable. We appreciate your comments about our amenities and will keep them in mind as we continue to improve our guest experience. We’re pleased you found value in your stay and hope to welcome you back in the future.
还行 健身设施都有
令人失望的住宿体验——糟糕的服务，不舒适的房间
我们在 Even Hotel Omaha 的体验远非预期。
1. 前台服务——我们在前台等了十分钟，然后我决定去墙后看看，结果发现接待员正在打电话。她声称没听见我们说话，但我和妻子、儿子一直在通话——她不可能没听见。
2. 客房设施——房间设施简陋，只有两条普通毛巾，没有手巾和头巾。基本生活用品缺失。
3. 清洁问题——淋浴区发霉，包括水龙头。这种卫生状况对于任何酒店来说都是不可接受的。
4. 噪音——306号房间非常吵。我们能听到街上每一辆汽车经过的声音，这让我们难以入睡。
总而言之，这是一次令人沮丧的体验。考虑到这家酒店的价格和所谓的品质，我原本期待的要好得多。除非这些问题得到解决，否则我不会推荐入住这里。
还会再来这里住。
工作人员很友好，乐于助人。他们给我们安排了错误类型的房间，店员很快就解决了。床相当舒适，床单看起来很干净。房间看起来很干净，足够容纳 2 名成人和 1 名幼儿。我们唯一不喜欢的是我们楼上的房间里有一群大象或巨人。他们跑来跑去，大喊大叫，跺脚，蹦蹦跳跳，感觉像是半夜。你必须支付停车费，但我提前从阅读其他评论中知道了这一点。
糟糕透了
这家酒店太破旧了，一点也不干净。到处都是污渍，状况很差。电梯按钮是用纸板剪下来的。太糟糕了。我们办理入住后就离开了，晚上在别处住了。
关键问题
钥匙无法使用，房间里只有一个彩色垃圾桶，咖啡供应不足，但 Mika 和调酒师很乐于助人，也很友善
除了在入住期间没有打扫房间外，我对这家酒店的一切都很满意。我和未婚夫不得不反复要求提供毛巾，因为他们从来没有来打扫房间。
我住得很愉快。我尽力保持房间干净，但两间房的押金都已经五天了，还没退还。
I did not get the room service the 1st day and the breakfast was awful and bad service from the kitchen
They were all over the place. The minute we landed the shuttle service had issues. 1st room TV was broken. Hotel seems geared towards airplane/flight crew. They host flight attendance and pilots and that seems to be all that mattered.
Nice place but bare bones type of hotel. No housekeeping, no free breakfast, no extra amenities. The ladies checking us in were very nice and helpful. The hotel room was clean and I liked the gym. it was a great value for the area we were in.