酒店回复: Dear Kfsze,Thank you for taking the time to share your feedback! We're delighted to hear that you appreciated our high hygiene standards and found our location convenient for your business trips in the central and western districts.Our team is dedicated to providing excellent service, and it’s wonderful to know that you experienced our friendly and English-speaking staff.We look forward to welcoming you back on your next visit!Team Ovolo Central
酒店回复: Dear Guest,Thank you for bringing this matter to our attention. We sincerely apologize for the distress you experienced regarding the unauthorized use of your credit card after your stay with us.We understand how concerning this situation is, and we want to assure you that guest security is a top priority for us. Our POS system is designed to protect sensitive information, and we take the handling of such data very seriously.While we cannot comment on the specifics of your case, we are committed to investigating this incident to ensure our processes are secure. Please reach out to us directly so we can discuss this further and address your concerns.Thank you for your understanding, and we hope to resolve this matter for you.Best regards,Team Ovolo Central
酒店回复: Dear Guest,Thank you for your detailed review! We're delighted to hear that you enjoyed our location across from Tai Kwun and found our service excellent. We appreciate your feedback regarding the lobby size and the language barrier at the front desk; we’re working on improving these aspects.It’s great to know that you valued the privacy of our layout and enjoyed the soundproofing for a comfortable sleep. We're glad you found the room spacious, especially for Hong Kong standards.We hope to welcome you back for another enjoyable stay!Team Ovolo Central
酒店回复: 亲爱的 Sisi：
感谢您抽出时间与我们分享您的想法。我们很高兴听到您觉得房间宽敞整洁，让您住得舒适。然而，对于您在与我们的礼宾部和餐厅员工沟通时遇到的语言障碍和服务问题，我们深表歉意。
您的反馈非常宝贵，我们深知拥有讲中文的员工的重要性，尤其是在香港这样一个文化底蕴深厚的城市。我们一定会与我们的团队一起解决这个问题，加强客户服务和语言技能方面的培训。
感谢您向我们反映这些问题。我们希望有机会再次欢迎您，并在未来为您提供更好的体验。
Ovolo Central 团队
点评来源 Trip.com
4.7分
黄金客房
情侣出游
原文
翻译由AI提供
位置很好。房间漆黑一片，非常适合睡觉。干净舒适。
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酒店回复: 尊敬的瑞纳航空：
感谢您的简洁反馈！我们很高兴听到您喜欢我们优越的地理位置，并且觉得您的房间干净舒适。很高兴您睡得安稳。
我们希望很快再次欢迎您入住，享受愉快的住宿体验！
Ovolo Central 团队
点评来源 Trip.com
5.0分
白金客房
朋友出游
很满意，唯一就是诱惑很大，到兰桂坊太近了
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酒店回复: Dear Guest,Thank you for your feedback! We’re delighted to hear that you were very satisfied with your stay.If you plan to visit us again, please let us know your preferences, and we’ll do our best to accommodate you.We look forward to welcoming you back!Team Ovolo Central
5.0分
黄金客房
商务出差

服务：非常棒的服务非常周到，必须点赞
卫生：很干净，没发现什么问题
环境：地理位置非常好，就在景点旁边吃饭，喝酒都很方便
设施：稍微有一点旧，但是没太大关系
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you found our service excellent and attentive, and that you appreciated the cleanliness of our facility. It’s great to know that our location was convenient for your dining and sightseeing needs.We also appreciate your comments about the facilities. We are continuously working to enhance our offerings and your insights are valuable to us.We hope to welcome you back soon!Team Ovolo Central
卫生：不错
环境：出差方便 在中上环方便
服务：态度好，英语沟通
酒店有点难找，空间算比较大，设施一般般，不算特别新，出差的时候住了下，只有英文前台，需要讲英语。楼下就是兰桂坊，离得很近。
客人入住时酒店前台以POS机联线未成功为理由未刷信用卡预授权而是记录下来客人信用卡全部信息，而POS机不会把信用卡信息泄露给商户，客人离店以后第三日信用卡就被首次在网上盗刷，这难道仅仅是巧合吗？
酒店在大馆对面，在一个山坡上，服务很好，是比较小型的酒店大堂，不注意容易错过。前台不会中文，所以不会英文可能入住办理会比较费劲。私密性倒是可以，一层楼只有两个房间，却有两个电梯！隔音很好，也睡得比较舒服。房间在香港算很大了。
位置：很好，就在大馆西门，非常方便逛大馆/兰桂坊/香港动植物园，离很多网红店/餐厅都是步行几分钟就可以到。服务：前台接待是讲英文但态度很好，住宿期间有点问题都能很快解决。设施：酒店房间在香港普通酒店里算大的，虽然可能装修时间有点久略显陈旧，但总体还可以（我住的房间没有衣柜）。另外酒店的健身房实际上是指可以去酒店附近的健身房（非常专业且大的健身房）。酒店里没有拖鞋，也没有牙膏（但可以以1块钱在酒店买）。对于普通人而言，我觉得总体还是不错的。
酒店地理位置优越，距离中央商务区步行仅需5-10分钟，周边有许多酒吧、餐厅、商店，离兰桂坊也很近。房间宽敞、干净且实用，到处都有很多插座。酒店没有健身房，但客人可以免费使用附近的Pure Fitness。
房间宽敞干净，住得很舒适。不过，礼宾部和早餐服务人员都不会讲粤语，这对于不讲英语的客人来说可能会很不方便；尤其是在香港，更应该配备会说中文的员工。此外，礼宾服务也不太给力——当我问他们去金钟最近的巴士站在哪时，他们直接说不知道。如果在客户服务和语言技能方面能加强培训，将大大提升整体的入住体验。
位置很好。房间漆黑一片，非常适合睡觉。干净舒适。
很满意，唯一就是诱惑很大，到兰桂坊太近了

服务：非常棒的服务非常周到，必须点赞
卫生：很干净，没发现什么问题
环境：地理位置非常好，就在景点旁边吃饭，喝酒都很方便
设施：稍微有一点旧，但是没太大关系