酒店回复: Estimado huésped del hotel:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Jacksonville - Puerto de Cruceros. Le ofrecemos nuestras más sinceras disculpas por no haber cumplido con sus expectativas durante su estancia. Lamentamos saber que no quedó satisfecho con el estado y la seguridad de nuestras instalaciones. Nos esforzamos por brindar un entorno cómodo y seguro a todos nuestros huéspedes, y es evidente que no cumplimos con sus expectativas durante su visita.En Red Roof, queremos que confíe en nuestra capacidad para prevenir problemas similares en el futuro. Le agradecemos su preferencia y le valoramos como nuestro huésped. Nos encantaría tener otra oportunidad para brindarle una mejor experiencia la próxima vez que visite la ciudad.Atentamente,AnnGerencia de Red RoofEspecialista en RediResponse
酒店回复: Kjære Anders,Takk for at du deler tankene dine etter din nylige opplevelse på Red Roof Inn Jacksonville - Cruise Port. Det er flott å lese at rene rom svarte til forventningene dine. Du antydet imidlertid at forholdene til møblene og støyforstyrrelsene du møtte hindret opplevelsen din. Jeg beklager på det sterkeste ulempene dette har medført. Takket være tilbakemeldingen din kan vi fortsette å jobbe med å tilby et eksepsjonelt opphold for alle våre gjester.Vær oppmerksom på at vi setter pris på deg som gjest og setter pris på din virksomhet. Takk for at du deler bekymringene dine, og jeg ønsker deg alt godt på dine fremtidige reiser.HilsenLintonRediresponse Specialist
1.0分
商务出差
原文
翻译提供方：Google
条件很差，房间很脏，很脏
1.0分
其他
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Never again
This is the worst hotel I’ve ever stayed in
My husband and I booked a cruise and needed a place close to the port looked great online (can’t believe everything you see online). They played music partying in the parking lot until the early morning hours a fight broke out then the building was surrounded with cops. The tv remote didn’t work we had to make numerous trips to the office they finally gave us a remote that worked. I do not recommend this hotel it’s flooded with people pacing the halls and the hotel parking lot.
1.0分
家庭亲子
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It was the most ghetto thing I’ve ever seen. There were a bunch of people hanging out all over the front making it extremely uncomfortable. They were grilling and smoking. There were drug ******* all over the place walking in between the cars in the lot. There was a person doing hair cuts in the staircase. There were *********** in a SUV stationed in the lot for all to see. They windows had blankets and towels cover so they can do their work.
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酒店回复: Dear Daniel,We are sorry to hear that your recent experience at the Red Roof Inn Jacksonville - Cruise Port did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
There was nothing to like about the property. It appeared families were living there. It was very dirty and loud
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酒店回复: Dear Dena,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Cruise Port. I am sorry to hear about the unacceptable conditions you encountered at our property. Your description of the conditions, noise levels, and the presence of long-term residents is disheartening, and I understand your disappointment.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
3.0分
商务出差
It was a cheap room and you get what you pay for the toilet leaks and the shower ceiling looks like it has a leak from the room above
1.0分
其他
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Yikes
This was a very unkempt building. I couldn’t get in the back door to access my room as I was told I could. There were too many sketchy folks hanging outside the building that I ended up renting a room across town instead and couldn’t get refund.
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酒店回复: Dear Florence,I appreciate you taking the time to share your feedback at Red Roof Inn Jacksonville - Cruise Port. We strive to provide all the comforts of home and we regret that you did not enjoy your stay. We're disappointed to hear that your stay fell short of your expectations due to the state room and the back door access. This is not the experience we want for any of our guests and I have brought your comments to management's attention to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
2.0分
其他
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The motel.
It was clean But it's a lot of people's Hanging outside All types of night So you don't feel comfortable coming out or in your room. Because people are hanging outside and I'll in the hallways.
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酒店回复: Dear Carimisha,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Cruise Port. While we are pleased that you found our location clean. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you detailed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ErikaRed Roof Management RediResponse Specialist
非常干净。
状况非常糟糕且不安全
看起来至少已经清理干净了。床有轻微损坏，房间里的椅子有轻微损坏，地板有轻微弯曲和轻微损坏。当我们到达时，有几个可疑的人在停车场闲逛。我们把车上所有的东西都拿走了，因为我们不想把它放在那里过夜。早上我们离开时，那里的一些客人/居民发生了很多大惊小怪和争吵。这不是我觉得最安全的住宿地点 😅
条件很差，房间很脏，很脏
Never again
This is the worst hotel I’ve ever stayed in
My husband and I booked a cruise and needed a place close to the port looked great online (can’t believe everything you see online). They played music partying in the parking lot until the early morning hours a fight broke out then the building was surrounded with cops. The tv remote didn’t work we had to make numerous trips to the office they finally gave us a remote that worked. I do not recommend this hotel it’s flooded with people pacing the halls and the hotel parking lot.
It was the most ghetto thing I’ve ever seen. There were a bunch of people hanging out all over the front making it extremely uncomfortable. They were grilling and smoking. There were drug ******* all over the place walking in between the cars in the lot. There was a person doing hair cuts in the staircase. There were *********** in a SUV stationed in the lot for all to see. They windows had blankets and towels cover so they can do their work.
There was nothing to like about the property. It appeared families were living there. It was very dirty and loud
It was a cheap room and you get what you pay for the toilet leaks and the shower ceiling looks like it has a leak from the room above
Yikes
This was a very unkempt building. I couldn’t get in the back door to access my room as I was told I could. There were too many sketchy folks hanging outside the building that I ended up renting a room across town instead and couldn’t get refund.
The motel.
It was clean But it's a lot of people's Hanging outside All types of night So you don't feel comfortable coming out or in your room. Because people are hanging outside and I'll in the hallways.