The staff is wonderful, and the location and lodge are absolutely stunning. The chef, Clemente Barnachea is obviously extremely talented. Everything and everyone at the Mitico Puelo Lodge has been warm, kind and helpful. The lodge manager, Catalina Yanez, deserves a special call out for making our visit one we truly will never forget.
5.0分
家庭亲子
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Our stay at the Mitico Puelo Lodge was the highlight of our trip to Chile, and a truly memorable experience. It is not particularly easy to get to a three-hour drive from Puerto Montt, then a one-hour ferry down the lake, where you are picked up by the hotel's small boat. The lodge itself is a comfortable, elegant oasis in one of the most breathtaking settings we have ever been to. It has more of a well-appointed fishing lodge feel rather than a fancy hotel, with a couple of friendly dogs and a few house cats wandering around. They are completely off the grid, and power the facility with a water turbine. The staff were warm, helpful and friendly, the food was great, the rooms comfortable, and the activities (hiking and kayaking for us) pretty awe inspiring. We were only able to stay two days, but could easily have been there for five just soaking in the tranquility.
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酒店回复: The perfect description of what we are.. thanks for the good comments!
1.0分
其他
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I was with my family after paying almost USD$1,000 a night, and I run into the owner to tell him a comment..at the end i joked saying the clients is "always right"..He said in a very bad manner. NEVER! Can you tell me what kind of owner said that to a client who is lodging there his family, after tourism has been stopped in Chile for almost 2 years?? This arrogant guy was unreal. The place is run down and not up to standards for those high prices. The river is contaminated with Didymo this days and has been damage for world class fly fishing so the owner should be more carful with his comments. Best wishes Puelo is still a very beautiful place, I will highly recommend Barraco Lodge, also accesible ny water and near by, where we also stayed, they were friendly, same price, and much cozier, classier and not at a large scale like Mitico
性价比极低，令人无法接受。房间和走廊里到处都是黑霉。窗户很脏，而且漏水。酒店附近的步道部分路段由于台阶破损、指示牌不清晰而几乎无法通行；塔瓜塔瓜国家公园唯一提供的徒步路线（宣传册上描述为轻松到中等难度）实际上部分路段非常难走。从船上跳水也很危险（甚至连一名工作人员都掉进了水里）。
El Mítico 及其周围环境如梦如幻，鸟类和本土树木飞翔的景色令人印象深刻。宽敞的客房配有非常舒适的床，酒店设有多个带大窗户的起居室，可供客人阅读或交谈。餐厅和酒吧种类繁多，一切都非常美味。值得注意的是主持人 María Jesús 所受到的热情和关注
首先我们要说的是，由于第三方的推荐，我们抱有很高的期望。抵达后，我意识到，从视觉上看，这些期望得到了满足，旅馆坐落在一个美妙的地方，设施视觉上很漂亮，非常南方，给人一种在一个独特的放松场所的感觉。我的第一个惊讶是当我进入房间时，它的情况有点糟糕，因为它们很旧而且几乎没有维护。壁橱里有一种地毯，上面有污渍，给人一种肮脏的感觉，浴室的灯光昏暗，不能很好地照亮一切，此外，淋浴间很旧，有木地板，淋浴间也很旧。水压微弱。此外，房间的墙壁有点薄弱，你可以听到其他房间的很多噪音，甚至我们徒步旅行回来的那一天（我们很累，想睡一会儿），他们都在敲打所有的东西。下午，吵闹声让我们不得安宁。在我看来，服务是Lodge最失败的地方，有时你会觉得在吃饭时索要餐具或喝点东西之类的基本东西很打扰工作人员。举个例子，我们经过长途旅行，下午三点左右到达，想洗澡吃午饭，我们发现的第一个消息是他们当时没有热水，因为他们用的是他们转动的锅炉。早上和晚上都开着，所以我不能洗澡。午餐时间，他们给我们带来了一些非常美味的披萨（虽然有点小），但是当我们要一些甜点时，他们告诉我们他们没有任何东西可以给我们，他们会看看他们能做什么（这个由于我们到达的时间可能是可以理解的）。然后，为了满足我们对甜点的渴望，他们给我们提供了“果盘”，还给我们端来了一碗西瓜，尝起来有一种奇特的洋葱味。他们收取的所有附加服务都非常昂贵，我真诚地相信，就价格/质量而言，这家旅馆不值得，尽管位置很棒。值得强调的优点是位置，管理员不断关注需求，尽管某些事情需要安排，但他寻找解决方案，船夫非常乐于助人。
我们的水被切断了，没有人告诉我们，所有时间都没有热水，只有早上很早和很晚，我在酒店很饿，他们不提供任何东西，狗整晚都在吠叫，非常服务很差，我们觉得我们打扰了顾客。工作人员总是要求很少的东西。
令人震惊。这是一个不错的地方，但服务真的很差。淋浴出来的水很冷而且功率很小。食物种类不多，而且份量也很小。他们在餐桌上提供非常基本的早餐，而且布局真的非常糟糕。
The staff is wonderful, and the location and lodge are absolutely stunning. The chef, Clemente Barnachea is obviously extremely talented. Everything and everyone at the Mitico Puelo Lodge has been warm, kind and helpful. The lodge manager, Catalina Yanez, deserves a special call out for making our visit one we truly will never forget.
Our stay at the Mitico Puelo Lodge was the highlight of our trip to Chile, and a truly memorable experience. It is not particularly easy to get to a three-hour drive from Puerto Montt, then a one-hour ferry down the lake, where you are picked up by the hotel's small boat. The lodge itself is a comfortable, elegant oasis in one of the most breathtaking settings we have ever been to. It has more of a well-appointed fishing lodge feel rather than a fancy hotel, with a couple of friendly dogs and a few house cats wandering around. They are completely off the grid, and power the facility with a water turbine. The staff were warm, helpful and friendly, the food was great, the rooms comfortable, and the activities (hiking and kayaking for us) pretty awe inspiring. We were only able to stay two days, but could easily have been there for five just soaking in the tranquility.
I was with my family after paying almost USD$1,000 a night, and I run into the owner to tell him a comment..at the end i joked saying the clients is "always right"..He said in a very bad manner. NEVER! Can you tell me what kind of owner said that to a client who is lodging there his family, after tourism has been stopped in Chile for almost 2 years?? This arrogant guy was unreal. The place is run down and not up to standards for those high prices. The river is contaminated with Didymo this days and has been damage for world class fly fishing so the owner should be more carful with his comments. Best wishes Puelo is still a very beautiful place, I will highly recommend Barraco Lodge, also accesible ny water and near by, where we also stayed, they were friendly, same price, and much cozier, classier and not at a large scale like Mitico