酒店回复: Dear Guest,Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Agradecemos sus comentarios sobre las condiciones de la habitación, ya que son importantes para nosotros. Su opinión será compartida con el equipo correspondiente para que tomen nota de las áreas de mejora. Esperamos que considere darnos otra oportunidad en el futuro para brindarle una mejor estancia.
2.0分
家庭亲子
原文
翻译提供方：Google
很脏，镜子地板
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酒店回复: Hello Richard,We are sorry to hear about your experience. Your feedback is important to us and will be shared with our team for further review and improvement. We strive to maintain high cleanliness standards for all our guests to enjoy their stay. Thank you for bringing this to our attention.
1.0分
朋友出游
原文
翻译提供方：Google
他们给了我房间的位置。太吵了，睡不着。要了一楼的房间，得爬楼梯到二楼。
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酒店回复: Hello Evelyn, Thank you for providing feedback about your recent stay. We apologize for any inconvenience you experienced with the location of your room and noise disturbance. We understand how important a good night's sleep is and we apologize for falling short in meeting your expectations. If you have any further concerns, we encourage you to reach out to our management team directly.
4.0分
其他
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Everything was fine except breakfast-sausage gravy was refilled as we entered and was cold
Mini muffins were very good
Missed being able to make tea in the room and I don’t do coffee
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酒店回复: Hello Judith, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the mini muffins. We appreciate your comments regarding the breakfast offerings and in-room tea options, as they provide valuable insights for our team. Your experience is important to us, and we hope you consider staying with us again in the future for an even better experience.
1.0分
其他
Excellent all around. They are working hard to improve the physical plant in many ways. Breakfast excellent. Staff pleasant and helpful.
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酒店回复: Hello SUSan,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our breakfast excellent, along with our staff's attentiveness. Your acknowledgment of our ongoing improvements means a lot to us, and we are committed to enhancing our guest experience even further. We look forward to welcoming you back in the future to see all the updates and continue providing you with great service.
5.0分
情侣出游
motel was ok very easy to find near resturants
tv not set to cable chanels not all available
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酒店回复: Hello DAVID,Thank you for sharing your feedback. We’re glad to hear that you found our location convenient with easy access to restaurants. Regarding the TV channels, your comments will be noted for future considerations, as we strive to improve the experience for all our guests. We hope your overall stay was enjoyable and appreciate your insights.
3.0分
其他
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Called day before asking about early checkin and was told as long as a room was clean after 12 wouldn’t be a problem. Showed up at 2 and was told I had to wait til 3. The area has lots of places to stay and eat but seems a bit questionable. The room was good at first glance but looking closer the floors had dirt and grime like they hadn’t been cleaned at all and a roach was climbing the wall!
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酒店回复: Hello Wendy,Thank you for your feedback. We appreciate your observations regarding the early check-in process and the condition of your room. Your comments about cleanliness are important to us, and we will share them with our housekeeping team to ensure we maintain our standards. We value your input and hope you consider staying with us again in the future, as we strive to improve the guest experience.
3.0分
其他
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I was charged an extra $100
I was charged an extra amount $100 on my Credit card when I check in and was told l will get it backed and I haven't received it yet back into my account. Why I'm l being charged? I don't think I will be staying in this place anymore. This is unfair to me as a customer....
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酒店回复: Hello Robert,Thank you for sharing your concerns. The additional charge you mentioned is typically a hold for incidentals during your stay, which is a common practice among many hotels. It’s released upon check-out but can take some time to reflect back in your account depending on your bank's processing times. For specific inquiries regarding this charge and its timeline, we recommend reaching out to management directly, as they can provide further assistance tailored to your situation. We appreciate your feedback and hope you consider us for future stays.
1.0分
情侣出游
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The bathroom toilet and floor were not clean. Pillows were dirty. Bedroom floor was dirty. Bed was messy. We had to go to Walmart to buy cleaning products to make it livable for the night only because the room was nonrefundable we had to stay
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酒店回复: Hello Rose, Thank you for sharing your feedback about your recent stay. We take cleanliness very seriously and appreciate your comments, as they help us identify areas that need attention. Your experience is important to us, and we encourage guests to reach out to management for any specific concerns. We hope you consider giving us another chance in the future.
我的孩子们从海外过来，不幸的是，我入住了你们的酒店。办理入住时（大约晚上8、9点），值晚班的一位身材较胖的女员工，态度是我见过最敷衍的。我没记住她的名字，但她全程没有笑容，也没有任何愉快的问候——什么都没有。进入房间后，乍一看还算干净。但仔细检查后，我们发现微波炉里有食物残渣爆炸过的痕迹，冰箱冷冻室需要除霜，冷藏室也不干净。梳妆台抽屉里还留有其他房间的钥匙。浴帘有异味，并且沾满了脏污。浴缸很脏，本来应该好好用Tylex或漂白剂清洗一下。如果说有什么时候我希望自己拍了照片，那就是那时候了。我的房间号是235。我很确定现在可能依然是这样。请你们自己去检查一下。此外，在二楼，有很多人坐在自己房间外面，使用房间里的椅子，在他们或别人的房间周围闲逛，这让人感觉有点不安和不舒服。我相信一些酒店客人可以证实我所说的，因为在我退房时（2023年7月3日），有另一位客人也抱怨了许多和我相同的问题，而且她表达得更加激烈，当时引起了一阵骚动。这家酒店真的需要被认真调查！！！我在那里唯一好的体验是2023年7月1日早班的前台员工，我没记住她的名字，但她非常出色！！！我很喜欢她。你们需要更多像她这样的员工。如果我当时能取消入住的话……我肯定会取消！！!
淋浴不能用，整个房间都是霉菌，这是最糟糕的经历。
很脏，镜子地板
他们给了我房间的位置。太吵了，睡不着。要了一楼的房间，得爬楼梯到二楼。
Everything was fine except breakfast-sausage gravy was refilled as we entered and was cold
Mini muffins were very good
Missed being able to make tea in the room and I don’t do coffee
Excellent all around. They are working hard to improve the physical plant in many ways. Breakfast excellent. Staff pleasant and helpful.
motel was ok very easy to find near resturants
tv not set to cable chanels not all available
Called day before asking about early checkin and was told as long as a room was clean after 12 wouldn’t be a problem. Showed up at 2 and was told I had to wait til 3. The area has lots of places to stay and eat but seems a bit questionable. The room was good at first glance but looking closer the floors had dirt and grime like they hadn’t been cleaned at all and a roach was climbing the wall!
I was charged an extra $100
I was charged an extra amount $100 on my Credit card when I check in and was told l will get it backed and I haven't received it yet back into my account. Why I'm l being charged? I don't think I will be staying in this place anymore. This is unfair to me as a customer....
The bathroom toilet and floor were not clean. Pillows were dirty. Bedroom floor was dirty. Bed was messy. We had to go to Walmart to buy cleaning products to make it livable for the night only because the room was nonrefundable we had to stay