酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Mt. Vernon, IL. Sincerely, Hotel Management
1.0分
其他
原文
翻译提供方：Google
电视坏了，毛巾很脏，空调不制冷，门安全把手坏了
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Mt. Vernon, IL. Sincerely, Hotel Management
1.0分
家庭亲子
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There was litter all over, went in the office and it stunk, noticed a sign that gave you 10 minutes for refund if you did not want to stay there, we made it by 4 minutes. There was a busted up air conditioner in the parking lot and when we walked in the room which stunk and a guy came over and looked in too, just weird. We asked for a refund which he did and went over the comfort suites. Cost for the room was about the same, it was the pet fee that added up. I didn't care about that anymore. ******* should really take this one off the list. JMO
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酒店回复: Dear Terese,Thank you so much for the feedback. We are sincerely sorry to hear that you didn't have a good time with us during your recent visit. Please accept our apologies for any disappointment with the accommodations and amenities that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. We hope you'll consider giving us another chance soon; we're confident that we can impress you.
1.0分
家庭亲子
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Very unsafe property and there were live and dead roaches in the room… including in the room’s refrigerator. ******* is attempting to get a refund, but the hotel staff hang up and/or don’t answer the phone when they call. DO NOT STAY HERE
1.0分
其他
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Third (3rd) World Conditions.
Terrible stay. Very disappointed with this franchise. Staff was ambivalent so...decided not to even bring these issues to their attention. Roaches, damaged furniture and safety issues...oh my!
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酒店回复: Dear Allan, Guest satisfaction is our goal, so we wish we had known you had concerns during your visit. Please accept our apologies that it felt like ur team would not take prompt action to ensure a comfortable stay. Rest assured, we are looking into these matters so we can address any issues and provide a more comfortable visit going forward. While we cannot change the past, we are committed to doing better in the future, and we truly hope you will consider joining us again.
1.0分
其他
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Sad and in dis-repaired....
This place is in a sad state. From the moment you walk from your car to the front desk you will see that there is little regard for the presentation of the hotel. Dirty, things broken, dirty entrance.
It continues in the room. Dirty, things broken and haphazardly repaired and generally not inviting.
When I checked in there was a not on the desk where you sign in that the phones and tv's were not working due to a "repair and back ordered parts".
I would have immediately left but there were no other rooms anywhere in the town unless you wanted to spend 3x what this place was,
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Mt. Vernon, IL. Sincerely, Hotel Management
4.0分
家庭亲子
It was cool it wasn’t frosty very much clean just had a weird smell to it but I didn’t really mind
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and we look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Mt. Vernon, IL. Sincerely, Hotel Management
2.0分
其他
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Many features didn’t work like the shower and tv. However the worst part was pulling up the bedspread and seeing dirt and hair all over the sheets. Gross. Never again.
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Mt. Vernon, IL. Sincerely, Hotel Management
3.0分
情侣出游
There wasnt much offered for breakfast, tv wasnt working, room smelled like dirty sox, no water pressure for shower
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Mt. Vernon, IL. Sincerely, Hotel Management
1.0分
其他
The hotel is dirty, old, badly maintained. The room was dark as just one lamp was working. Everything was bad. Find another option, does not worth the price
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Mt. Vernon, IL. Sincerely, Hotel Management
老旧破旧的酒店，条件不好，停车场全是冰，电视坏了，收不到频道，他们不给你wifi密码，我不推荐给任何人，已经好了用于拆除。
电视坏了，毛巾很脏，空调不制冷，门安全把手坏了
There was litter all over, went in the office and it stunk, noticed a sign that gave you 10 minutes for refund if you did not want to stay there, we made it by 4 minutes. There was a busted up air conditioner in the parking lot and when we walked in the room which stunk and a guy came over and looked in too, just weird. We asked for a refund which he did and went over the comfort suites. Cost for the room was about the same, it was the pet fee that added up. I didn't care about that anymore. ******* should really take this one off the list. JMO
Very unsafe property and there were live and dead roaches in the room… including in the room’s refrigerator. ******* is attempting to get a refund, but the hotel staff hang up and/or don’t answer the phone when they call. DO NOT STAY HERE
Third (3rd) World Conditions.
Terrible stay. Very disappointed with this franchise. Staff was ambivalent so...decided not to even bring these issues to their attention. Roaches, damaged furniture and safety issues...oh my!
Sad and in dis-repaired....
This place is in a sad state. From the moment you walk from your car to the front desk you will see that there is little regard for the presentation of the hotel. Dirty, things broken, dirty entrance.
It continues in the room. Dirty, things broken and haphazardly repaired and generally not inviting.
When I checked in there was a not on the desk where you sign in that the phones and tv's were not working due to a "repair and back ordered parts".
I would have immediately left but there were no other rooms anywhere in the town unless you wanted to spend 3x what this place was,
It was cool it wasn’t frosty very much clean just had a weird smell to it but I didn’t really mind
Many features didn’t work like the shower and tv. However the worst part was pulling up the bedspread and seeing dirt and hair all over the sheets. Gross. Never again.
There wasnt much offered for breakfast, tv wasnt working, room smelled like dirty sox, no water pressure for shower
The hotel is dirty, old, badly maintained. The room was dark as just one lamp was working. Everything was bad. Find another option, does not worth the price