The hotel itself is gorgeous. We were in room 1356 on the top floor and the suite was huge. It had 3 balconies: 1 in the kitchen, 1 in the living room, and another in the bedroom. Each one had its own little view, and sitting out there at night with the breeze was something we'll never forget. The room was spotless the entire stay thanks to housekeeping coming daily and we didn't have a single issue with it.
The food at Alaia deserves a mention too. You get big portions and it's really good. We never left the table hungry.
5.0分
情侣出游
The staff here is very welcoming the facilities is very nice everything is new love this place will be coming back
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酒店回复: Dear Gavin,Thank you for sharing your kind words and for providing us with a perfect rating! We’re delighted to learn that you enjoyed our welcoming team, beautiful facilities, and fresh atmosphere. It means so much to know you love this place as much as we do. We can’t wait to welcome you back for another stay!
5.0分
情侣出游
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Resort was outstanding with beautiful setting and great amenities as well as top tier customer serve , not one complaint about resort everything was perfect from the food to the staff and this to do on property I will be returning
5.0分
家庭亲子
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the room was clean, the staff was very friendly and helpful. my family and I had a great time . I will recommend this resort to my friends. also the food and drinks was Awesome
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酒店回复: Thank you for sharing your kind words, Julie! We’re delighted that you and your family had a wonderful time under our care. It’s fantastic to note that our team, rooms, and dining made your stay so enjoyable.Your recommendation means the world to us, and we look forward to welcoming you and your loved ones back for another memorable stay!Warm regards,
5.0分
朋友出游
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This is my second time to the Alaia property, and once again, the whole experience was amazing. My party of 13 happened to be the luckiest ever - not one complaint for our entire stay. From the moment we checked in, the staff at Alaia made everything easy. (Stacy always went above and beyond to make me and my guests trip an enjoyable one.) The rooms were spacious and immaculate. As for the food and beverages --- TOP TIER! It will only be a few months before they see us again. We're already planning!
5.0分
朋友出游
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I had an incredible stay at Alaia Belize. The customer service was outstanding—every staff member I encountered was warm, attentive, and genuinely committed to making my experience memorable.
The rooms are absolutely beautiful, spacious, and thoughtfully designed, offering the perfect mix of comfort and luxury.
I also appreciated the resort’s close proximity to town, which made it easy to enjoy local restaurants, shopping, and the energy of San Pedro while still returning to the peaceful, relaxing atmosphere of the resort.
Alaia Belize truly exceeded my expectations, and I would highly recommend it to anyone visiting Ambergris Caye.
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酒店回复: What a joy it is to read your kind words Nanjah, thank you for sharing such thoughtful feedback about your stay with us. We’re thrilled to know that our team’s warmth and attentiveness helped make your time at Alaia Belize truly memorable. Creating an atmosphere where every guest feels cared for is at the heart of what we do, and it’s wonderful to hear that this shone through during your visit.We’re also delighted that you found your room both beautiful and comfortable, and that our location gave you the best of both worlds—the lively charm of San Pedro and the relaxing serenity of our resort. Knowing that we exceeded your expectations means the world to us.It would be our absolute pleasure to welcome you back whenever your travels bring you to Ambergris Caye. Until then, thank you for recommending Alaia Belize so warmly.With gratitude,
员工态度冷漠，安保松懈，入口处经常无人值守。入住期间多次被多收费。预订了海滩生日晚餐，却在预订时间前一小时被取消。请注意，酒店会严密监视您。关门后三分钟，我把脚趾伸进泳池，就被保安拦住盘问。餐厅服务员不熟悉菜单，也无法回答有关食物或饮品的问题。水管堵塞，厨房水槽没有热水。
藻类海藻毁了一切。
房间很漂亮，泳池也很棒。唯一的大问题是：海滩。这不是真正的海滩；那里有沙滩和棕榈树，但令人不快的是，就在水边，似乎有一个梯子伸入海中。最重要的是，海水里长满了藻类海藻。它们呈棕色，散发出令人作呕的气味，弥漫在整个酒店。在泳池、户外餐厅，甚至在没有空调的房间里，你都能闻到这种气味。为了这些，一路旅行真是不值得。是的，舞会好像从三月持续到十一月。真希望在离开之前就知道这一点。
在阿拉亚伯利兹傲途格精选酒店 (Alaia Belize, Autograph Collection) 度过了一段美好的时光。虽然我的大部分娱乐活动都在酒店外进行，但酒店内的各家餐厅都非常棒——每道菜都美味可口，风味十足。光是食物本身就足以让人眼前一亮！酒店的热情款待也同样令人印象深刻——热情周到、服务周到、及时周到。酒店风景优美、干净整洁、维护良好，礼宾服务也特别及时周到。总而言之，这是一次非常棒的体验——我很乐意再次入住！
这家酒店有很多不方便的地方。
1. 电梯坏了。
2. 海滩臭气熏天，根本没法游泳。
3. 酒店没有通知我们任何活动。我们错过了龙虾盛宴。
4. 每次我们离开房间，钥匙都坏了，每次出门回来都得去前台。
5. 床很硬，床单也很硬。
6. 房间里没有补充物品，客房清洁人员也根本不打扫。
7. 要求更换房间装饰，他们确认后又取消了，我们到了之后，他们让我们等到下午6点才能入住。
Alaia 酒店每晚要530美元，房间像个盒子，酒店有太多不方便的地方。
我再也不会去了！
The hotel itself is gorgeous. We were in room 1356 on the top floor and the suite was huge. It had 3 balconies: 1 in the kitchen, 1 in the living room, and another in the bedroom. Each one had its own little view, and sitting out there at night with the breeze was something we'll never forget. The room was spotless the entire stay thanks to housekeeping coming daily and we didn't have a single issue with it.
The food at Alaia deserves a mention too. You get big portions and it's really good. We never left the table hungry.
The staff here is very welcoming the facilities is very nice everything is new love this place will be coming back
Resort was outstanding with beautiful setting and great amenities as well as top tier customer serve , not one complaint about resort everything was perfect from the food to the staff and this to do on property I will be returning
the room was clean, the staff was very friendly and helpful. my family and I had a great time . I will recommend this resort to my friends. also the food and drinks was Awesome
This is my second time to the Alaia property, and once again, the whole experience was amazing. My party of 13 happened to be the luckiest ever - not one complaint for our entire stay. From the moment we checked in, the staff at Alaia made everything easy. (Stacy always went above and beyond to make me and my guests trip an enjoyable one.) The rooms were spacious and immaculate. As for the food and beverages --- TOP TIER! It will only be a few months before they see us again. We're already planning!
I had an incredible stay at Alaia Belize. The customer service was outstanding—every staff member I encountered was warm, attentive, and genuinely committed to making my experience memorable.
The rooms are absolutely beautiful, spacious, and thoughtfully designed, offering the perfect mix of comfort and luxury.
I also appreciated the resort’s close proximity to town, which made it easy to enjoy local restaurants, shopping, and the energy of San Pedro while still returning to the peaceful, relaxing atmosphere of the resort.
Alaia Belize truly exceeded my expectations, and I would highly recommend it to anyone visiting Ambergris Caye.