Room/ suite was spacious. Staff very helpful and courteous.. cool water available going out and coming back inside.
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酒店回复: Mara, it’s wonderful to hear you had a great time at Hyatt House Philadelphia Plymouth Meeting. The team is glad you enjoyed the roomy accommodations and thoughtful touches throughout your visit. We hope to welcome you back soon!
1.0分
其他
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Put in incorrect date. I realized it after I hit the accept
I called to see if I could change it, and they said No because it was non refundable.
So NO I did not stay there.
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酒店回复: David, thank you for sharing your experience. The reservation policies are in place to align with booking terms, though the team understands that unexpected changes can happen. If you need further clarification, please reach out to the property directly.
1.0分
其他
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Customer service was horrible. The hotel was under construction and a lot of it was not cleaned. It was dirty. I was told I would get a refund by the general manager and he told me to have you reach out to him. His name is Rob and his number is 610 313-9990.
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酒店回复: Greetings Terry,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your recent experience and regret that your stay did not meet expectations. Please know that your concerns are very important to us.Our General Manager, Rob, has tried reaching out to you but has not been able to connect. He would love the opportunity to speak with you to ensure that everything is taken care of as promised.We appreciate your patience and the chance to make this right.
4.0分
其他
The breakfast was very good. Alternate entrances should be monitored for trash and debris removal.
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酒店回复: Keith, thank you for staying with us at Hyatt House Philadelphia Plymouth Meeting. The team is pleased you enjoyed the breakfast offerings. Your feedback about the areas around alternate entrances is appreciated and will be kept in mind as we work to uphold our standards throughout the property. We're looking forward to welcoming you again soon.
4.0分
其他
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Awesome place.
Beautifully clean hotel outside Philadelphia. Front desk employee was smiling and very helpful. Morning breakfast buffet with hot an cold items was certainly a plus. Room was very spacious and super clean and comfortable. Hotel was a little hard to find on the street it was on. Pool very well taken care of. My only issue was they were switching out in room couches that still looked relatively new, and they asked to do it while I was still in the room. Overall, great stay.
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酒店回复: Chris, it’s wonderful to hear you enjoyed your stay at Hyatt House Philadelphia Plymouth Meeting. The team is glad you appreciated the comfortable accommodations, breakfast selection, and the effort colleagues put forth at the front desk. Your feedback regarding the timing of furniture updates is appreciated, and the property strives to make such processes as convenient as possible for guests. The team looks forward to welcoming you back soon.
5.0分
家庭亲子
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We love the two bedroom two bath set-up. Grandma gets her own space and the youngsters have the fold out couch. The pool is quite perfect, free breakfast eased us into our day. Many nice places to eat are nearby. We traveled a bit north to Doylestown for fun at a family farm, and detoured on our way back to a beautiful free playground that the kids loved (even the one year old). Every employee we had contact with was friendly and helpful. The journey ended with a trip to the Philadelphia Zoo after check out. We were never in the car longer than 40 minutes each stretch and used our hotel as the hub so “baby “ would never reach her one hour limit in a car seat. I am sure we will be back!
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酒店回复: Jessica, it’s wonderful to hear you had such a fantastic stay at Hyatt House Philadelphia Plymouth Meeting. The team is delighted the suite layout worked well for your family and that everyone found their own comfort and enjoyment, from the pool to the breakfast. It sounds like you made the most of the location and nearby attractions. We're looking forward to welcoming you and your family back for more memorable adventures!
3.0分
其他
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For a day and a half I had to put up with sounds of renovations from 8am to 6pm. The first night I called to complain. The front office never responded. Finally I went to 5he front desk to complain. I was told that renovation had to done. I agreed but stated that my room did not have to be under a room being renovated. I then said I would expect a refund. The front desk quickly found me a new room.
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酒店回复: christine, thank you for sharing your feedback. Renovation work can be an inconvenience, and team members are always looking for ways to improve guest comfort. It's good to know a room change worked out for the remainder of your stay. If you have any additional concerns, the property would be happy to discuss them further.
2.0分
家庭亲子
Close to Legoland ,BUT food on the areas around pool , needed to move our room ( air conditioning issues ) , noisy from floor above all night !!
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酒店回复: Karen, thank you for sharing your thoughts. The convenient location seems to have suited your plans. The feedback regarding room comfort and overall environment has been noted, and input like yours helps the team review guest experiences closely.
5.0分
其他
An excellent Hotel in a nice area. Ideal parking and facilities.
Well kept.
Pool excellent.
Staff very friendly.
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酒店回复: Brian, it’s wonderful to hear you had such a great experience at Hyatt House Philadelphia Plymouth Meeting. The team is glad you enjoyed the inviting surroundings and convenient amenities. We appreciate your kind words and hope to welcome you back soon.
3.0分
家庭亲子
Great size rooms. Clean. Easy parking. They are in middle of renovating rooms so there are signs of wear and tear in the rooms....doors not closing and such.
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酒店回复: Jamal, thank you for sharing feedback about your recent experience. The team appreciates your positive comments regarding the spacious accommodations, cleanliness, and convenient parking. Your observations about the ongoing improvements are valued, and efforts are being made to enhance guest comfort.
Room/ suite was spacious. Staff very helpful and courteous.. cool water available going out and coming back inside.
Put in incorrect date. I realized it after I hit the accept
I called to see if I could change it, and they said No because it was non refundable.
So NO I did not stay there.
Customer service was horrible. The hotel was under construction and a lot of it was not cleaned. It was dirty. I was told I would get a refund by the general manager and he told me to have you reach out to him. His name is Rob and his number is 610 313-9990.
The breakfast was very good. Alternate entrances should be monitored for trash and debris removal.
Awesome place.
Beautifully clean hotel outside Philadelphia. Front desk employee was smiling and very helpful. Morning breakfast buffet with hot an cold items was certainly a plus. Room was very spacious and super clean and comfortable. Hotel was a little hard to find on the street it was on. Pool very well taken care of. My only issue was they were switching out in room couches that still looked relatively new, and they asked to do it while I was still in the room. Overall, great stay.
We love the two bedroom two bath set-up. Grandma gets her own space and the youngsters have the fold out couch. The pool is quite perfect, free breakfast eased us into our day. Many nice places to eat are nearby. We traveled a bit north to Doylestown for fun at a family farm, and detoured on our way back to a beautiful free playground that the kids loved (even the one year old). Every employee we had contact with was friendly and helpful. The journey ended with a trip to the Philadelphia Zoo after check out. We were never in the car longer than 40 minutes each stretch and used our hotel as the hub so “baby “ would never reach her one hour limit in a car seat. I am sure we will be back!
For a day and a half I had to put up with sounds of renovations from 8am to 6pm. The first night I called to complain. The front office never responded. Finally I went to 5he front desk to complain. I was told that renovation had to done. I agreed but stated that my room did not have to be under a room being renovated. I then said I would expect a refund. The front desk quickly found me a new room.
Close to Legoland ,BUT food on the areas around pool , needed to move our room ( air conditioning issues ) , noisy from floor above all night !!
An excellent Hotel in a nice area. Ideal parking and facilities.
Well kept.
Pool excellent.
Staff very friendly.
Great size rooms. Clean. Easy parking. They are in middle of renovating rooms so there are signs of wear and tear in the rooms....doors not closing and such.