The room was clean. The lady at the front desk allowed us to eat our lunch in the breakfast area before checking in that day. We were loading the contents of a storage unit across the street into a moving van and needed a place to eat some leftovers. She was so kind to let us eat in comfort. My elderly dad needed some nail clippers and she provided a pair. The breakfast was good. They allowed us to fill our cooler for the long trip that day.
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酒店回复: Thank you so much for sharing this thoughtful review! We're delighted to hear that our front desk team was able to make your stay a little easier and more comfortable during a busy moving day. It’s wonderful to know you enjoyed the clean room, helpful amenities, and breakfast as well. We truly appreciate your kind words and hope to welcome you and your family back again soon.
5.0分
其他
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The people at the registration desk weren’t very friendly, but they did their work. Everything else was fine. Glad we stayed here and didn’t drive to one in Alton.
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you enjoyed your stay and that everything else went well. We’re sorry to learn that your experience at the registration desk wasn’t as warm as it should have been — we’ll address this with our team to ensure friendlier service in the future. We appreciate you choosing us over Alton and hope to welcome you back soon!
3.0分
其他
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I wanted to give this hotel a better review because the staff were very friendly and pleasant. However I could not overlook some concerns I had. I was placed in a room that was a designated room for people who had pets. The woman at the desk asked if I had a pet and I said no. She informed me my room was a designated pet room and unfortunately she couldnt move me. The odor of the room was unpleasant. I went and bought airfreshner but still the room stunk. I could hear conversations as well as snoring in the room next to mine. There is not much to chose from in Jerseyville IL but next time I will drive the extra 15 min and pay 20.00 more in Alton for a better place. The chair in my room was old and worn out. The heater made an unusual whirring sound which was annoying. The only real good I can say is that the staff were pleasant. The hotel needs some updating desperately. If you are going to stay here make sure you tell them you dont want a room pets have stayed in unless of course you have a pet.
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酒店回复: Thank you for your feedback. We're truly sorry to hear that your stay didn’t meet expectations, especially regarding the room assignment and overall condition. We appreciate your kind words about our staff — they work hard to provide a welcoming experience. Your concerns have been noted and shared with management as we continue working on updates and improvements. We hope you'll consider giving us another chance in the future.
1.0分
情侣出游
I canceled my stay. Mattresses were definitely old and wore out. Curtains had holes all over it. Plus the price was high.
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酒店回复: We're sorry to hear that you canceled your stay and appreciate your honest feedback. We're currently addressing the issues with the mattresses and curtains to improve our guest experience. We also regularly review our pricing to ensure it reflects the quality we strive to provide.
3.0分
其他
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I was glad to hear that they was fixing the hotel up but we had a single queen room with only 2 bath towels and when we asked the front desk for an extra towel we was told that policy was only 2 towels per bed so if you are a woman staying with you significant other you mite want to bring your own towels for your hair
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酒店回复: Thank you for your feedback, we are sorry for any inconvenience. We hope to see you again.
4.0分
其他
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Decent for the price
For the price this was a decent stay. All the staff were friendly and professional. Joe was especially helpful. The room could use some updating. The bed was comfortable. Conversations in the next room could be heard walls kind of thin bit overall no loud experiences.
酒店回复: Thank you for your feedback, we hope to see you again.
1.0分
其他
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I hate being negative but this stay was not great. The room was dingy and reeked of cigarettes even though it was a non smoking room. Breakfast was picked over to the point we didn’t want to eat it and an older front desk woman seemed kin
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酒店回复: Thank you for your feedback, I am truly sorry you ran into these problems. Please feel free to give us a call to resolve these issues.
4.0分
家庭亲子
Older property that obvious effort being made to keep it as good as can be!
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酒店回复: Thank you for your feedback! We’re glad to hear that you noticed the efforts being made to maintain the property. We’re always working to improve and appreciate your understanding and support.
3.0分
其他
The staff was great
The only problem was we had to transfer rooms because water was coming through the bathroom floor
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酒店回复: Thank you for your feedback, again we are sorry for the inconvenience of moving rooms as we didn't know their was a water leak until you checked into the room.
5.0分
其他
Staff was very friendly and room was clean.
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酒店回复: Thank you for your kind words! We’re so glad you enjoyed your stay and appreciated our friendly staff and clean rooms. We hope to welcome you back again soon!
The room was clean. The lady at the front desk allowed us to eat our lunch in the breakfast area before checking in that day. We were loading the contents of a storage unit across the street into a moving van and needed a place to eat some leftovers. She was so kind to let us eat in comfort. My elderly dad needed some nail clippers and she provided a pair. The breakfast was good. They allowed us to fill our cooler for the long trip that day.
The people at the registration desk weren’t very friendly, but they did their work. Everything else was fine. Glad we stayed here and didn’t drive to one in Alton.
I wanted to give this hotel a better review because the staff were very friendly and pleasant. However I could not overlook some concerns I had. I was placed in a room that was a designated room for people who had pets. The woman at the desk asked if I had a pet and I said no. She informed me my room was a designated pet room and unfortunately she couldnt move me. The odor of the room was unpleasant. I went and bought airfreshner but still the room stunk. I could hear conversations as well as snoring in the room next to mine. There is not much to chose from in Jerseyville IL but next time I will drive the extra 15 min and pay 20.00 more in Alton for a better place. The chair in my room was old and worn out. The heater made an unusual whirring sound which was annoying. The only real good I can say is that the staff were pleasant. The hotel needs some updating desperately. If you are going to stay here make sure you tell them you dont want a room pets have stayed in unless of course you have a pet.
I canceled my stay. Mattresses were definitely old and wore out. Curtains had holes all over it. Plus the price was high.
I was glad to hear that they was fixing the hotel up but we had a single queen room with only 2 bath towels and when we asked the front desk for an extra towel we was told that policy was only 2 towels per bed so if you are a woman staying with you significant other you mite want to bring your own towels for your hair
Decent for the price
For the price this was a decent stay. All the staff were friendly and professional. Joe was especially helpful. The room could use some updating. The bed was comfortable. Conversations in the next room could be heard walls kind of thin bit overall no loud experiences.
I hate being negative but this stay was not great. The room was dingy and reeked of cigarettes even though it was a non smoking room. Breakfast was picked over to the point we didn’t want to eat it and an older front desk woman seemed kin
Older property that obvious effort being made to keep it as good as can be!
The staff was great
The only problem was we had to transfer rooms because water was coming through the bathroom floor
Staff was very friendly and room was clean.