酒店回复: Dear Kristi,I'm truly sorry for the experience you had during your visit. The presence of mold is absolutely unacceptable, and I completely understand how unsettling and unpleasant that must have been. I’m especially sorry to hear it affected your health and comfort.Please know we take this seriously, and we’ve addressed the issue directly with our housekeeping and maintenance teams. We’re also in the middle of property-wide renovations, including improvements to our ventilation and bathroom areas, to prevent situations like this in the future.Your feedback is invaluable, and we hope you’ll consider giving us another chance once these updates are complete.Warm regards,KenGuest Relations MemberSuper 8 by Wyndham Douglas
2.0分
其他
原文
翻译提供方：Google
噪音大得可怕，地板吱吱作响，浴室刷了两种颜色的蓝色油漆。浴室看起来还没装修好。
破败不堪，大堂狭小杂乱。
员工看起来也很破败。
作为温德姆旗下的酒店，它看起来绝对不像那样！！
展开
酒店回复: We are sorry you stay was not satisfactory for you, we hope you give us another chance to make up for it.
2.0分
其他
原文
翻译提供方：Google
房间还可以，但酒店整体感觉有点糟糕。早餐也很糟糕。
就是这样。怀俄明州道格拉斯的一家廉价酒店。
4.0分
其他
展开
TV didn't turn on at first. Had to call the attendant.
TV was unplugged and cable unplugged.
Had to use 2 remotes to use it.
One to turn it on and one to control the TV.
展开
酒店回复: Dear Gary, Thank you for letting us know—and I’m sorry about the TV hiccup and the two-remote hassle. We’ve reconnected and tested that setup, and we’re standardizing remotes and doing pre-arrival device checks as part of our ongoing renovations so this doesn’t recur. If anything’s ever off, the front desk can fix it immediately or move you to a room that’s fully dialed in—we’d love to welcome you back for a smoother stay.Warm regards, HannahGuest Relations MemberSuper 8 by Wyndham Douglas
5.0分
情侣出游
展开
The gal at the desk was very helpful when we needed to change our reservation! Floor in our room wasn't vacuumed, the rest of the room was for the most part clean. There was some repair done in our room that wasn't very well done and more repairs and a lamp that needed replaced. There were very few options offered for breakfast. It was quiet, shower water was definitely warm enoughand again, the lady at the front desk was professional, polite, friendly and helpful!
展开
酒店回复: Dear Kathryn, Thank you for the 10/10 and for recognizing our front desk team for the seamless reservation change. I’m sorry about the floor not being fully vacuumed, the imperfect repairs, and the lamp that needed replacement, as well as the limited breakfast variety—those misses are on us. We’ve flagged that room for a reclean and scheduled maintenance, and our ongoing renovations are refreshing finishes and lighting throughout. On your next visit, please let the front desk know any preference—we can place you in a refreshed room and address anything on the spot. Warm regards, HannahGuest Relations MemberSuper 8 by Wyndham Douglas
1.0分
家庭亲子
展开
One of the dirtiest motels I've ever stayed in. Floors felt like I was going to fall through. The carpets were stained. Mold in the bathroom. Horrible smell throughout.
展开
酒店回复: Dear Amanda,I’m truly sorry for the experience you described—stained carpets, a strong odor, bathroom mold, and floors that felt unstable are unacceptable and far from our standards. We’ve pulled that room from service immediately: engineering is inspecting the subfloor, we’re replacing the carpet/pad and any damaged flooring, and a licensed remediation partner is treating the bathroom for mold and rechecking ventilation; we’re also performing full odor-removal and deep-cleaning before it returns to inventory. Property-wide, we’re accelerating our renovation schedule to replace carpeting and refresh baths so this doesn’t happen again. If you’ll consider giving us another chance, please contact the front desk or ask for the manager on duty—we’ll pre-assign a fully inspected room and assist with any billing questions (noting that third-party sites have their own policies).Warm regards,KenGuest Relations MemberSuper 8 by Wyndham Douglas
2.0分
家庭亲子
展开
The smell of the entire hotel and our room was pretty disgusting. My room was covered in stains everywhere, including a questionable brown stain on the shower curtain. There were bugs in the bathroom. No soap in the bathroom. I had a hard time sleeping because I was worried about the cleanliness of the bedding. Overall I felt very gross and I couldn't wait to leave.
展开
酒店回复: Dear Kathleen,I’m truly sorry for the distressing experience you described—noticeable odors, stained items (including the shower curtain), missing soap, and seeing bugs are unacceptable and far from our standards. We’ve taken your report seriously: the room has been pulled from service for a full deep clean and odor treatment, the curtain and any stained linens are being replaced, and our licensed pest-control partner is inspecting and treating the area. We’re also retraining housekeeping with a two-step supervisor check to ensure bathrooms are fully stocked and spotless before every arrival. As renovations continue, we’re upgrading soft goods, flooring, and bath fixtures to prevent issues like these from recurring. If you’d consider returning, please contact the front desk or ask for the manager on duty—we’ll arrange an inspected room, move you immediately if anything isn’t right, and assist with any concerns (billing changes via third-party sites may follow their policies).Warm regards,CraigGuest Relations MemberSuper 8 by Wyndham Douglas
2.0分
其他
The property is old and smells old. The room seem to find at first glance, but the bathroom floor had trash on it and the bathtub had hair in it.
展开
酒店回复: Dear Debra,I’m so sorry for the experience you had—an aged odor, debris on the bathroom floor, and hair in the tub are unacceptable and far from our standards. We’ve flagged this with housekeeping for immediate retraining and added a supervisor re-inspection step; maintenance is also treating rooms with enhanced odor-removal and ventilation as part of our ongoing renovations, alongside replacing older finishes and fixtures. If anything ever isn’t right during a stay, please contact the front desk—we’ll promptly re-clean, move you to a different room, or address the issue on the spot. We’d be grateful for another chance to provide the fresh, comfortable visit you expected.Warm regards,HannahGuest Relations MemberSuper 8 by Wyndham Douglas
3.0分
其他
展开
shopworn property in need of a redo
Not worth $100. Dirty hall carpet, shopworn room, tiny breakfast area (2 tables). Service was fine. I don't recommend this hotel.
展开
酒店回复: Dear Ken,I’m sorry to hear our property felt worn and that the hall carpet and room condition didn’t meet your expectations. We’re actively renovating public areas—including fresh carpeting and expanding our breakfast room—to ensure a more inviting atmosphere. I’m glad our team provided friendly service, and we’ll continue to reinforce cleanliness standards across the entire property. If you’d consider giving us another chance, please reach out to the front desk so we can personally ensure your stay reflects the improvements underway.Warm regards,BrittanyGuest Relations MemberSuper 8 by Wyndham Douglas
1.0分
情侣出游
展开
This property was very run down. The carpets in the hall and stairway hadnt seen a vacuum in 3 months. The carpet in the room had stains. The bed and towels were very clean. But the room was dusty. I would not recomend this property to anyone.
展开
酒店回复: Thank you for taking the time to share your feedback. W are sorry to hear that your stay did not meet expectations. We take cleanliness very seriously and always strive to maintain our property to the highest standards. Our housekeeping team consistently vacuums all areas, and we'll be investigating this specific situation to ensure it was not an isolated issue.We are glad to hear that the bed and towels were clean, and we appreciate your kind words about them. Your feedback is important, and we are committed to improving the experience. We hope to have the chance to welcome you back and provide a much more enjoyable stay.Thank you and enjoy your day.
我们一进房间，就闻到一股霉味。我去浴室检查了一下，淋浴房上方的墙上有霉点。他们让我们换了另一个房间，结果那个房间更糟糕。我们不得不退房，我才在房间里待了几分钟就感觉不舒服了。
噪音大得可怕，地板吱吱作响，浴室刷了两种颜色的蓝色油漆。浴室看起来还没装修好。
破败不堪，大堂狭小杂乱。
员工看起来也很破败。
作为温德姆旗下的酒店，它看起来绝对不像那样！！
房间还可以，但酒店整体感觉有点糟糕。早餐也很糟糕。
就是这样。怀俄明州道格拉斯的一家廉价酒店。
TV didn't turn on at first. Had to call the attendant.
TV was unplugged and cable unplugged.
Had to use 2 remotes to use it.
One to turn it on and one to control the TV.
The gal at the desk was very helpful when we needed to change our reservation! Floor in our room wasn't vacuumed, the rest of the room was for the most part clean. There was some repair done in our room that wasn't very well done and more repairs and a lamp that needed replaced. There were very few options offered for breakfast. It was quiet, shower water was definitely warm enoughand again, the lady at the front desk was professional, polite, friendly and helpful!
One of the dirtiest motels I've ever stayed in. Floors felt like I was going to fall through. The carpets were stained. Mold in the bathroom. Horrible smell throughout.
The smell of the entire hotel and our room was pretty disgusting. My room was covered in stains everywhere, including a questionable brown stain on the shower curtain. There were bugs in the bathroom. No soap in the bathroom. I had a hard time sleeping because I was worried about the cleanliness of the bedding. Overall I felt very gross and I couldn't wait to leave.
The property is old and smells old. The room seem to find at first glance, but the bathroom floor had trash on it and the bathtub had hair in it.
shopworn property in need of a redo
Not worth $100. Dirty hall carpet, shopworn room, tiny breakfast area (2 tables). Service was fine. I don't recommend this hotel.
This property was very run down. The carpets in the hall and stairway hadnt seen a vacuum in 3 months. The carpet in the room had stains. The bed and towels were very clean. But the room was dusty. I would not recomend this property to anyone.