酒店回复: Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - TROY IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for all the inconvenience you had during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
酒店回复: Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - TROY IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for all the inconvenience you had during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
5.0分
其他
原文
翻译提供方：Google
非常好的服务，非常友好的员工
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酒店回复: Querido Invitado Valorado,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn St Louis - Troy, IL. Apreciamos que comparta sus comentarios. Es maravilloso saber que tuvo una experiencia positiva con nuestro servicio y que nuestro personal fue amable. Nos esforzamos constantemente por crear un ambiente positivo para todos nuestros huéspedes y sus comentarios son muy alentadores.Estaremos encantados de darle la bienvenida nuevamente a Red Roof en el futuro. Sería un placer demostrarle los avances positivos que hemos logrado para mejorar su experiencia con nosotros.Atentamente,JMGestión del techo rojo Especialista en RediResponse
4.0分
其他
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翻译提供方：Google
工作人员很友好，平易近人。
5.0分
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翻译提供方：Google
各方面都很优秀。早餐非常好
3.0分
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翻译提供方：Google
不错的酒店，作为探索这座城市的基地
4.0分
其他
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翻译提供方：Google
可以改进
5.0分
其他
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Great place to stay. Very clean and the staff was outstanding. I live 5 hours away and half way home Victor called me to tell me I left my suit hanging behind the door. He offered to send it to me and it arrived in perfect shape. Very grateful for Victor going above and beyond to help me. Highly recommend.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn St Louis - Troy, IL. It’s wonderful to know you found our facilities clean and the staff outstanding. We're especially pleased that our staff Victor was able to assist you with your forgotten suit.We aim to provide exceptional service, and your feedback confirms we are on the right track. Thank you for choosing Red Roof. We hope to welcome you back soon for another great experience.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
其他
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This place met all my expectations and it was very quiet here for the four days I was here The staff were helpful and friendly. My room was cleaned everyday with fresh towels, bed made up, trash taken out, etc. The continental breakfast was two different cereals Frosted Flakes and Bran Flakes with milk, bananas, yogurt- peach or strawberry,hostess cupcakes, twinkies, honey buns, toast, bagels, apple and orange juice. Cracker Barrell and Taco Bell were in walking distance as well as gas stations. I would definitely stay here again.
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酒店回复: Dear Appreciated Guest,Thank you for sharing your experience with Red Roof Inn St Louis - Troy, IL. It's wonderful to hear that our hotel met all your expectations and that you enjoyed the peaceful atmosphere during your four-day stay. We're delighted that the helpfulness and friendliness of our staff contributed positively to your experience, as well as the continental breakfast and nearby dining.Positive feedback from our guests is always an encouragement to all our Red Roof staff to continue delivering the best possible experience for our guests. Thank you for choosing Red Roof. We look forward to your next visit.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
不推荐。性价比高，但所有服务都很低廉。只有一个枕头，一条毛巾，没有手巾，早餐不值，没有电梯，地板很软。如果不是因为入住时间太晚，我可能会选择其他地方。
我们房间一开门就弥漫着尿骚味。淋浴间底部没有防滑条，我滑倒了，差点摔倒。我的背扭伤得很厉害，之后几乎走不了路。早餐太少了，我们退房后不得不去麦当劳。我再也不会住在这里，也不会向任何人推荐这家酒店。
我绝对不会再住红屋顶旅馆了。我本来想再试一次，但房间打扫得不太彻底，到处都是厚厚的灰尘，床上还沾着某种我甚至不愿去想的污渍。我的未婚妻几乎整晚都在打喷嚏，根本睡不着。不过，那也只是一晚，而且会是最后一晚了。早餐好像放了一个星期了，他们还在努力给客人提供。不过，员工非常友好，这大概是这家旅馆最大的优点了。
非常好的服务，非常友好的员工
工作人员很友好，平易近人。
各方面都很优秀。早餐非常好
不错的酒店，作为探索这座城市的基地
可以改进
Great place to stay. Very clean and the staff was outstanding. I live 5 hours away and half way home Victor called me to tell me I left my suit hanging behind the door. He offered to send it to me and it arrived in perfect shape. Very grateful for Victor going above and beyond to help me. Highly recommend.
This place met all my expectations and it was very quiet here for the four days I was here The staff were helpful and friendly. My room was cleaned everyday with fresh towels, bed made up, trash taken out, etc. The continental breakfast was two different cereals Frosted Flakes and Bran Flakes with milk, bananas, yogurt- peach or strawberry,hostess cupcakes, twinkies, honey buns, toast, bagels, apple and orange juice. Cracker Barrell and Taco Bell were in walking distance as well as gas stations. I would definitely stay here again.