酒店回复: Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - TROY IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for all the inconvenience you had during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
酒店回复: Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - TROY IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for all the inconvenience you had during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
5.0分
其他
原文
翻译提供方：Google
非常好的服务，非常友好的员工
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酒店回复: Querido Invitado Valorado,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn St Louis - Troy, IL. Apreciamos que comparta sus comentarios. Es maravilloso saber que tuvo una experiencia positiva con nuestro servicio y que nuestro personal fue amable. Nos esforzamos constantemente por crear un ambiente positivo para todos nuestros huéspedes y sus comentarios son muy alentadores.Estaremos encantados de darle la bienvenida nuevamente a Red Roof en el futuro. Sería un placer demostrarle los avances positivos que hemos logrado para mejorar su experiencia con nosotros.Atentamente,JMGestión del techo rojo Especialista en RediResponse
4.0分
其他
原文
翻译提供方：Google
工作人员很友好，平易近人。
5.0分
其他
原文
翻译提供方：Google
各方面都很优秀。早餐非常好
3.0分
其他
原文
翻译提供方：Google
不错的酒店，作为探索这座城市的基地
4.0分
其他
原文
翻译提供方：Google
可以改进
5.0分
家庭亲子
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We were going to a wedding and reception and booked a room to use to change clothes and have a place for everyone in our group to meet. The check in was super-fast and the room was clean.
My granddaughter ended up leaving her tablet in the room. When I called to ask if it was found the staff said no but went and checked the room. They found her tablet and held it for us at the front desk.
I can't believe how wonderful Red Roof in was for the price. 10 out of 10 recommend.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Louis - Troy, IL. We are thrilled to learn that our hotel met your needs for the wedding event, providing a convenient space for your group. We strive to offer great value and excellent service to all our guests.Your positive feedback is truly appreciated and serves as encouragement for our team to continue providing excellent service. We look forward to welcoming you back on your next visit to Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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We had handicap accessible room, there was no counter space. We used the iron board for counter. There was someone who had their truck on jacks in the back, looked they were working on truck in parking lot.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Troy, IL. I'm very sorry to hear about the lack of counter space in your handicap accessible room and the inconvenience it caused. I also regret that you witnessed someone working on their truck in our parking lot. We strive to provide comfortable and convenient accommodations for all our guests, and I apologize that we fell short during your stayAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
不推荐。性价比高，但所有服务都很低廉。只有一个枕头，一条毛巾，没有手巾，早餐不值，没有电梯，地板很软。如果不是因为入住时间太晚，我可能会选择其他地方。
我们房间一开门就弥漫着尿骚味。淋浴间底部没有防滑条，我滑倒了，差点摔倒。我的背扭伤得很厉害，之后几乎走不了路。早餐太少了，我们退房后不得不去麦当劳。我再也不会住在这里，也不会向任何人推荐这家酒店。
我绝对不会再住红屋顶旅馆了。我本来想再试一次，但房间打扫得不太彻底，到处都是厚厚的灰尘，床上还沾着某种我甚至不愿去想的污渍。我的未婚妻几乎整晚都在打喷嚏，根本睡不着。不过，那也只是一晚，而且会是最后一晚了。早餐好像放了一个星期了，他们还在努力给客人提供。不过，员工非常友好，这大概是这家旅馆最大的优点了。
非常好的服务，非常友好的员工
工作人员很友好，平易近人。
各方面都很优秀。早餐非常好
不错的酒店，作为探索这座城市的基地
可以改进
We were going to a wedding and reception and booked a room to use to change clothes and have a place for everyone in our group to meet. The check in was super-fast and the room was clean.
My granddaughter ended up leaving her tablet in the room. When I called to ask if it was found the staff said no but went and checked the room. They found her tablet and held it for us at the front desk.
I can't believe how wonderful Red Roof in was for the price. 10 out of 10 recommend.
We had handicap accessible room, there was no counter space. We used the iron board for counter. There was someone who had their truck on jacks in the back, looked they were working on truck in parking lot.