酒店回复: Dear Valued Customer,Thank you very much for sharing your positive feedback with us.We are delighted to know that you enjoyed our service and found the facilities, including the swimming pool and gym, to be well equipped. We also appreciate your understanding of our location, which many guests value for its comfort and convenience away from the busy city center.Thank you once again for choosing Mövenpick Living West Hanoi. We look forward to welcoming you back in the future.Warm regards,Hotel ManagementMövenpick Living West Hanoi
酒店回复: Dear Valued Guest,Thank you for choosing Mövenpick Living West Hanoi and for sharing such warm feedback. I’m delighted to hear that you enjoyed our spacious rooms, thoughtful amenities, and the attentive service from our team. It’s wonderful to know that our Heartists made you feel welcomed from the moment you arrived.We do hope that on your next visit you’ll have the chance to enjoy our breakfast, as it is one of the highlights of the stay with a variety of fresh and healthy selections.We truly appreciate your kind words and look forward to welcoming you back for another memorable experience.Warm regards,Frank Le (Mr.)Guest Experience ManagerMövenpick Living West Hanoi
5.0分
高级双床间
商务出差
整体偏贵,一份炒饭要100块钱了,不过确实好吃。
泳池一般般,健身房还可以。
服务:很好
卫生:很好
设施:也还行
酒店较新,性价比不是很高了就是
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酒店回复: Dear Valued Customer,Thank you very much for choosing Mövenpick Living West Hanoi and for rating your stay so highly in terms of cleanliness, facilities, surroundings and service.We are delighted to hear that you found the hotel new and well maintained, and that you enjoyed the food, service and overall comfort during your time with us. At the same time, we are sorry to learn that you felt the pricing, particularly for the fried rice, was on the higher side and that the swimming pool did not fully meet your expectations. Your comments are very valuable to us; we have shared them with our Culinary and Recreation teams to review our pricing, value perception and facilities, as well as future promotions.We truly appreciate your detailed feedback and hope we will have the opportunity to welcome you back, so we can provide an experience that feels even more worthwhile on your next visit.Warm regards,Hotel ManagementMövenpick Living West Hanoi
5.0分
豪华双床房
商务出差
原文
翻译由AI提供
酒店服务和员工都非常好,热情友好。食物超级棒。会推荐给其他人入住这家酒店。
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酒店回复: 尊敬的顾客:
感谢您给予我们 10/10 的满分好评,以及您对我们团队和服务的赞赏。我们很高兴您喜欢我们的美食——您的推荐对我们意义重大。
我们期待再次为您在河内瑞享生活西酒店 (Mövenpick Living West Hanoi) 提供住宿。如果您下次入住有任何需要我们提前安排的事宜,请随时告知我们。
此致,
Frank Le (先生)
宾客体验经理
河内瑞享生活西酒店
酒店回复: 尊敬的 Evgeniia 女士:
感谢您选择瑞享西河内生活酒店 (Mövenpick Living West Hanoi) 作为您的家庭住宿,并与我们分享您贴心的反馈。
我们很高兴您觉得我们酒店干净整洁,并且享受了早餐和用餐体验。然而,对于您孩子的毛巾和浴袍未能及时送达,我们深感抱歉。对于由此造成的不便,我们深表歉意。您的反馈已与相关团队沟通,以便立即改进。
我们非常感谢您的理解,并希望有机会再次欢迎您和您的家人,享受更加顺畅愉快的住宿体验。
此致,
Frank Le 先生
宾客体验经理
瑞享西河内生活酒店
点评来源 Trip.com
5.0分
高级双床间
商务出差
原文
翻译由AI提供
房间很干净,洗浴用品也很齐全。洗发水的味道很好闻,床品也很柔软舒适♡
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酒店回复: 尊敬的宾客:
非常感谢您分享您在河内西瑞享生活酒店的入住体验。我们很高兴得知您对入住体验感到满意。我会将您的评价分享给我们的全体团队,以资鼓励。再次感谢您的支持和分享您的入住体验。河内西瑞享生活酒店团队期待您再次光临,祝您一切顺利。
此致,
Frank Le(先生)
宾客体验经理
河内西瑞享生活酒店
酒店回复: Dear Guest,Thank you for your outstanding review and for spotlighting our lobby restaurant team. We’re truly honored that our service made you feel “at home.” Your special recognition of Owen has been shared with him and the team—it’s a wonderful encouragement.We look forward to welcoming you back to Mövenpick Living West Hanoi. If you have any dining or room preferences next time, please let me know and we’ll arrange them with pleasure.Warm regards,Frank Le (Mr.)Guest Experience ManagerMövenpick Living West Hanoi
酒店回复: Dear Mr. Guiyu,Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Living West Hanoi. We deeply regret to hear that your experience did not meet your expectations, and we sincerely apologize for the aspects of your stay that were disappointing.We take your comments about the service at the front desk very seriously. It is always our goal to provide our guests with a warm and welcoming atmosphere, and I am sorry that we fell short in this instance. Please be assured that we will address this matter with the relevant team members to ensure that this does not happen again.Additionally, I regret to hear about your experience with the breakfast service and the mineral water quality. We strive to maintain high standards in all areas, and your feedback will be used to improve our offerings and service. Regarding the water pressure in the shower, I will certainly have our maintenance team inspect the issue to ensure that it is resolved for future guests.We do appreciate your positive comments about the convenience of our location, as well as the size of the room. Nevertheless, we understand that these elements were overshadowed by the challenges you encountered.I hope you will reconsider staying with us in the future, and we would welcome the opportunity to provide you with the exceptional experience that we strive to offer every guest.Warm regards,Tom Nguyen (Mr.)Hotel Management TeamMövenpick Living West Hanoi
非常不错的一家酒店,服务也很好,各种设施齐全,有游泳池和健身房。地理位置也还行,虽然不是在市中心里面。
整体来说环境还是很不错的,房间很大,需要的东西房间里面都提供了,有的需要付费的,酌情考虑。服务人员态度都很好,下车给你开门,进门也会有人服务。总之就是很好的体验,唯一遗憾的是没有时间去吃早餐🥲
整体偏贵,一份炒饭要100块钱了,不过确实好吃。
泳池一般般,健身房还可以。
服务:很好
卫生:很好
设施:也还行
酒店较新,性价比不是很高了就是
酒店服务和员工都非常好,热情友好。食物超级棒。会推荐给其他人入住这家酒店。
酒店很漂亮,也很干净,大部分员工都很友善(沟通上有些小问题——我们不得不提醒了三次才让他们送儿童毛巾和浴袍,但浴袍最终还是没送到)。酒店餐厅对越南来说价格偏高,但菜肴美味。早餐种类丰富。
房间很干净,洗浴用品也很齐全。洗发水的味道很好闻,床品也很柔软舒适♡
我住的是套房😊 虽然是套房,但并没有什么特别的服务。不过房间空间非常大。套房客人并不能使用行政酒廊!
除了房间有点小,其他都很好。价格合理,位置方便,服务质量也不错。短时间内第二次入住,还是很满意。
我主要是喜欢他们的服务。特别是一楼大堂那边的餐厅服务员的服务。他们非常和气,客气,为客人提供优质高效的服务。让我感觉酒店就是我的家。特别是有个年轻的男孩儿叫做OWEN,人非常好,又专业。
这是一次非常失望的入住 前台的女士服务态度极差 爱答不理的 但是小哥哥们非常好 很热情 女士们真的多说一句话都很费劲 早上10:30结束的早餐 9:00下去用餐 饮品都没有了 也不愿意添加 房间内的矿泉水真的很难喝 出行打车很方便 房间很大 但是淋浴水非常的小 洗澡很不舒服 再来河内 我是不愿意再次选择入住的酒店!