酒店回复: Dear Valued Guest,Thank you for choosing Mövenpick Living West Hanoi and for sharing such warm feedback. I’m delighted to hear that you enjoyed our spacious rooms, thoughtful amenities, and the attentive service from our team. It’s wonderful to know that our Heartists made you feel welcomed from the moment you arrived.We do hope that on your next visit you’ll have the chance to enjoy our breakfast, as it is one of the highlights of the stay with a variety of fresh and healthy selections.We truly appreciate your kind words and look forward to welcoming you back for another memorable experience.Warm regards,Frank Le (Mr.)Guest Experience ManagerMövenpick Living West Hanoi

酒店回复: Dear Valued Customer,Thank you very much for choosing Mövenpick Living West Hanoi and for rating your stay so highly in terms of cleanliness, facilities, surroundings and service.We are delighted to hear that you found the hotel new and well maintained, and that you enjoyed the food, service and overall comfort during your time with us. At the same time, we are sorry to learn that you felt the pricing, particularly for the fried rice, was on the higher side and that the swimming pool did not fully meet your expectations. Your comments are very valuable to us; we have shared them with our Culinary and Recreation teams to review our pricing, value perception and facilities, as well as future promotions.We truly appreciate your detailed feedback and hope we will have the opportunity to welcome you back, so we can provide an experience that feels even more worthwhile on your next visit.Warm regards,Hotel ManagementMövenpick Living West Hanoi

酒店回复: 尊敬的顾客： 感谢您给予我们 10/10 的满分好评，以及您对我们团队和服务的赞赏。我们很高兴您喜欢我们的美食——您的推荐对我们意义重大。 我们期待再次为您在河内瑞享生活西酒店 (Mövenpick Living West Hanoi) 提供住宿。如果您下次入住有任何需要我们提前安排的事宜，请随时告知我们。 此致， Frank Le (先生) 宾客体验经理 河内瑞享生活西酒店

酒店回复: 尊敬的 Evgeniia 女士： 感谢您选择瑞享西河内生活酒店 (Mövenpick Living West Hanoi) 作为您的家庭住宿，并与我们分享您贴心的反馈。 我们很高兴您觉得我们酒店干净整洁，并且享受了早餐和用餐体验。然而，对于您孩子的毛巾和浴袍未能及时送达，我们深感抱歉。对于由此造成的不便，我们深表歉意。您的反馈已与相关团队沟通，以便立即改进。 我们非常感谢您的理解，并希望有机会再次欢迎您和您的家人，享受更加顺畅愉快的住宿体验。 此致， Frank Le 先生 宾客体验经理 瑞享西河内生活酒店

酒店回复: 尊敬的宾客： 非常感谢您分享您在河内西瑞享生活酒店的入住体验。我们很高兴得知您对入住体验感到满意。我会将您的评价分享给我们的全体团队，以资鼓励。再次感谢您的支持和分享您的入住体验。河内西瑞享生活酒店团队期待您再次光临，祝您一切顺利。 此致， Frank Le（先生） 宾客体验经理 河内西瑞享生活酒店

酒店回复: 尊敬的뚜데이， 感谢您选择河内西瑞享生活酒店并分享您的反馈。我们很高兴得知您喜欢我们宽敞的套房。 感谢您对附加服务和休息室使用权的评价。我们酒店的套房预订注重提供更舒适的居住空间，而非专属的休息室特权。如果您在入住前未能明确告知，我们深感抱歉。您的反馈非常宝贵，将有助于我们改进宾客信息的清晰度。 我们希望未来能再次欢迎您入住，享受舒适的住宿体验。 此致， Frank Le（先生） 宾客体验经理 河内西瑞享生活酒店

酒店回复: 尊敬的 Duc Thang 先生， 感谢您抽出时间分享您的感受并给予我们如此精彩的评价。 我们非常高兴在如此短的时间内再次欢迎您入住——这对我们整个团队来说都是莫大的鼓励。很高兴得知您对酒店便利的地理位置、合理的价格和优质的服务仍然感到满意。我们也注意到您对房间大小的评价，如果您下次入住需要，我们随时准备帮助您选择更合适的房型。 我们期待在不久的将来再次欢迎您的到来。 此致， Frank Le 宾客体验经理 河内西瑞享生活酒店

酒店回复: Dear Guest,Thank you for your outstanding review and for spotlighting our lobby restaurant team. We’re truly honored that our service made you feel “at home.” Your special recognition of Owen has been shared with him and the team—it’s a wonderful encouragement.We look forward to welcoming you back to Mövenpick Living West Hanoi. If you have any dining or room preferences next time, please let me know and we’ll arrange them with pleasure.Warm regards,Frank Le (Mr.)Guest Experience ManagerMövenpick Living West Hanoi

酒店回复: Dear Mr. Guiyu,Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Living West Hanoi. We deeply regret to hear that your experience did not meet your expectations, and we sincerely apologize for the aspects of your stay that were disappointing.We take your comments about the service at the front desk very seriously. It is always our goal to provide our guests with a warm and welcoming atmosphere, and I am sorry that we fell short in this instance. Please be assured that we will address this matter with the relevant team members to ensure that this does not happen again.Additionally, I regret to hear about your experience with the breakfast service and the mineral water quality. We strive to maintain high standards in all areas, and your feedback will be used to improve our offerings and service. Regarding the water pressure in the shower, I will certainly have our maintenance team inspect the issue to ensure that it is resolved for future guests.We do appreciate your positive comments about the convenience of our location, as well as the size of the room. Nevertheless, we understand that these elements were overshadowed by the challenges you encountered.I hope you will reconsider staying with us in the future, and we would welcome the opportunity to provide you with the exceptional experience that we strive to offer every guest.Warm regards,Tom Nguyen (Mr.)Hotel Management TeamMövenpick Living West Hanoi

酒店回复: 尊敬的宾客： 感谢您分享如此详尽的入住反馈。得知您对我们的服务和早餐环境感到不满意，我深感抱歉。您对员工态度、培训和早餐清洁度的评价令人担忧，这完全不符合我们力求提供的服务。 请放心，我已经将您的反馈告知了我们的餐厅和培训团队。我们将立即对员工进行再培训，以改善员工行为和服务态度，并强化我们的标准，确保营造更加热情友好的专业氛围。客房服务和餐饮部也将重新审视相关流程，以保持清洁卫生，避免用餐期间造成干扰。 您的体验并非我们期望的，我对此深表歉意。我们非常重视您的意见，并将根据这些意见进行改进。希望我们能再次欢迎您，并为您提供西河内瑞享生活酒店 (Mövenpick Living West Hanoi) 一贯秉承的真诚舒适的服务。 此致， Frank Le（先生） 宾客体验经理 西河内瑞享生活酒店 (Mövenpick Living West Hanoi)