酒店回复: Dear Lisy,Thank you for sharing your experience. We're sorry that things were not as expected. Rest assured, your cleanliness concerns have been shared with housekeeping, and our regularly scheduled pest control specialist will come out and investigate. We will discuss your experience internally so we can improve our service and offerings. In the future, we hope for another chance to impress you.
3.0分
商务出差
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The staff were very nice but the place feels gross. Dirty walls. Cigarette-burned comforter. A coat of paint would do wonders to this place. Water pressure was good.
3.0分
情侣出游
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The room was new and up to date. But the cleanliness of the room was very lacking. The bed spread and blanket looked to have many spill or liquid spots on them, it was very dusty and the floor way dirty. The area outside of the room was cluttered with boxes, vaccums and a grill.
1.0分
其他
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This place was absolutely horrible. I’m very sorry I made this reservation. I am requesting a refund at this point and they told me they would get back with me in 24 to 78 hours. You should absolutely take this motel off of *******, it’s a horrible place and I could not spend the night there it looked dangerous, dirty, the room reeked of cigarette smoke. Very unhappy with this reservation.
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酒店回复: Dear Ariane,Please accept our apologies for any inconvenience regarding your recent stay. It's unfortunate that your visit fell short of your expectations. Rest assured, we will share your comments with our team to ensure we are providing a safe, clean, and relaxing experience going forward. If you have any lingering concerns, please consider reaching out to us offline at any time for further assistance. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
1.0分
其他
After check in we left immediately. Dirty, scary, homeless people in the corridors. Felt very unsafe.
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酒店回复: Dear Diana,We're disheartened to hear that this was your experience. Please know that your comfort and safety as our guest is paramount to us, and we always encourage reaching out to our front desk with any such concerns. While it's unfortunate we were unable to welcome you for a full stay, we hope to one day have the chance to improve your lasting impression.
1.0分
其他
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Stay on the backside
The people were very nice but it’s an old hotel that needs a lot and I mean a lot of TLC…no coffee pot, no iron/ board…beds and sheets/ covers were good…hard floors if you like em…I prefer carpet… they do have a bathroom exhaust fan! Those are disappearing for whatever sinister reason. A/C was typically loud…traffic=loud.
1.0分
商务出差
The room was filthy and there were dead bugs in the bath tub. Walls were even filthy!
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酒店回复: Dear Anita,Thank you for bringing these matters to our attention. We are sorry to hear about the condition of your room and the cleanliness issues you experienced. This is far from the standard we strive to provide, and understand how upsetting it must have been. Please know that we are addressing your concerns with our housekeeping team. Your feedback is important to us, and we take it seriously. It is our hope to welcome you back soon for a much better experience.
1.0分
其他
Very dirty rooms. Dust on the fridge. Inaccurate description online. Smelled like smoke. Unsafe area. Looks nothing like the pictures.
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酒店回复: Dear Melissa,Thank you for taking the time to share your thoughts, though we are distressed to hear of your concerns. This is never the impression that we want our guests to leave us with, so you can be confident that our housekeeping and maintenance teams will address any issues as soon as possible. The next time that you are in the area, we would appreciate another chance to exceed your expectations.
1.0分
其他
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When we got there we went to check in and they said they didn’t have our information..? Stood there for 20 mins until it finally came up.
The room was not cleaned. All the bedding was filthy, toilet had not been cleaned, mirrors and tv screen had fingerprints all over them, all the baseboard were caked with dirt, floors were filthy. We didn’t sleep well at all. The heat would not stay regulated. We were up multiple times turning it up or down. We don’t feel the lock on the door was safe enough. We smelled pot during the night and heard dogs barking and people snoring. All in all a terrible stay.
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酒店回复: Dear Anne,Thank you for taking the time to leave us your feedback. Please accept our apologies for any upkeep, cleanliness, or service concerns during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
1.0分
其他
Room was dirty and had what appeared to be needle container
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酒店回复: Dear Jesse,We're sorry to hear that you didn't have a good time with us. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into your concerns further and make any improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
冰箱很脏，一股难闻的香烟味让我过敏，胳膊上还被虫子咬了。我要求退款去别的地方，前台工作人员态度很差，但他们拒绝了，我还是不得不去别的地方……！！
The staff were very nice but the place feels gross. Dirty walls. Cigarette-burned comforter. A coat of paint would do wonders to this place. Water pressure was good.
The room was new and up to date. But the cleanliness of the room was very lacking. The bed spread and blanket looked to have many spill or liquid spots on them, it was very dusty and the floor way dirty. The area outside of the room was cluttered with boxes, vaccums and a grill.
This place was absolutely horrible. I’m very sorry I made this reservation. I am requesting a refund at this point and they told me they would get back with me in 24 to 78 hours. You should absolutely take this motel off of *******, it’s a horrible place and I could not spend the night there it looked dangerous, dirty, the room reeked of cigarette smoke. Very unhappy with this reservation.
After check in we left immediately. Dirty, scary, homeless people in the corridors. Felt very unsafe.
Stay on the backside
The people were very nice but it’s an old hotel that needs a lot and I mean a lot of TLC…no coffee pot, no iron/ board…beds and sheets/ covers were good…hard floors if you like em…I prefer carpet… they do have a bathroom exhaust fan! Those are disappearing for whatever sinister reason. A/C was typically loud…traffic=loud.
The room was filthy and there were dead bugs in the bath tub. Walls were even filthy!
Very dirty rooms. Dust on the fridge. Inaccurate description online. Smelled like smoke. Unsafe area. Looks nothing like the pictures.
When we got there we went to check in and they said they didn’t have our information..? Stood there for 20 mins until it finally came up.
The room was not cleaned. All the bedding was filthy, toilet had not been cleaned, mirrors and tv screen had fingerprints all over them, all the baseboard were caked with dirt, floors were filthy. We didn’t sleep well at all. The heat would not stay regulated. We were up multiple times turning it up or down. We don’t feel the lock on the door was safe enough. We smelled pot during the night and heard dogs barking and people snoring. All in all a terrible stay.
Room was dirty and had what appeared to be needle container