酒店回复: Dear Lisy,Thank you for sharing your experience. We're sorry that things were not as expected. Rest assured, your cleanliness concerns have been shared with housekeeping, and our regularly scheduled pest control specialist will come out and investigate. We will discuss your experience internally so we can improve our service and offerings. In the future, we hope for another chance to impress you.
4.0分
商务出差
The room was fair. A leftover towel in the bathroom. The Staff was nice. The place just needs a cosmetic makeover.
3.0分
其他
Room fairly clean and comfortable but not a lot of amenities. Had to go to the desk to ask for toilet paper. Easy checkout.
1.0分
朋友出游
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The room was very dirty and gross. There were dead bugs, stains all over the bedding, dust and dirt. The bathroom absolutely reeked and the toilet sprayed water everywhere.
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酒店回复: Please accept our apologies for any inconvenience regarding your stay. It's unfortunate that your visit fell short of your expectations. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of comfort and cleanliness going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
3.0分
商务出差
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The staff were very nice but the place feels gross. Dirty walls. Cigarette-burned comforter. A coat of paint would do wonders to this place. Water pressure was good.
3.0分
情侣出游
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The room was new and up to date. But the cleanliness of the room was very lacking. The bed spread and blanket looked to have many spill or liquid spots on them, it was very dusty and the floor way dirty. The area outside of the room was cluttered with boxes, vaccums and a grill.
1.0分
其他
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This place was absolutely horrible. I’m very sorry I made this reservation. I am requesting a refund at this point and they told me they would get back with me in 24 to 78 hours. You should absolutely take this motel off of *******, it’s a horrible place and I could not spend the night there it looked dangerous, dirty, the room reeked of cigarette smoke. Very unhappy with this reservation.
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酒店回复: Dear Ariane,Please accept our apologies for any inconvenience regarding your recent stay. It's unfortunate that your visit fell short of your expectations. Rest assured, we will share your comments with our team to ensure we are providing a safe, clean, and relaxing experience going forward. If you have any lingering concerns, please consider reaching out to us offline at any time for further assistance. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
1.0分
其他
After check in we left immediately. Dirty, scary, homeless people in the corridors. Felt very unsafe.
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酒店回复: Dear Diana,We're disheartened to hear that this was your experience. Please know that your comfort and safety as our guest is paramount to us, and we always encourage reaching out to our front desk with any such concerns. While it's unfortunate we were unable to welcome you for a full stay, we hope to one day have the chance to improve your lasting impression.
2.0分
其他
Bath door coming off hinges, room needs maintenance, no coffee pot
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酒店回复: Dear Ronald,Thank you for your feedback. We are sorry to hear about the issues you encountered, particularly with the bathroom door and room maintenance. That's certainly not the experience we want for our guests, and we have shared your comments with our team. We appreciate you bringing these matters to our attention and hope to welcome you back soon for a much better experience.
1.0分
其他
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Stay on the backside
The people were very nice but it’s an old hotel that needs a lot and I mean a lot of TLC…no coffee pot, no iron/ board…beds and sheets/ covers were good…hard floors if you like em…I prefer carpet… they do have a bathroom exhaust fan! Those are disappearing for whatever sinister reason. A/C was typically loud…traffic=loud.
冰箱很脏，一股难闻的香烟味让我过敏，胳膊上还被虫子咬了。我要求退款去别的地方，前台工作人员态度很差，但他们拒绝了，我还是不得不去别的地方……！！
The room was fair. A leftover towel in the bathroom. The Staff was nice. The place just needs a cosmetic makeover.
Room fairly clean and comfortable but not a lot of amenities. Had to go to the desk to ask for toilet paper. Easy checkout.
The room was very dirty and gross. There were dead bugs, stains all over the bedding, dust and dirt. The bathroom absolutely reeked and the toilet sprayed water everywhere.
The staff were very nice but the place feels gross. Dirty walls. Cigarette-burned comforter. A coat of paint would do wonders to this place. Water pressure was good.
The room was new and up to date. But the cleanliness of the room was very lacking. The bed spread and blanket looked to have many spill or liquid spots on them, it was very dusty and the floor way dirty. The area outside of the room was cluttered with boxes, vaccums and a grill.
This place was absolutely horrible. I’m very sorry I made this reservation. I am requesting a refund at this point and they told me they would get back with me in 24 to 78 hours. You should absolutely take this motel off of *******, it’s a horrible place and I could not spend the night there it looked dangerous, dirty, the room reeked of cigarette smoke. Very unhappy with this reservation.
After check in we left immediately. Dirty, scary, homeless people in the corridors. Felt very unsafe.
Bath door coming off hinges, room needs maintenance, no coffee pot
Stay on the backside
The people were very nice but it’s an old hotel that needs a lot and I mean a lot of TLC…no coffee pot, no iron/ board…beds and sheets/ covers were good…hard floors if you like em…I prefer carpet… they do have a bathroom exhaust fan! Those are disappearing for whatever sinister reason. A/C was typically loud…traffic=loud.