酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are very sorry to hear about your experience and regret that it did not meet your expectations. While certain policies may limit flexibility, we understand how disappointing this must have been for you. Please know your concerns are taken seriously as we continue working to improve our guest experience. We hope to welcome you back under better circumstances.Sincerely,Hotel Management
酒店回复: Dear Salah, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
床上有污渍，浴缸有污渍，灯光很暗，房间很难看。
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酒店回复: Dear Yvette, Thank you for sharing your feedback. We’re glad to hear that you found the bed properly made and the bathroom facilities in place. We also appreciate your comments about the lighting and overall ambiance of the room. While some guests enjoy a dimly lit atmosphere for relaxation, we understand preferences may vary and will consider this as we look to enhance room comfort. Your input is valuable to us, and we hope to welcome you back soon for an even more enjoyable stay.Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
他们没有给我我想要的东西。
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酒店回复: Dear Guest, We’re truly sorry to hear that your experience did not meet expectations and that you were dissatisfied with your stay. We understand how disappointing it can be when your experience falls short, and we sincerely apologize for any inconvenience caused. Your comments have been noted and shared with our team to ensure improvements are made. We are always working hard to enhance guest satisfaction and hope you may give us another chance in the future to provide a better experience.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Dear Jorge, Thank you for your review. We are pleased to hear you had a positive stay at Extended Stay America. Please let us know if there is anything specific you enjoyed or areas where we could improve. We look forward to welcoming you back!Sincerely,Hotel Management
1.0分
其他
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The breakfast was grab and go and was terrible. The room was DISGUSTINGLY FILTHY!
This place needs some renovations! It had a terrible smell and the bathroom was dirty maybe even stained. Do not recommend staying here for anything! Theres alot of extracurricular activities going on all night!
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酒店回复: Dear Vinson,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay was far from satisfactory and that the room’s condition and overall environment did not meet expectations. Your comments regarding cleanliness, maintenance, and the breakfast selection have been shared with our team to ensure proper review and corrective action. We understand your disappointment and sincerely regret the inconvenience you experienced. Please know that we remain committed to enhancing our accommodations and guest experience. We hope you will consider giving us another opportunity to provide a more comfortable and pleasant stay in the future.Sincerely,Hotel Management
3.0分
其他
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Not the best, not the worst.
First night there was a bug that we killed. The room smelled. The next day we were able to move. The room was clean but needs updates. The breakfast was horrible. Coffee, tea, muffins, or fruit bars. The lobby and all the doors could use some Windex. The pictures on their website was more likely when it was new. The swimming pool was out of service. You could see the water was super green.
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酒店回复: Dear Cassie, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered during your stay, including the initial room issues, odor, and the condition of the pool. We understand how these concerns, along with your experience with breakfast and the overall appearance of the property, impacted your visit. Your comments are valuable and will be used to focus on areas needing attention. While we regret that your stay fell short of expectations, we hope you might consider returning in the future, allowing us to provide a cleaner, more comfortable, and enjoyable experience that better reflects the quality we aim to offer.Sincerely,Hotel Management
2.0分
其他
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There was roaches in the cabinets, no ice machine, no extra towels, no sheets for the pull out couch, the mattress for the couch had stains, bubble gum stuck to the couch cushions
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are genuinely sorry for the condition of your stay and the disappointment it caused. We understand how unsettling it must have been to encounter these issues, and we regret that we fell short in providing the comfort and quality you expected. While some amenities may be limited, it is our responsibility to ensure a clean and welcoming environment. Please know your comments have been shared with our team to address these concerns directly. We are committed to making improvements and would greatly value the chance to welcome you back in the future for a more positive and comfortable experience.Sincerely,Hotel Management
2.0分
其他
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Unacceptable
Waited over 30 minutes for the front desk to open. Called the reservation office and after another 15 minutes, the employee came out of a room from down the hallway, looking half asleep and dirty. Shirt was filthy and her customer service skills were nonexistent.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the delay and the way our team member represented our property during your visit. We understand how frustrating this must have been and regret that it affected your stay. Your feedback has been shared with our team to address these concerns and improve our service standards. We are committed to providing a welcoming and professional environment for every guest, and we hope you will consider staying with us again so we can deliver a more positive experience in the future.Sincerely,Hotel Management
1.0分
朋友出游
I got locked out of my room twice and couldn’t find any staff to help took me over an hour to find someone
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酒店回复: Dear Melissa, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience caused by being unable to access your room and for the delay in receiving assistance. While unexpected staffing challenges can sometimes occur, we fully understand the importance of prompt support to ensure a smooth stay. Your feedback will be reviewed with our team to prevent similar situations. We hope you might consider returning so we can provide you with a more responsive and enjoyable experience in the future.Sincerely,Hotel Management
德克萨斯州普莱诺市ESA的偏见
我昨天刚和普莱诺ESA的一位居民交谈，得知他们说他们的费用是预付金额，而且拖欠得非常严重。我问妮可，我的支票存入后，我是否可以晚一天付款，她说“不行，这是一家私人公司”。我已经按时付款了3个月，第一次有色人种的请求被拒绝了。所以我决定放弃我的公司，也放弃我自己，因为这非常具有偏见，我会就此事致函公司。
我与员工的相处经历非常糟糕，尤其是弗雷德里克，他非常粗鲁，非常不合作，大部分时间都不在前台，大部分时间都没有人接待客人或办理入住手续的人。房间状况非常糟糕，我没必要告诉他，我正在向总部投诉，要求对房间进行一些改进
床上有污渍，浴缸有污渍，灯光很暗，房间很难看。
他们没有给我我想要的东西。
好的
The breakfast was grab and go and was terrible. The room was DISGUSTINGLY FILTHY!
This place needs some renovations! It had a terrible smell and the bathroom was dirty maybe even stained. Do not recommend staying here for anything! Theres alot of extracurricular activities going on all night!
Not the best, not the worst.
First night there was a bug that we killed. The room smelled. The next day we were able to move. The room was clean but needs updates. The breakfast was horrible. Coffee, tea, muffins, or fruit bars. The lobby and all the doors could use some Windex. The pictures on their website was more likely when it was new. The swimming pool was out of service. You could see the water was super green.
There was roaches in the cabinets, no ice machine, no extra towels, no sheets for the pull out couch, the mattress for the couch had stains, bubble gum stuck to the couch cushions
Unacceptable
Waited over 30 minutes for the front desk to open. Called the reservation office and after another 15 minutes, the employee came out of a room from down the hallway, looking half asleep and dirty. Shirt was filthy and her customer service skills were nonexistent.
I got locked out of my room twice and couldn’t find any staff to help took me over an hour to find someone