酒店回复: Dear Ashley, Thank you for sharing your experience. We apologize for the issues you encountered, including the minimal lighting, trash, and the problems with your reservation. We're also sorry to hear about the cleanliness issues in your room and the lack of proper amenities. Your feedback is valuable, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your patience and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Allison, Thank you for bringing your experience to our attention. We apologize for the inconvenience caused during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short in meeting your expectations. We are addressing the issues you mentioned with urgency to ensure they are rectified promptly. Your feedback is valuable, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
房间有异味，而且非常陈旧。房间价格太高，房间条件却如此。需要尽快翻新
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酒店回复: Dear Angelica, Thank you for your feedback regarding your recent stay. We’re sorry to hear that you found the room outdated and that there was an odor. Your comments about pricing and the need for renovations are important to us, and we will take them into consideration as we plan for improvements. We appreciate your insights and hope you will consider staying with us again in the future for a better experience.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
不喜欢客房服务，床单不干净，房间应该很干净。门上有苏打水。地板上有假指甲。电梯很脏，有难闻的气味。
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酒店回复: Dear Jennifer, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
酒店很脏。到处都是垃圾。人们在房间里吸烟。
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酒店回复: Dear Russel, Thank you for your feedback. We sincerely apologize for the cleanliness issues and smoking disturbances you encountered during your stay. This is not reflective of our standards, and we are addressing these concerns with our team immediately. Your comments are important to us, and we hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
伟大的
1.0分
其他
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Room extremely dirty, bathroom pee all around
Bad experience, I had 2 nights reservation after the first night I decided to book somewhere else and lose that night.
Staff was nice
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酒店回复: Dear Guest, Thank you for sharing your feedback. We regret that your stay did not meet expectations and understand how upsetting the condition of the room must have been. Cleanliness and comfort are very important to us, and your comments will be shared carefully to prevent similar experiences in the future. Your feedback is valuable and will help us improve our services for future guests. Thank you again, and we hope to have the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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We were given the key to our room and when we opened the door we walked in on someone getting into the shower. The entire room REEKED of animal urine and feces. I don’t understand the high reviews but definitely don’t trust them! Also, got to breakfast at 7:30 to be told there wasn’t any breakfast. Never again. We debated just sleeping in our vehicle.
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酒店回复: Dear Guest, Thank you for sharing your experience. We regret that your stay did not meet expectations and understand how upsetting the situation must have been. Providing a clean and comfortable environment is always our priority, and your comments will be shared appropriately to ensure these standards are upheld. We also work on maintaining consistency with our breakfast service to provide a better experience for all guests. While we recognize that our apologies cannot alter your experience, we hope you will accept them. Your feedback is important and helps us improve, and we hope future stays can be more positive.Sincerely,Hotel Management
3.0分
家庭亲子
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I appreciate the affordable rate and the suite style layout instead of a basic studio. However, the check-in experience could use some improvement. I arrived around 9 PM and it took about 10 minutes for someone to come to the front desk. Once there, the staff member struggled to process my third-party payment through ******* and we had to make several calls before I could finally get my room key.
The room itself was fine but very minimal, no basic supplies provided in the continental breakfast was only prepackaged muffins and granola bars. It’s an OK stay for the price, but there’s definitely room for improvement in both service and amenities.
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酒店回复: Dear Guest, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in and the delay caused. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. We will review your comments appropriately to understand how we can handle such situations much more efficiently moving forward. Your specific feedback about the breakfast and other amenities is also noted. On the positive side, we appreciate you mentioning that you found good value in our accommodations. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management
空间很足，有卧室、客厅和厨房。唯一就是炉灶是炉盘式的，没有烤箱，但有微波炉。员工们都非常友善和乐于助人…
外面灯光昏暗，到处都是人，路边和花坛周围都是垃圾。当我们进去时，前台经理告诉我们，由于时间是凌晨 1 点，我们的预订被取消了。她非常粗鲁，但在她告诉我们她已经加班加点，因为有人请假，所以她就更容易理解了。我们旅行的距离很远，由于疲惫不堪，需要停下来，所以在来回奔波，几乎恳求之后，她终于“重新开放了我们的预订”。当我们终于到达房间时，墙上有死虫子，当我们打开折叠沙发时，发现有红色污渍，没有毯子或任何东西可以盖在床上。浴室里有 2 条毛巾，只有一卷卫生纸，尽管广告上说房间可以容纳 8 人。我不会推荐这个地方，但我怪自己没有提前研究或找到一些东西。
这个地方连一颗星都不配。很脏，你可以透过门和门框之间的缝隙看到走廊——晚上不得不用毛巾挡住透过的光线。我甚至不想开始描述家具。太糟糕了。
房间有异味，而且非常陈旧。房间价格太高，房间条件却如此。需要尽快翻新
不喜欢客房服务，床单不干净，房间应该很干净。门上有苏打水。地板上有假指甲。电梯很脏，有难闻的气味。
酒店很脏。到处都是垃圾。人们在房间里吸烟。
伟大的
Room extremely dirty, bathroom pee all around
Bad experience, I had 2 nights reservation after the first night I decided to book somewhere else and lose that night.
Staff was nice
We were given the key to our room and when we opened the door we walked in on someone getting into the shower. The entire room REEKED of animal urine and feces. I don’t understand the high reviews but definitely don’t trust them! Also, got to breakfast at 7:30 to be told there wasn’t any breakfast. Never again. We debated just sleeping in our vehicle.
I appreciate the affordable rate and the suite style layout instead of a basic studio. However, the check-in experience could use some improvement. I arrived around 9 PM and it took about 10 minutes for someone to come to the front desk. Once there, the staff member struggled to process my third-party payment through ******* and we had to make several calls before I could finally get my room key.
The room itself was fine but very minimal, no basic supplies provided in the continental breakfast was only prepackaged muffins and granola bars. It’s an OK stay for the price, but there’s definitely room for improvement in both service and amenities.