酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry for the discomfort and challenges you encountered. Our aim is to provide a warm, clean, and enjoyable environment, so it’s concerning to hear your stay didn’t reflect this. Issues with cleanliness, breakfast, and unexpected disruptions like water outages are not in line with our standards, and we are actively addressing these points with our team. Your feedback helps guide our improvements, and we are committed to adjusting to ensure future guests have a better experience. Should you consider returning, we welcome the opportunity to restore your confidence in us and provide the comfortable stay you deserve.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
房间看起来又旧又破
房间温度难以控制
浴室的水不是很热
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酒店回复: Dear Angela,Thank you for sharing your feedback. We regret that your experience did not meet your expectations. We understand how important comfort and temperature control are during your stay, and we apologize for any inconvenience caused by the issues with the room and water temperature. Your comments are valuable, and we will address them with our team to improve the overall guest experience. We hope you’ll give us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
5.0分
情侣出游
Little highway noise, but that happens. No issues with checking in/out. Would use again. Ample space for a longer type stay and ac worked amazingly.
3.0分
其他
Cobwebs, drawers screwed shut, phone no working, air conditioner kicks in sounds like a 1950 generator.
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酒店回复: Dear Christine, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
2.0分
其他
Appeared clean and satisfactory, housekeeping and common areas up to par for an average hotel like this, but there were roaches in the room after dark.
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酒店回复: Dear Stefanie, Thank you for sharing your experience. We’re glad that you found the hotel clean and the common areas well-maintained. However, we take your concern about pests very seriously, and our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue immediately to ensure all rooms meet the highest standards of comfort. We appreciate your feedback and hope to provide an improved stay on your next visit.Sincerely,Hotel Management
1.0分
其他
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Never again
Had to wait at least 45 minutes to check in after I picked up the phone and they told me that it attended was on his way down and once I get into the room two hours later, I get a phone call from the front desk and somebody at the front For me and I’m like what the heck is going on. Hotel is not supposed to give any information out, but this one did then when I entered the room it was already a dirty cup sitting on a table. I didn’t say nothing about it cause I was tired. Just wanted to sleep so I took a picture then going to the bathroom. it’s burnt marks all on the sink counter and in the tub.
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酒店回复: Dear Jerrett, We’re sorry your stay did not reflect the smooth and comfortable experience we want every guest to have. Your comments about the wait at check-in, the condition of the room, and the handling of guest information are concerning and will be carefully reviewed. We appreciate you sharing these details as they highlight areas where we can do better. Thank you for bringing this to our attention, and we hope you will consider visiting again so we can provide a much-improved experience.Sincerely,Hotel Management
1.0分
其他
No do not book here
It’s stinks of smoke and piss on the carpet. I couldn’t sleep at all
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酒店回复: Dear JENELLE, Thank you for taking the time to share your experience. Ensuring a clean and well-maintained environment is of utmost importance to us. Please be assured that your concerns have been communicated to the appropriate team members for immediate attention. We appreciate your feedback as it helps us enhance the quality of our services. We hope you will consider giving us another opportunity in the future to provide a more satisfactory stay.Sincerely,Hotel Management
5.0分
其他
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Good for price.
Booked on-line. Arrived 30 min later @ 10pm. Had to check to see if there was actually a clean room. Not sure why they offer rooms if they don’t have any. Thankfully the room was available and clean. Took 30 minutes to track down their only luggage cart, so we could get our luggage to our room.
Said their breakfast shipment had not arrived. Only coffee in the morning. Wish my room had zero carpet. Part carpet part vinyl flooring. Unfinished kitchen- had only a dish towel. You can rent a package of dinner ware and/or cookware.
Bed comfy. Room quiet and clean. That is really all I needed.
Would stay again.
5.0分
其他
Great Stay! The clerk was very friendly and accommodating! We will never stay here again!
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酒店回复: Dear Guest, It is fantastic to know that you felt so well taken care of during your stay. Providing welcoming and efficient service is something we pride ourselves on, and your kind words about our team's service mean a lot. We'd love another opportunity in the future to provide a stay that fully meets your expectations at Extended Stay America.Sincerely,Hotel Management
5.0分
其他
The staff was friendly, helpful, professional and always had a smile on their faces. If i am ever back in KY, i would stay again.
不推荐
房间又黑又脏。他们只有不新鲜的松饼和谷物棒作为“早餐”。闻起来像屎一样难闻。床垫套很脏。你可以看出它还没洗过。我们醒来时发现没有水。可能有臭虫。
房间看起来又旧又破
房间温度难以控制
浴室的水不是很热
Little highway noise, but that happens. No issues with checking in/out. Would use again. Ample space for a longer type stay and ac worked amazingly.
Cobwebs, drawers screwed shut, phone no working, air conditioner kicks in sounds like a 1950 generator.
Appeared clean and satisfactory, housekeeping and common areas up to par for an average hotel like this, but there were roaches in the room after dark.
Never again
Had to wait at least 45 minutes to check in after I picked up the phone and they told me that it attended was on his way down and once I get into the room two hours later, I get a phone call from the front desk and somebody at the front For me and I’m like what the heck is going on. Hotel is not supposed to give any information out, but this one did then when I entered the room it was already a dirty cup sitting on a table. I didn’t say nothing about it cause I was tired. Just wanted to sleep so I took a picture then going to the bathroom. it’s burnt marks all on the sink counter and in the tub.
No do not book here
It’s stinks of smoke and piss on the carpet. I couldn’t sleep at all
Good for price.
Booked on-line. Arrived 30 min later @ 10pm. Had to check to see if there was actually a clean room. Not sure why they offer rooms if they don’t have any. Thankfully the room was available and clean. Took 30 minutes to track down their only luggage cart, so we could get our luggage to our room.
Said their breakfast shipment had not arrived. Only coffee in the morning. Wish my room had zero carpet. Part carpet part vinyl flooring. Unfinished kitchen- had only a dish towel. You can rent a package of dinner ware and/or cookware.
Bed comfy. Room quiet and clean. That is really all I needed.
Would stay again.
Great Stay! The clerk was very friendly and accommodating! We will never stay here again!
The staff was friendly, helpful, professional and always had a smile on their faces. If i am ever back in KY, i would stay again.