酒店回复: Dear Ana, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure any future issues are resolved. We regret the frustrations you experienced and are grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
我抵达当天没有受到欢迎，因此无法入住。我不得不寻找另一家酒店。
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酒店回复: Dear Jaime,Thank you for taking the time to leave a review. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We know a first impression is essential, and what you experience is not typical. We completely understand your frustrations regarding the situation and are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. It's disappointing to know your experience didn’t meet expectations. Guest impressions are always valued and help guide efforts to ensure a more positive and comfortable stay. Should you choose to return, every effort will be made to provide an experience that aligns more closely with what you had hoped for.Sincerely,Hotel Management
5.0分
其他
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My stay has been pleasant the staff is very polite and respectful of your wishes Toddy was excellent and was very helpful with every questions that I had and worked very hard to accommodate me of my needs. Edith was also very helpful in assisting me the customer service there was great!
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酒店回复: Dear Renesia, Thank you for sharing your positive experience at Extended Stay America. We are thrilled to hear that your stay has been pleasant and that our staff provided polite, respectful, and attentive service. Toddy’s dedication to assisting with your questions and needs, along with Edith’s helpfulness, truly reflects the high standard of customer service we strive to offer all our guests. Your kind words are greatly appreciated and have been shared with the team to recognize their efforts. We look forward to welcoming you back and providing another excellent stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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Place smelled of **** and body oder. We got to our room to find the pull out bed was flithy, and a roach crawling on the bed going under the pillows. We immediately left.
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酒店回复: Dear Joshua, We sincerely apologize for the condition of the room and the unpleasant experience you encountered. The cleanliness and comfort of our guests are our top priorities, and we take your comments very seriously. Please be assured that our housekeeping and maintenance teams have been notified to prevent such occurrences in the future. We deeply regret that your stay did not meet your expectations and appreciate you bringing these matters to our attention. We hope to provide a much improved experience on your next visit.Sincerely,Hotel Management
1.0分
其他
The kitchen had nothing but roaches. Worst place I've ever been. Only stayed because it was convenient to the hospital.
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酒店回复: Dear Lizabeth,Thank you for bringing this to our attention. We truly regret to hear about your experience and understand how upsetting it must have been. We follow a regular pest control program to maintain cleanliness and comfort, but we’ll be raising this issue with our housekeeping team right away to ensure it’s addressed thoroughly. Your feedback is extremely valuable in helping us improve the overall guest experience. We hope you’ll consider giving us another opportunity in the future so we can provide you with a more positive and comfortable stay.Sincerely,Hotel Management
2.0分
商务出差
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Friendly Staff. Subpar Room.
The staff was friendly, welcoming, and helpful! The room was much less impressive in person than the photos on the website. Fixtures were dangling from the well, the microwave did not work, there were stains all over the carpet/walls, and there was no desk for me to eat/work on like shown in the pictures. It smelled like smoke and my key took 5+ tries for it to work every time I entered my room.
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酒店回复: Dear Julian, Thank you for sharing your feedback with us. We are pleased to hear that our staff made you feel welcome and provided friendly service, as guest care is always our priority. However, we regret that your room did not meet expectations and that you encountered issues such as carpet and wall stains, smoke odor, malfunctioning fixtures, and key access difficulties. This is not the experience we strive to deliver, and your concerns have been shared with our maintenance and housekeeping teams for immediate attention. We truly value your input and look forward to welcoming you back with improvements.Sincerely,Hotel Management
1.0分
其他
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Had to kill cockroaches EVERY DAY. They were everywhere. Hotel pictures are not up to date. The ceiling was peeling & has brown spots. The cause with the pull out was dirty & has stains . The room smelled like pee
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酒店回复: Dear Destiny,Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company’s high standards. Thank you for bringing this to our attention. We appreciate valuable feedback like yours so we can continue to improve our services. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
2.0分
其他
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There was roaches in my room. When I got there I just stood there in front of the check in desk and nobody came to help me for about 15 minutes, until a lady finally came from somewhere. But she didn't even greet me with a smile or anything. I had to greet her, and I don't even like talking that much.
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酒店回复: Dear Timothy, We sincerely apologize for the issues you encountered, including the delay at check-in, lack of a proper welcome, and the unacceptable presence of roaches in your room. This does not reflect the high standards of service and cleanliness we strive to provide. Please know that your comments have been shared with our housekeeping and front desk teams to address these concerns immediately and ensure corrective measures are taken. We value your input and hope to provide you with a far better experience in the future. Sincerely, Hotel Management
2.0分
其他
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The guy in the front was very nice and friendly. The hotel wasn’t so great. I had hair on my sink toilet and shower. Bottom of the toilet was very nasty. The floor in the bathroom is coming up. The place had a funny smell. The couch was very nasty. The microwave was nasty as well. If I didn’t have to go to a concert I would’ve requested for my money back..
房间很脏，橱柜、卫生间、书桌里都有蟑螂。我住的最后一天，在门口还看到一只大蟑螂。
我抵达当天没有受到欢迎，因此无法入住。我不得不寻找另一家酒店。
坏的
My stay has been pleasant the staff is very polite and respectful of your wishes Toddy was excellent and was very helpful with every questions that I had and worked very hard to accommodate me of my needs. Edith was also very helpful in assisting me the customer service there was great!
Place smelled of **** and body oder. We got to our room to find the pull out bed was flithy, and a roach crawling on the bed going under the pillows. We immediately left.
The kitchen had nothing but roaches. Worst place I've ever been. Only stayed because it was convenient to the hospital.
Friendly Staff. Subpar Room.
The staff was friendly, welcoming, and helpful! The room was much less impressive in person than the photos on the website. Fixtures were dangling from the well, the microwave did not work, there were stains all over the carpet/walls, and there was no desk for me to eat/work on like shown in the pictures. It smelled like smoke and my key took 5+ tries for it to work every time I entered my room.
Had to kill cockroaches EVERY DAY. They were everywhere. Hotel pictures are not up to date. The ceiling was peeling & has brown spots. The cause with the pull out was dirty & has stains . The room smelled like pee
There was roaches in my room. When I got there I just stood there in front of the check in desk and nobody came to help me for about 15 minutes, until a lady finally came from somewhere. But she didn't even greet me with a smile or anything. I had to greet her, and I don't even like talking that much.
The guy in the front was very nice and friendly. The hotel wasn’t so great. I had hair on my sink toilet and shower. Bottom of the toilet was very nasty. The floor in the bathroom is coming up. The place had a funny smell. The couch was very nasty. The microwave was nasty as well. If I didn’t have to go to a concert I would’ve requested for my money back..