酒店回复: Dear Pedro, Thank you for your kind feedback! We’re thrilled to hear that you enjoyed our convenient location and appreciated the service provided by our staff. We strive to make every guest’s experience memorable, and it’s wonderful to know that we succeeded during your stay. We truly value your positive remarks and look forward to welcoming you back to Extended Stay America for another great visit in the future. Safe travels, and we’ll be happy to have you with us again!Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
都好
1.0分
其他
原文
翻译提供方：Google
最差
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酒店回复: Dear Marvin, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
4.0分
家庭亲子
We enjoyed our stay at the Extended Day. The only thing was the bathtub. It either had a stain or rust but it looked gross!
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酒店回复: Dear Lorine, Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay at Extended Stay America and appreciate your kind words about the overall visit. However, we sincerely apologize for the condition of the bathtub and understand how this impacted your impression of the room. Please know that your feedback has been shared with our maintenance team for immediate attention to ensure this does not occur in the future. Your comments help us improve, and we truly value your input. We look forward to welcoming you back soon for an even better stay.Sincerely,Hotel Management
1.0分
其他
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worst hotel!
The hotel sucks. Got delayed at airport needed a room, booked online only to call and find out have to check in before 1 am or hotel is locked down and not fighting to get refund.
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酒店回复: Dear audrey, We sincerely apologize for the inconvenience you faced due to our late check-in policy and understand how frustrating it must have been after a delayed flight. We regret any confusion caused during your booking process. Your feedback is important to us, and we will work to improve communication around check-in procedures. We hope to welcome you back under better circumstances.Sincerely,Hotel Management
3.0分
其他
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Unhappy Traveler
My stay was not what I expected. I was disappointed with the cleanliness of the hotel and the cleanliness of my room. As a single female traveler I did not feel safe. The bed and pillows were not comfortable. The refrigerator had baby roaches, the water was not hot for my shower. For the price that was charged I expected more. Needless to say I will not stay at this hotel again
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酒店回复: Dear Jean, Thank you for sharing your experience with us. We’re sorry that your stay did not meet your expectations, and we deeply regret the discomfort and distress you experienced. Cleanliness and safety are non-negotiable standards, and we take your concerns very seriously. Our housekeeping team is already at work to check the areas you mentioned. Our front desk team is always here to make your time with us even better, as we understand how important it is for every guest, especially solo travelers, to feel safe and supported. We appreciate your patience and hope you’ll allow us the opportunity to make things right on your return trip.Sincerely,Hotel Management
1.0分
家庭亲子
Don't recommend for family. Very Bad smell, dirty, bathroom doors don't work, fridge is unplugged. Overall terrible experience.
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酒店回复: Dear Sandeep, Thank you for taking the time to share your experience. We apologize that the condition of your room did not meet our expectations. We understand the importance of ensuring every guest feels comfortable and confident in the cleanliness and upkeep of their accommodations. Your feedback has been shared with our housekeeping and maintenance teams to ensure that all rooms are thoroughly inspected and refreshed before each new arrival. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a much-improved experience in the future.Sincerely, Hotel Management
2.0分
其他
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Terrible experience with Staff, Room was good.
We stayed there for three nights, and below is our feedback.
pros:
1. room was clean, and as per description.
2. Close to airport and gas station, Walmart, outlets from shopping pov.
3. distance from Charleston downtown is ok - 20 mins drive minimum to go to any spot.
CONS:
1. Customer service was very terrible. We reached early and was informed that room will be ready within 2 hours which is before checkin time. we went to roam around city and came after 1.5 hours of checkin time and got to know that room is still not ready and will need another 20 mins. we wanted to freshen - up and get some rest for evening but no options even no ***** restrooms. Up on asking to front desk lady - she bluntly said you can check out if you want, we were driving all day and at then end if you hear this is not at all good.
2. we got two room keys one of which never worked, which is ok.
3. Description says inside property is smoke free but could smell every where.
4. Pans and Pots were available for purchase - I don't expect this in suits, not mentioned in description too. even coffee maker was not in room/no kettle.
5. Check out experience was also same. No one as at front desk for 30-35 mins from time given. and it was not mentioned to leave room keys in room, we waited.
while telling about feedback of checkin she started making excuses and was not ready to listen at all.
I won't recommend this place as you don't want to ruin your mood at start of vacation and leave with same experience
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酒店回复: Dear Ashutosh, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
其他
The property was unkept and there were bugs everywhere, including the bed, refrigerator, and microwave.
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酒店回复: Dear Dorothy, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure any future issues are resolved. We regret the frustrations you experienced and appreciate your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management
它的位置非常好，我喜欢工作人员对待它的方式。
都好
最差
好的
We enjoyed our stay at the Extended Day. The only thing was the bathtub. It either had a stain or rust but it looked gross!
worst hotel!
The hotel sucks. Got delayed at airport needed a room, booked online only to call and find out have to check in before 1 am or hotel is locked down and not fighting to get refund.
Unhappy Traveler
My stay was not what I expected. I was disappointed with the cleanliness of the hotel and the cleanliness of my room. As a single female traveler I did not feel safe. The bed and pillows were not comfortable. The refrigerator had baby roaches, the water was not hot for my shower. For the price that was charged I expected more. Needless to say I will not stay at this hotel again
Don't recommend for family. Very Bad smell, dirty, bathroom doors don't work, fridge is unplugged. Overall terrible experience.
Terrible experience with Staff, Room was good.
We stayed there for three nights, and below is our feedback.
pros:
1. room was clean, and as per description.
2. Close to airport and gas station, Walmart, outlets from shopping pov.
3. distance from Charleston downtown is ok - 20 mins drive minimum to go to any spot.
CONS:
1. Customer service was very terrible. We reached early and was informed that room will be ready within 2 hours which is before checkin time. we went to roam around city and came after 1.5 hours of checkin time and got to know that room is still not ready and will need another 20 mins. we wanted to freshen - up and get some rest for evening but no options even no ***** restrooms. Up on asking to front desk lady - she bluntly said you can check out if you want, we were driving all day and at then end if you hear this is not at all good.
2. we got two room keys one of which never worked, which is ok.
3. Description says inside property is smoke free but could smell every where.
4. Pans and Pots were available for purchase - I don't expect this in suits, not mentioned in description too. even coffee maker was not in room/no kettle.
5. Check out experience was also same. No one as at front desk for 30-35 mins from time given. and it was not mentioned to leave room keys in room, we waited.
while telling about feedback of checkin she started making excuses and was not ready to listen at all.
I won't recommend this place as you don't want to ruin your mood at start of vacation and leave with same experience
The property was unkept and there were bugs everywhere, including the bed, refrigerator, and microwave.