酒店回复: Dear Angel, Thank you for sharing your experience. We apologize for any confusion regarding our housekeeping services. At our property, we provide cleaning on a weekly basis as part of our extended stay model. Additional cleaning services are available upon request for a nominal fee. We regret if this was not communicated. Your feedback is important, and we will review our communication practices to ensure clarity for all guests. We strive to provide a comfortable and welcoming environment, and we appreciate your input as we work to improve our services. Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
我认为在厨房部分，他们应该永久配备厨房用具。 缺少吹风机。否则一切都好
1.0分
家庭亲子
原文
翻译提供方：Google
坏的
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酒店回复: Dear Angel, Thank you for your feedback. We regret that your experience fell short of expectations. Guest satisfaction is important to us, and we appreciate your input as it helps us improve. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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The staff was nice. The reeked of **** the entire time, from the time you entered the lobby and up into the hallways. The toliet seat in our room had dried urine on it, and there where sharp staples sticking straight out of the wood in the kitchenette.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. While we are glad to hear that the team made a positive impression, the concerns you described regarding the condition of your space and the overall atmosphere are unacceptable and fall short of the environment we aim to provide. Although occasional challenges can arise, the issues you encountered clearly require prompt attention, and steps are being taken to address them. We sincerely apologize for the inconvenience and hope you might consider giving us another opportunity to offer a stay that reflects higher standards.Sincerely,Hotel Management
1.0分
家庭亲子
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Hospitality was not very welcoming. It smelt like smoke and very musty in the hallways. Once we got into the room, it didn’t feel safe. The refrigerator and the pullout couch was very beat up. The bed mattress was thin, squeaky, and uncomfortable. The bathroom had a short curtain for the shower. There was a dead cockroach on the toilet paper, and the shower fixtures were broken..it was very different from what I thought I was going to rent out. There was an air conditioner unit on the stairways and it had no cover; Totally not safe for children.I don’t recommend. The only reason why I stayed was because everything else was sky rocket high for my budget. I wished we could’ve rented a different hotel…
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酒店回复: Dear Guest,We appreciate you taking the time to share your experience and are genuinely sorry to hear that your stay did not meet expectations. We greatly appreciate your feedback regarding the condition and comfort of your room, and we regret any inconvenience this may have caused during your visit. Please be assured that your comments have been shared with our team for immediate review and consideration for improvement. We hope you will consider giving us another opportunity to provide a more comfortable and pleasant stay in the future.Sincerely,Hotel Management
1.0分
其他
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I refused to stay in this motel. The smell was horrible, the carpet was soaking wet, there was a refrigerator that had something gross splattered all over the front of it. I would like my refund back I was promised tho!
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酒店回复: Dear Julia,We are truly sorry to hear about the condition of the room you encountered and the unpleasant experience that led you to leave early. This is certainly not the impression we want to give, and we completely understand your disappointment. Your feedback is extremely important to us, and we take your concerns seriously. Please know that we are reviewing the situation to ensure it is adequately addressed. We genuinely regret the inconvenience and hope you will consider giving us another opportunity to provide a stay that reflects the comfort and care we strive to offer every guest.Sincerely,Hotel Management
2.0分
商务出差
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good for traveling workers, but not for family
The stuff is good to work with. However, there’s definitely poor communication from cleaning staff to the front office as the TV was broken in my room. The hall is smell. Very bad of lingering trash, which is not very pleasant.
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酒店回复: Dear Jeremiah,Thank you for taking the time to share your experience. We are glad to hear you found our team helpful during your stay. At the same time, we sincerely apologize for the issues you encountered with your room and the hallway conditions. Your feedback is invaluable in helping us improve communication and maintain a more pleasant environment for all guests. We hope to have the opportunity to host you again and provide a smoother, more comfortable experience in the future.Sincerely,Hotel Management
这次体验简直就像住在一个低收入公寓小区！一股陈旧又刺鼻的味道！室内设施完全过时！酒店外部看起来也长期疏于打理！
这个地方我肯定不会再来了！
这家酒店气味难闻，根本不是一个适合入住的地方。入口处就有一股刺鼻的气味，令人作呕。此外，我在入住时支付的押金至今仍未退还。
在家度假
工作人员很热情。我们一家人一直住到房子准备好为止，所以这次在家度假很愉快。
他们不打扫房间。他们不提供客房服务。它看起来更像是一家看起来很糟糕的难民酒店
我认为在厨房部分，他们应该永久配备厨房用具。 缺少吹风机。否则一切都好
坏的
The staff was nice. The reeked of **** the entire time, from the time you entered the lobby and up into the hallways. The toliet seat in our room had dried urine on it, and there where sharp staples sticking straight out of the wood in the kitchenette.
Hospitality was not very welcoming. It smelt like smoke and very musty in the hallways. Once we got into the room, it didn’t feel safe. The refrigerator and the pullout couch was very beat up. The bed mattress was thin, squeaky, and uncomfortable. The bathroom had a short curtain for the shower. There was a dead cockroach on the toilet paper, and the shower fixtures were broken..it was very different from what I thought I was going to rent out. There was an air conditioner unit on the stairways and it had no cover; Totally not safe for children.I don’t recommend. The only reason why I stayed was because everything else was sky rocket high for my budget. I wished we could’ve rented a different hotel…
I refused to stay in this motel. The smell was horrible, the carpet was soaking wet, there was a refrigerator that had something gross splattered all over the front of it. I would like my refund back I was promised tho!
good for traveling workers, but not for family
The stuff is good to work with. However, there’s definitely poor communication from cleaning staff to the front office as the TV was broken in my room. The hall is smell. Very bad of lingering trash, which is not very pleasant.