酒店回复: Dear Donna, We sincerely apologize for the cleanliness and room access issues you encountered, as this does not reflect the standards we strive to maintain. We regret the inconvenience caused by the key card malfunction and the delay in resolving the matter. Your comments have been shared with our housekeeping and front desk teams to ensure improvements are made immediately. We hope to better serve you next time.Sincerely,Hotel Management

酒店回复: Dear Jason, We sincerely apologize for the hallway odor, stained carpets, and the maintenance issue with the sink, as well as the need for a deeper cleaning and updates. Your comments have been shared with our housekeeping and maintenance teams to address these concerns promptly. We appreciate your honest perspective and will work hard to improve your experience. We look forward to providing a cleaner, fresher stay next time.Sincerely,Hotel Management

酒店回复: Dear Penny, Thank you for sharing your wonderful feedback about your recent stay at Extended Stay America. We are delighted to hear that you found our hotel very clean and enjoyed the peaceful atmosphere. It’s also great to know that our staff made a positive impression with their hospitality and service. Providing a quiet, comfortable, and welcoming environment is always our top priority, and your kind recommendation means a lot to us. Your feedback motivates our team to continue delivering exceptional guest experiences. We truly appreciate your support and look forward to the pleasure of welcoming you back for another enjoyable stay soon.Sincerely,Hotel Management

酒店回复: Dear Steve, Thank you for taking the time to share your experience. We're pleased to know the bed provided a restful stay and that the accommodations supported your needs. To ensure the highest standards of cleanliness, kitchen items are kept at the front desk and are available upon request. We also appreciate your feedback regarding the breakfast selection. Your insights are invaluable to us, and we will ensure that your feedback is shared with our leadership team to improve our breakfast offerings and better cater to the preferences of our guests. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

酒店回复: Dear Kristy, Thank you for taking the time to evaluate our hotel. We apologize that the room assigned to you did not meet your expectations. We completely understand your frustration and the inconvenience this caused you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

酒店回复: Dear Maria, Thank you for your feedback. We are delighted you enjoyed a comfortable stay at Extended Stay America. Providing a cozy place to sleep and convenient amenities for dining is our goal. We hope to welcome you back soon for another pleasant visit and to continue exceeding your expectations.Sincerely,Hotel Management

酒店回复: Dear Judelyn, We’re truly sorry to hear that your experience fell so far below expectations and that we did not deliver the quality of service and comfort we strive for. While your review was brief, we take it seriously and would appreciate the opportunity to better understand what went wrong so we can take corrective action. Guest satisfaction is very important to us, and your input helps guide our ongoing improvements. We sincerely hope you’ll consider giving us another chance to provide a far more positive and comfortable stay. Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for sharing your experience. We are delighted to hear that our front desk staff provided friendly and helpful service during your stay. At the same time, we sincerely apologize that the condition of the property, including your room did not meet your expectations. We appreciate your understanding regarding the need for renovations and will review your comments with our maintenance team to improve the overall guest experience. We are glad that your stay was safe, acceptable, and affordable, and we hope to provide an even better experience on your next visit.Sincerely,Hotel Management