酒店回复: Dear Guest, I'm sorry to hear about the inconvenience you experienced during your stay. It's important to us that all our guests feel safe and comfortable. We recommend contacting our management team directly to address this matter further. Your feedback has been noted for our ongoing improvement efforts.
3.0分
其他
原文
翻译提供方：Google
厨房里有蟑螂，我们根本没用过它。
展开
酒店回复: Hello MANUEL,Agradecemos que nos haya compartido su experiencia. Su comentario sobre la limpieza en las áreas de cocina es importante para nosotros. Tomamos muy en serio la higiene en nuestras instalaciones y trabajaremos para asegurar que se mantengan los más altos estándares. Lo invitamos a compartir sus preocupaciones directamente con la gestión del hotel para que puedan ser tratadas adecuadamente. Su feedback es valioso y nos ayuda a mejorar continuamente.
2.0分
其他
原文
翻译提供方：Google
设施陈旧，维护不善，床垫很糟糕，到处都有空气渗透，管道中散发出难闻的气味。
展开
酒店回复: Hello Gustavo, We appreciate your feedback and regret to hear about your experience. We strive to maintain our facilities and will address your concerns with our team. Your feedback helps us improve our services for future guests.
1.0分
商务出差
展开
Rooms are dirty housekeeping is using the same nasty broom for all rooms half cleaning dirty towels sheets, blankets bed bugs in the bed every where the black eggs ,mites in front of door nasty old rugs
展开
酒店回复: Hello Rhonda,Thank you for your feedback. We take cleanliness very seriously and your comments regarding the housekeeping standards are noted. Our team constantly works to uphold a high level of cleanliness and the details you've provided will be shared with the management to ensure proper attention is given. We appreciate you bringing this to our attention as it helps us improve our services for future guests.
5.0分
其他
展开
I don't like the property or rooms nasty I would not waste no money ever on this nasty ass room with bedbugs ,mites, roaches,termites and a lot of cracks in the rooms also the sheets ,towels in blankets nastey with bugs what a relief am out of that place
展开
酒店回复: Hello Rhonda,We appreciate your feedback about your recent stay. Cleanliness and comfort are important to us, and we are always striving to improve our guests’ experiences. Your comments will be shared with the management team for their review. Thank you for taking the time to share your thoughts, as they help us enhance our services and facilities moving forward.
2.0分
其他
展开
Front desk staff neutral as long as no questions nor requests are made by the guest. Anything you ask for, even as simple as what the cost of an additional night's stay results in loud and enraged behavior from the staff. Great place if you keep to yourself
展开
酒店回复: Hello Alan,Thank you for sharing your feedback regarding the front desk experience. We strive to provide a welcoming atmosphere for all our guests, and it’s important that each guest feels comfortable reaching out with questions or requests. Your comments will be shared with the team for their consideration and improvement. We hope you found other aspects of your stay enjoyable and that you can consider us for your future travels.
1.0分
商务出差
Bugs and Roaches in kitchen and living area..
I want my money back or complementary stay at another hotel. I am a military veteran
展开
酒店回复: Hello Jerryl,Thank you for sharing your experience with us. Your feedback regarding cleanliness is important, and we are committed to maintaining a high standard. Your concerns have been noted and will be shared with the management team for further evaluation. We appreciate your service and hope to provide a better experience for future guests.
1.0分
商务出差
Yes I was more neglected the room had big bugs in the people at the front desk near about it
展开
酒店回复: Hello Rhonda,Thank you for sharing your feedback. We take cleanliness and guest safety very seriously. It’s disappointing to hear your experience did not meet our usual standards. Please know that your comments will be communicated to the appropriate department to ensure necessary improvements are made for future guests. We appreciate your input as it helps us enhance our services.
我当时在外面等我妈来接我，结果经理特别粗鲁，现在我再也订不到那边的房间了。
昨晚睡得特别香，我们还自己做了爱吃的饭，玩得很开心。
管理层的贴心呼唤
我以最礼貌的方式要求酒店对此事采取行动，因为在我入住酒店的一个月内，我妻子的衣服一直在丢失，我想说那些是工作服，但事实并非如此，他们花时间查看裤子上的痕迹，只拿走好的衣服，之后我们询问了管理人员，我们不想使用清洁服务，以避免出现更多问题，但他们无视管理人员或清洁人员的意见，继续进入房间偷东西，他们甚至不再打扫房间，这是**的盗窃行为，我希望你们能考虑到这一点
厨房里有蟑螂，我们根本没用过它。
设施陈旧，维护不善，床垫很糟糕，到处都有空气渗透，管道中散发出难闻的气味。
Rooms are dirty housekeeping is using the same nasty broom for all rooms half cleaning dirty towels sheets, blankets bed bugs in the bed every where the black eggs ,mites in front of door nasty old rugs
I don't like the property or rooms nasty I would not waste no money ever on this nasty ass room with bedbugs ,mites, roaches,termites and a lot of cracks in the rooms also the sheets ,towels in blankets nastey with bugs what a relief am out of that place
Front desk staff neutral as long as no questions nor requests are made by the guest. Anything you ask for, even as simple as what the cost of an additional night's stay results in loud and enraged behavior from the staff. Great place if you keep to yourself
Bugs and Roaches in kitchen and living area..
I want my money back or complementary stay at another hotel. I am a military veteran
Yes I was more neglected the room had big bugs in the people at the front desk near about it