酒店回复: Dear Mahesh, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best for your future travels.Sincerely,Hotel Management
酒店回复: Dear Paul, Thank you for sharing your candid feedback. We aim to provide all our guests with a clean, fresh, and comfortable environment. We regret this was not your experience and the inconvenience you encountered, including the maintenance of the room. We will address this remark with the housekeeping and maintenance team so that they diligently inspect the room before check-in. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
很棒的房间
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酒店回复: Dear Alejandro, We are delighted you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad that we could provide this for you. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management
5.0分
其他
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Its right off 95 to rest forca while. Close to wegmans walmart restaurants off in a quiet place near all kinds of things. For me i needed a safe place to rest. It was great really clean and free breagast otems.
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酒店回复: Dear Gregory, We're so glad you found the location convenient and the environment just right for a restful stay. It’s great to know you enjoyed the peaceful setting and the added convenience of breakfast during your time at Extended Stay America. We’re also happy that the cleanliness and comfort met your expectations. We look forward to welcoming you back whenever your travels bring you this way again. Sincerely,Hotel Management
1.0分
其他
Door did not lock, literally could just push open. Not coffee pot or ice bucket or cups. Bathtub looked as if it had not been cleaned. Everything was dusty.
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酒店回复: Dear Kellie, Thank you for your valuable feedback. We sincerely apologize that the condition of the room and the security of the door did not meet our standards. Ensuring the cleanliness and the safety of our guests is our foremost priority. We will communicate your concerns to our team. We appreciate you bringing this to our attention and hope to provide you with an improved experience in the future.Sincerely,Hotel Management
3.0分
其他
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2 day migraine
air freshener was awful, the room smelled bad and gave me a migraine
beds were rock hard
everything down to the forks is 'ask at the front desk to receive'
and the people who aren't gonna respect a no smoking sign aren't gonna respect the next sixteen no smoking signs so I felt those were kinda silly
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酒店回复: Dear Sam, Thank you for sharing your experience. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. However, we’re sorry that the room environment and overall setup made your stay uncomfortable. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Your concerns will be shared with the team to help improve the overall guest experience. Thank you again for your feedback. We genuinely hope you’re feeling better and invite you to stay with us again so we can provide a better experience.Sincerely,Hotel Management
1.0分
其他
Poor stay, avoid
Not a good hotel. Don’t recommend staying here if you are a road traveler. Go to the next exit.
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酒店回复: Dear Steven, Thank you for sharing your feedback. We are sorry to hear that your visit did not meet expectations. We strive to provide a comfortable and welcoming experience for all guests, and it's disappointing to know we fell short during your time with us. Your comments are important and will be shared with our team to help guide future improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
4.0分
其他
Extended stay
The room was clean and comfortable. Did have to request kitchen items but they were fine.
2.0分
商务出差
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PRICE GOUGING CHARGING MORE THAN DOUBLE THE RESERVED RATE!!!! DO NOT TRUST THIS PLACE!! NO CILUSTOMER AEVICE TIL AFTER 9AM UNACCWPTABLE! CAUSED ME TO LOSE ALMOST A GRAND ON WORK PAY TODAY DUE TO HAVING TO LEAVE UNEXPECTEDLY AT 11AM TO FIND ANOTHER (AND CLEANER) HOTEL AS THEY ARBITRARILY DOUBLE ++ THEIR RESERVED PRICING ON PEOPLE ALREADY STAYING!! FRONT DESK STAFF ISN'T WORTH A SHIDDDD TO HELP BC THEY KNOW ABSOLUTELY NOTHING BUT TALKING GHETTOEXCEPT HOW TOE-T-T-O!!!!
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酒店回复: Dear Sandra,Thank you for sharing your concerns. We are truly sorry for the frustration and disruption you experienced. Unexpected rate changes and limited front desk availability outside standard hours can understandably cause inconvenience, and we regret any miscommunication or confusion that may have occurred. Your experience falls short of the service we strive to provide. We’re actively working to improve guest support. Thank you for bringing this to our attention. We appreciate your feedback and hope for the opportunity to provide a better stay in the future.Sincerely,Hotel Management
工作人员很粗鲁，早餐很糟糕，有些房间有蟑螂，而且他们甚至不每天打扫房间
午夜过后抵达。前台没人。等了2个小时。拨打800电话却无人接听。最后在附近的假日酒店找到了一个房间过夜。房间里发现蟑螂。房间里有霉味。
房间昏暗且除臭，到处弥漫着令人不快的强烈气味。我看到的唯一光线充足的区域是大堂。空调声音很大而且很弱。一切基本上都是干净的。
很棒的房间
Its right off 95 to rest forca while. Close to wegmans walmart restaurants off in a quiet place near all kinds of things. For me i needed a safe place to rest. It was great really clean and free breagast otems.
Door did not lock, literally could just push open. Not coffee pot or ice bucket or cups. Bathtub looked as if it had not been cleaned. Everything was dusty.
2 day migraine
air freshener was awful, the room smelled bad and gave me a migraine
beds were rock hard
everything down to the forks is 'ask at the front desk to receive'
and the people who aren't gonna respect a no smoking sign aren't gonna respect the next sixteen no smoking signs so I felt those were kinda silly
Poor stay, avoid
Not a good hotel. Don’t recommend staying here if you are a road traveler. Go to the next exit.
Extended stay
The room was clean and comfortable. Did have to request kitchen items but they were fine.
PRICE GOUGING CHARGING MORE THAN DOUBLE THE RESERVED RATE!!!! DO NOT TRUST THIS PLACE!! NO CILUSTOMER AEVICE TIL AFTER 9AM UNACCWPTABLE! CAUSED ME TO LOSE ALMOST A GRAND ON WORK PAY TODAY DUE TO HAVING TO LEAVE UNEXPECTEDLY AT 11AM TO FIND ANOTHER (AND CLEANER) HOTEL AS THEY ARBITRARILY DOUBLE ++ THEIR RESERVED PRICING ON PEOPLE ALREADY STAYING!! FRONT DESK STAFF ISN'T WORTH A SHIDDDD TO HELP BC THEY KNOW ABSOLUTELY NOTHING BUT TALKING GHETTOEXCEPT HOW TOE-T-T-O!!!!