酒店回复: Dear Guest, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Unfortunately, such delays occur during peak times, as we aim to ensure each guest receives personalized attention. We will address this appropriately to prevent such occurrences in the future. Apart from this, we hope you had a pleasant stay. Your patience is highly appreciated, and we hope you'll consider staying with us again.Sincerely,Hotel Management

酒店回复: Dear Giselle, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of the feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely,Hotel Management

酒店回复: Dear Miguel Angel, Thank you for staying with us. We are sorry for the inconvenience caused by the lack of cleanliness and the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

酒店回复: Dear Adyelis, We are delighted you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to host you again soon here at Extended Stay America.Sincerely,Hotel Management

酒店回复: Dear Christopher, Thank you for your wonderful review and for sharing your positive experience with us. We are delighted to know that you enjoyed our convenient location and found the nearby amenities easily accessible, even within walking distance. It’s great to hear that you were pleased with the value of your 7-night stay and that our friendly staff made your visit even more enjoyable. We truly appreciate your kind words and your recognition of our efforts to provide comfort and hospitality. We look forward to welcoming you back soon for another pleasant and memorable stay at Extended Stay America.Sincerely,Hotel Management

酒店回复: Dear Denise, Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you found our property safe, convenient, quiet, and clean, and that the atmosphere met your expectations. It is especially gratifying to know that our employees made a positive impression with their friendliness upon your arrival. At Extended Stay America, providing a welcoming and comfortable experience for every guest is always our top priority, and your kind words motivate us to continue delivering excellent service. We truly appreciate your loyalty and look forward to welcoming you back for another enjoyable stay in the near future.Sincerely,Hotel Management