It was the worst hotel ever the TV didn't work the beds were uncomfortable nothing but a sheet 4 a blanket they didn't give me my deposit back no bathtub and the pool and Jacuzzi were filthy n the Jacuzzi was cold
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酒店回复: Hi Taylor,Thank you for sharing your feedback. Upon review, we discovered that the mattress in your room had been placed upside down, which explains the discomfort you experienced. We sincerely apologize for that oversight. All our rooms have recently been fully renovated and feature brand-new pillow-top mattresses for our guests’ comfort.Our pool is serviced three times a week; however, due to windy conditions in the area, debris can occasionally collect between maintenance visits. We’re sorry it wasn’t in ideal condition during your stay.Regarding the deposit, it was withheld because evidence of smoking was found in the room. As we are a 100% non-smoking property, this policy is strictly enforced to maintain a clean and enjoyable environment for all our guests.We appreciate your understanding and hope to have the opportunity to better serve you in the future.
5.0分
其他
Great stay, clean and quiet place. Room was excellent. Major fast food chains at walking distance. About 5-10 min drive to the acrisure area
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Thousand Palms - Rancho Mirage. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!
4.0分
其他
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It was all pretty much good. Front desk staff was respectful. We rented the room because of its convenience to where we needed to be. Good price!
Although, we brought our own toiletries and towels. There needs to be hand soap at the sink, maybe small single use bottles of shampoo, conditioner, and lotion. The available bottles looked old and a little gross.
Also, found hair stuck to one of the motel's towel (we didn't touch it).
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Thousand Palms - Rancho Mirage. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!
1.0分
其他
The a/c was off , the room was to hot do when i turn on the a/c it was to noisy and takes long-time to get a good temperature inn the toom.
2.0分
其他
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Way more bad than good
If you dont count toilet seat barely hanging on, sink drain very slow and shampoo dispenser didn't work (wish I would have got the shampoo from my car before getting in shower)- room was fine to sleep in for a night..
My two huge complaints.. #1 - after being up at 3am, driving 440 miles & doing some work - called in at 230 to see if I could check in...$25 to check in early.. This is a Tuesday in off-season. There were about a dozen total cars in parking lot at 8pm & 6am so plenty of empty rooms
#2 - Internet worked for 5 minutes (hotel was empty) and that was it. Luckily i could use my hotspot on my phone so I could do what needed to be done for my job
Needless to say I will never stay there again and clearly don't recommend it
5.0分
其他
Great Stay
Great affordable room, clean and the staff was very friendly! I would definitely recommend this hotel to friends and family!
5.0分
其他
Great value
Great stay!! Would totally stay here again. Rooms were newly renovated and super clean. Comfy bed And air conditioning worked great.
5.0分
情侣出游
This property is actually better than you would expect. Freshly renovated, new, and clean, roomy. Free ice and fridge.
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酒店回复: Thank you for taking the time and reviewing our property. As we are under renovation, we love to see guest enjoy their stay and appreciate the amenities we offer. Hope to host you in the near future!
4.0分
情侣出游
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It was surprisingly clean. I wasn't prepared for the cleanliness and "new-ness" of the room. AC blew cold which was such a relief in such a hot place. Very basic but very clean and bed was comfortable.
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酒店回复: Thank you for taking the time to leave a very detailed review on your past stay. We enjoy reading that guest we able to feel comfortable during their stay. Your feedback will be shared with housekeeping as words of encouragement. Hope to host you in the near future!
从价格上可以看出，这家酒店设施非常简陋。但是，淋浴的状况很糟糕。他们给底部的瓷砖刷了漆，现在瓷砖已经剥落，看起来很脏。
It was the worst hotel ever the TV didn't work the beds were uncomfortable nothing but a sheet 4 a blanket they didn't give me my deposit back no bathtub and the pool and Jacuzzi were filthy n the Jacuzzi was cold
Great stay, clean and quiet place. Room was excellent. Major fast food chains at walking distance. About 5-10 min drive to the acrisure area
It was all pretty much good. Front desk staff was respectful. We rented the room because of its convenience to where we needed to be. Good price!
Although, we brought our own toiletries and towels. There needs to be hand soap at the sink, maybe small single use bottles of shampoo, conditioner, and lotion. The available bottles looked old and a little gross.
Also, found hair stuck to one of the motel's towel (we didn't touch it).
The a/c was off , the room was to hot do when i turn on the a/c it was to noisy and takes long-time to get a good temperature inn the toom.
Way more bad than good
If you dont count toilet seat barely hanging on, sink drain very slow and shampoo dispenser didn't work (wish I would have got the shampoo from my car before getting in shower)- room was fine to sleep in for a night..
My two huge complaints.. #1 - after being up at 3am, driving 440 miles & doing some work - called in at 230 to see if I could check in...$25 to check in early.. This is a Tuesday in off-season. There were about a dozen total cars in parking lot at 8pm & 6am so plenty of empty rooms
#2 - Internet worked for 5 minutes (hotel was empty) and that was it. Luckily i could use my hotspot on my phone so I could do what needed to be done for my job
Needless to say I will never stay there again and clearly don't recommend it
Great Stay
Great affordable room, clean and the staff was very friendly! I would definitely recommend this hotel to friends and family!
Great value
Great stay!! Would totally stay here again. Rooms were newly renovated and super clean. Comfy bed And air conditioning worked great.
This property is actually better than you would expect. Freshly renovated, new, and clean, roomy. Free ice and fridge.
It was surprisingly clean. I wasn't prepared for the cleanliness and "new-ness" of the room. AC blew cold which was such a relief in such a hot place. Very basic but very clean and bed was comfortable.