酒店回复: Dear Tim,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that you choose to spend the night with us. However, it's disheartened to read that you were unsatisfied with the cleanliness of the corners throughout the room, the shower and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Wanda, We at the RED ROOF INN COLUMBUS EAST - REYNOLDSBURG are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
3.0分
商务出差
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Check the room before you stay.
Beds and pillows horrible. Need to fix air conditioner fan. Bangs and clangs all night long. Also, management needs to patrol lot and stop the loud party people by 11pm. Had people partying outside our room until 2am or later. Slamming car doors and people showing up who were not even staying there.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus East - Reynoldsburg. We regret that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the bed and pillows, and the situation you mentioned about the individuals outside the property. Please accept our sincere apologies for the discomfort and inconvenience this may have caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
其他
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Second rate
Room was clean. However the blow dryer as well as the outlet and the phone in the room did not work. We stayed from Thursday - Monday and not once did any staff enter the room for fresh sheets or towels or anything.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus East - Reynoldsburg. We're glad to hear the room was clean. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible state of the blow dryer, outlet, and phone.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Shocked
I was shocked when I registered at the lobby. Online it said $83 but was charged $182.59. I told him that it said $83. online. He replied that was to reserve the room. On my statement it said that the Folio was $100. What in God's name is a folio fee? The place was worth $83. It had no amenities, no quick breakfast, residents that were staying a lot longer than a few nights ( a man came out of a room and asked me if I had cold medicine tablets). It seemed that maybe this Red Roof Inn had been shut down and that they were trying to start it up again. The toilet didn't flush properly. I tried to charge my hearing aids and cellphone on the outlets on the motel light. My cellphone didn't charge. The one light didn't work. I just needed a place to lie my body down for the night after a long day of driving. It was that but not much more.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus East - Reynoldsburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location, state of the toilet and outlets you reported. To prevent this from happening again, my team has been made aware of your comments.I have researched your reservation and verified that the $100.00 was intended for the security deposit and was refunded to your card on August 19, 2025 at 11:29 AM. It's important to note that it can take up to 10 business days for the funds to appear on your statement. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Our room was non smoking but smelled like smoke. The sheets/blankets & pillows all were stained and bathroom had poop on it. Show was stained black… and spider webs over the corners.
Ice room smelled horrible and has bugs everywhere.
Area was very sketchy… Cain korsos all around, homeless laying around.
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酒店回复: Dear Amber,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus East - Reynoldsburg. I am disappointed to know that you did not enjoy your stay due to the state of the room, bathroom and the bugs you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hop to have another chance to provide you with a better experience the next time you're in town. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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You broke it!!
Not so good. First night our faucet handle broke off due to corrosion. One of the service managers said we pushed it to hard. Lol. However, they did not charge us for it which was good. It just seemed that they wanted to argue about it. Other than that beds not comfortable and could have been much cleaner.
1.0分
其他
Smells like smoke, environment didn't look safe, noise from drunkers and we couldn't sleep. We couldn't wait to leave.
3.0分
其他
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Disappointed
Bedding was stained and so were the towels. Non smoking room that smelled of smoke. Burns on bathrooom floor. Dust caked on the frame of the bathroom mirror. WiFi never worked now did the tv.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus East - Reynoldsburg. We are disappointed that your experience did not meet your expectations. Please accept our sincerest apologies for the the condition of the bedding, towels, and bathroom mirror frame and also the Wi-Fi and television not working in your room. The intention of Red Roof is to have our guest confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for your review. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,MatthewRed Roof Management RediResponse Specialist
2.0分
其他
Stains on towels and comforter and floor was dirty. When it was brought to their attention all that was done was an apology.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback about your experience at Red Roof Inn Columbus East - Reynoldsburg. We sincerely appreciate your comments and we're sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the stained towels and comforter, and the other issues highlighted. Your satisfaction is important to Red Roof, we will be taking the feedback you provided into consideration to make improvements to ensure we offer an exceptional experience for our guests in the future.Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,SharmaRed Roof Management RediResponse Specialist
这只是一间过夜的房间。浴室狭窄，淋浴很弱。房间的各个角落都很脏。不过，除了 100 美元可退还押金外，价格很便宜。
好的
Check the room before you stay.
Beds and pillows horrible. Need to fix air conditioner fan. Bangs and clangs all night long. Also, management needs to patrol lot and stop the loud party people by 11pm. Had people partying outside our room until 2am or later. Slamming car doors and people showing up who were not even staying there.
Second rate
Room was clean. However the blow dryer as well as the outlet and the phone in the room did not work. We stayed from Thursday - Monday and not once did any staff enter the room for fresh sheets or towels or anything.
Shocked
I was shocked when I registered at the lobby. Online it said $83 but was charged $182.59. I told him that it said $83. online. He replied that was to reserve the room. On my statement it said that the Folio was $100. What in God's name is a folio fee? The place was worth $83. It had no amenities, no quick breakfast, residents that were staying a lot longer than a few nights ( a man came out of a room and asked me if I had cold medicine tablets). It seemed that maybe this Red Roof Inn had been shut down and that they were trying to start it up again. The toilet didn't flush properly. I tried to charge my hearing aids and cellphone on the outlets on the motel light. My cellphone didn't charge. The one light didn't work. I just needed a place to lie my body down for the night after a long day of driving. It was that but not much more.
Our room was non smoking but smelled like smoke. The sheets/blankets & pillows all were stained and bathroom had poop on it. Show was stained black… and spider webs over the corners.
Ice room smelled horrible and has bugs everywhere.
Area was very sketchy… Cain korsos all around, homeless laying around.
You broke it!!
Not so good. First night our faucet handle broke off due to corrosion. One of the service managers said we pushed it to hard. Lol. However, they did not charge us for it which was good. It just seemed that they wanted to argue about it. Other than that beds not comfortable and could have been much cleaner.
Smells like smoke, environment didn't look safe, noise from drunkers and we couldn't sleep. We couldn't wait to leave.
Disappointed
Bedding was stained and so were the towels. Non smoking room that smelled of smoke. Burns on bathrooom floor. Dust caked on the frame of the bathroom mirror. WiFi never worked now did the tv.
Stains on towels and comforter and floor was dirty. When it was brought to their attention all that was done was an apology.