酒店回复: 尊敬的 John K801，感谢您的精彩点评！我们很荣幸成为您的“回旋镖”酒店，并衷心感谢您一直以来的惠顾。很高兴您喜欢我们的员工、美食和优美的环境。历史悠久的桥梁和溪流营造出如此特别的氛围，我们很高兴您这次发现了海湾周围的风景优美的步道！期待很快再次欢迎您的光临。此致，宾客关系部

酒店回复: Dear Silfersan, Thank you very much for your kind review. We’re delighted to hear that your family stay at Sheen Falls Lodge was such a relaxing and memorable experience. It’s wonderful to know that you enjoyed the comfort of our spacious rooms, the convenience of the town transfer, and especially the unforgettable horseback ride. Your recommendation means a great deal to us, and we’re so pleased the natural beauty of our surroundings helped make your visit special. We hope to have the pleasure of welcoming you back again soon. Warm regards, Jaime Rodriguez Duty Manager

酒店回复: Dear Jen S, Thank you for sharing your feedback. We're truly sorry to hear that your recent experience with us fell short of expectations. We take all comments seriously, and it's clear we missed the mark in several areas during your stay. We sincerely apologize for the issues you encountered during check-in, the service at our bar, and the disappointing room service experience. What you described is far from the standard we strive to maintain, and we are addressing this feedback directly with the teams involved to ensure immediate improvements. We hope to welcoming you back soon and providing you a seamless stay! Warm Regards, Guest Services

酒店回复: Dear Guest, Thank you very much for your lovely review! We're delighted to hear that you enjoyed your time with us and that both the setting and the overall experience left a positive impression. It's always rewarding to know that guests appreciate the combination of comfort, service, and ambiance we strive to provide. We're especially glad you felt well taken care of throughout your stay. We hope to have the pleasure of welcoming you back in the future for another relaxing and enjoyable visit.

酒店回复: Cher Monsieur .., Chere Madame .., Nous vous remercions d’avoir pris le temps de partager votre experience avec nous. En effet, nous nous considerons vraiment chanceux d’avoir comme maison Kenmare, qui comme vous l’avez constate nous offre de magnifique activites et excursions pour nos clients. Je suis heureux d’apprendre que vous avez apprecies votre experience a Sheen Falls Lodge. Nous sommes tres fiere d’avoir une equipe engage et professionnel. Notre equipe essaie d’offrir un service d’excellence a nos clients, et je vais pour sure partager votre retour a toute la Sheen Falls Team. Monsieur, Madame.. Encore merci de nous partager votre magnifique experience, nous esperons vous accueillir de nouveau dans notre establissement pour une nouvelle aventure. Bien cordialement, Daniel Dalton. Front Office Manager Dear Guest, Thank you for taking the time to share your experience with us, we truly are fortunate to call Kenmare our home which as you experienced has a great many exciting activities and excursions for our guests to enjoy. I am delighted you enjoyed your experience, we are proud to have such an engaged team of professionals who take great pride in serving our guests excellently; it certainly brings me great joy to be able to share your feedback with the team. Once again a warm thank you for sharing your wonderful experience with us, we hope to welcome you back again in the not so distant future for another visit. Sincerely, Daniel Dalton Front Office Manager

酒店回复: Dear roelv457, Thank you for your kind review! We're thrilled to hear that you found your stay comfortable, quiet, and luxurious. It's wonderful that our staff, the beautiful views, and breakfast made your experience even more enjoyable. We hope you'll have the chance to stay longer on your next visit. Thank you for the recommendation, and we look forward to welcoming you back soon! Warmest Regards, Guest Relations