酒店回复: Dear Guest,Thank you María for sharing your experience. We are very sorry to hear about the interaction you described during check-in. Your feedback is important and will be addressed with our team to ensure every guest feels respected and welcome. We appreciate your honesty and hope to provide a better experience next time.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing such thoughtful feedback! We’re delighted to hear that our staff, cleanliness, and amenities made your stay enjoyable. It’s wonderful to know that the complimentary Thanksgiving dinner added a warm and welcoming touch during the holiday. We truly appreciate your kind words and hope to host you again soon!Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
优质的服务、清洁度和价格
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酒店回复: Dear Juan,Thank you for your kind review! We're delighted you enjoyed our excellent service, cleanliness, and pricing. It’s always our goal to provide great value and a welcoming stay. We truly appreciate your feedback and look forward to welcoming you again.Sincerely,Hotel Manager
2.0分
其他
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My final bill was not the price that ******* had quoted. It was about $40 per night higher. I talked to the lady at the front desk and she said, “All I do is push the numbers.” So, what price comes up on the computer is what she charges. Also, I was charged for an extra day because I checked out at 12:00 and was not told that checkout time was 11:00. I think that was pretty sorry for La Quinta to treat customers with such little respect.
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酒店回复: Dear Guest,Thank you for sharing your concerns. After reviewing your reservation details, we found that the rates charged at checkout matched the pricing and policies provided by ******* at the time of booking. Additionally, our standard checkout time is 11:00 AM, which is communicated during check-in and in the room. Any charges applied were in accordance with these policies. We’re sorry for any misunderstanding and are always here to help clarify details for our guests.Sincerely, Hotel Manager
2.0分
其他
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The receptionist is not pleasant. I did online check in which should be fast but she takes long everytime. Also she gave me the wrong room. I was not happy and will not be going back there after a year of business.
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酒店回复: I’m very sorry for the inconvenience you experienced during your recent stay. The delay at check-in and the mistake with your room are not the level of service we aim to provide, and I understand your frustration. Please know we are addressing these issues with our team to prevent this from happening again. We truly appreciate your year of business and regret that this experience has affected your decision to return.
2.0分
其他
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The refrigerator had rust inside it and was freezing drinks. The shower also had rust, the toilet would hardly flush you have ti hold the handle down for anything to go down. The keycards would just stop working. The room phones didnt work when i tried to call the office. When i made a complaint about the room above me jumping and stomping around all hours of the night nothing was done. The shower curtain rod was coming out if the wall and the shower curtain woudnt stay closed. The smoke detector was falling out of the ceiling.
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酒店回复: Dear Guest,We are glad you found some aspects of your stay manageable, and we appreciate you sharing your experience with us. We are taking your detailed concerns seriously, including the maintenance issues in your room, keycard problems, noise disturbance, and items that were not functioning properly. Your feedback is guiding our team as we focus on improvements to ensure a more reliable and comfortable stay for every guest.Sincerely, Hotel Manager
5.0分
其他
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Everything was nice. The hotel was very clean and the staff were wonderful! Ms Patrina was such a joy when we checked in. Breakfast was also very good. Thank you for making it a wonderful stay as it was our first time in Lafayette.
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酒店回复: Dear Pauline,We are thrilled to hear that your first visit to Lafayette was such a pleasant experience. It is wonderful that you found our hotel clean, enjoyed the breakfast, and received warm service from our staff, especially Ms. Patrina. We truly value your kind words and are glad that our team helped make your stay memorable. We look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Hotel Manager
4.0分
其他
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Everything was great about the stay except for the price of the snacks & drinks. I feel their prices are way too high & they overcharged a 20ounce soda at over $4 I would not have paid this much if they had any of their prices on their products. I’m not happy about what I would call price gouging from a very nice hotel.
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酒店回复: Dear Guest,Thank you Tiffany for sharing your feedback and rating. We are glad to know you enjoyed your stay overall and appreciate your comments regarding snack and drink pricing. Your feedback is valuable and will be reviewed carefully. We hope to welcome you again for another comfortable and enjoyable visit.Sincerely, Hotel Manager
1.0分
其他
I did not check into the hotel because I didn't understand the desk clerk, and I didn't feel safe. Please refund my money. Thank you..
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酒店回复: Dear Guest,"Thank you for your feedback. We’re sorry you felt unsafe; however, our front desk staff are trained to assist all guests clearly and professionally. All safety protocols are in place, and most guests report feeling secure and well-assisted during check-in."Sincerely, Hotel Manager
4.0分
情侣出游
Everything was great except the breakfast and it would have been delicious it would have been if it would have been hot.
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酒店回复: Dear Kenny,We are pleased to see your 8/10 rating and are glad that most aspects of your stay met your expectations. It is wonderful to know that you enjoyed your overall experience with us.We also note your feedback regarding the breakfast temperature and will address this with our team to ensure that future guests can enjoy a hot and satisfying meal during their stay.Sincerely,Hotel Manager
我们到达时，接待我们的人倒还算粗鲁，但她的态度很糟糕，看起来很生气。我们提到服务犬时，她对我们很粗鲁。尽管我们出示了驾照，而且付款也没什么问题，但她还是向我们收费，态度很粗鲁。
员工服务、清洁程度和设施都非常棒。我们入住时正值公共假期（感恩节），所有餐厅都关门了，酒店老板慷慨地提供了免费晚餐。晚餐美味可口，让我们倍感温馨。
优质的服务、清洁度和价格
My final bill was not the price that ******* had quoted. It was about $40 per night higher. I talked to the lady at the front desk and she said, “All I do is push the numbers.” So, what price comes up on the computer is what she charges. Also, I was charged for an extra day because I checked out at 12:00 and was not told that checkout time was 11:00. I think that was pretty sorry for La Quinta to treat customers with such little respect.
The receptionist is not pleasant. I did online check in which should be fast but she takes long everytime. Also she gave me the wrong room. I was not happy and will not be going back there after a year of business.
The refrigerator had rust inside it and was freezing drinks. The shower also had rust, the toilet would hardly flush you have ti hold the handle down for anything to go down. The keycards would just stop working. The room phones didnt work when i tried to call the office. When i made a complaint about the room above me jumping and stomping around all hours of the night nothing was done. The shower curtain rod was coming out if the wall and the shower curtain woudnt stay closed. The smoke detector was falling out of the ceiling.
Everything was nice. The hotel was very clean and the staff were wonderful! Ms Patrina was such a joy when we checked in. Breakfast was also very good. Thank you for making it a wonderful stay as it was our first time in Lafayette.
Everything was great about the stay except for the price of the snacks & drinks. I feel their prices are way too high & they overcharged a 20ounce soda at over $4 I would not have paid this much if they had any of their prices on their products. I’m not happy about what I would call price gouging from a very nice hotel.
I did not check into the hotel because I didn't understand the desk clerk, and I didn't feel safe. Please refund my money. Thank you..
Everything was great except the breakfast and it would have been delicious it would have been if it would have been hot.