酒店回复: Thank you for sharing this information. I understand the toilet issue could be frustrating. We have a maintenance person that would have been more than happy to assist you. There may have been a communication break down and I apologize for that. Regarding our staying over service. At this time we are asking our guests to request stay over service when needed. I apologize again for communication because that should have been address at check in. I will use these issues for training purposes and hope you will give us another try.

酒店回复: Dear Tiffany,Thank you for taking the time to share your feedback. We're glad to hear that our staff provided excellent service and made a positive impression during your stay.We sincerely apologize for the inconvenience with the TV remotes and the condition of the pool. That is certainly not the experience we aim to provide, and your concerns have been shared with our maintenance team for immediate review. We also appreciate your comments about breakfast and will use your feedback to continue refining our guest offerings.We hope you'll consider staying with us again in the future so we can provide a more seamless experience from start to finish.

酒店回复: Dear Deborah,Thank you for your wonderful review and perfect rating! We’re so glad to hear that you enjoyed a peaceful stay despite our close proximity to the airport. It's also great to know that you enjoyed the breakfast—we aim to start every guest’s day off right.We appreciate you choosing Best Western St. Louis Airport North Hotel & Suites and look forward to welcoming you back on a future visit.