酒店回复: Dear Christine,Thank you for sharing your experience. We're glad to hear you enjoyed the comfortable beds and friendly staff. We appreciate your feedback regarding the room insulation and the need for renovation. We’ll take that into consideration for future improvements. It's great that the location was convenient for your trip to Savannah, and we hope to welcome you back again soon!Sincerely, Hotel Manager
4.0分
家庭亲子
原文
翻译提供方：Google
在办理入住手续时，值班人员态度糟糕、脾气暴躁、粗鲁。
3.0分
其他
原文
翻译提供方：Google
酒店很破旧，但作为途中过夜还算可以。感觉不太安全
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酒店回复: Dear Mette,Thank you for taking the time to share your feedback. We’re glad to hear that our property served its purpose as a convenient stop for your travels, but we’re sorry to learn that aspects of your stay fell short of expectations. We understand your concerns regarding the condition of the hotel and the surrounding area. Please know that guest safety and comfort are our top priorities, and your comments will be shared with our management team for review and follow-up. We are currently exploring opportunities for updates and improvements to better serve our guests.Sincerely,Management Team
4.0分
其他
原文
翻译提供方：Google
合理的
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酒店回复: Dear MAURICIO,Thank you for your feedback. We are glad you found our pricing reasonable. We strive to offer good value to all our guests. Your input is appreciated. We hope to welcome you back soon.Sincerely, Hotel Manager
2.0分
其他
Entering the hotel smelled like mildew, the hallways reeked of smoke, the room wasn’t clean, air conditioning didn’t work
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酒店回复: Dear Guest,We regret that your experience did not meet expectations, particularly with the cleanliness, odor, and air conditioning concerns. These issues will be reviewed with our housekeeping and maintenance teams to ensure immediate attention and improvement. We take pride in maintaining a welcoming environment and hope to have the opportunity to provide you with a much better stay in the future.Sincerely, Hotel Manager
4.0分
家庭亲子
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The breakfast was just OK. Juice machine did not work. And the eggs were subpar. Probably would not eat the breakfast again. The place and staff were excellent!
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酒店回复: Dear Elizabeth,Thank you for your feedback. We are delighted to know you found the property and staff excellent. Your comments about the breakfast and juice machine have been noted and will be reviewed with our team to make improvements. We appreciate your input and look forward to offering an even better experience next time.Sincerely, Hotel Manager
5.0分
其他
The room was clean! The staff was very friendly and polite. Beds were super comfy!
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to know that the clean room, friendly and polite staff, and super comfortable beds made your stay enjoyable. Our team is committed to creating a warm and welcoming environment, and it is great to hear your experience reflects that care. We look forward to hosting you again for another pleasant visit.Sincerely, Hotel Manager
4.0分
其他
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Surprisingly nice place for the price
Surprisingly nice hotel for the relatively low price. Room was clean though quality of finishes like caulking in the bathroom was spotty. There was a fridge and a microwave. The air conditioner worked well. Floor is vinyl, not carpet, which I prefer as it's easier to see that it's clean. Note that there is no elevator - if you're on the second floor, you'll need to be able to carry your luggage up the stairs. Entrances to rooms are outside - motel-style. All in all, I would definitely stay here again.
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酒店回复: Dear Sharon,Thank you for your thoughtful review! We are glad to hear you found the hotel to be a great value, with a clean room, useful amenities, and a reliable air conditioner. Your note about the finishes, motel-style entrances, and lack of elevator is helpful for future travelers. We are delighted to know you will stay again and look forward to welcoming you back.Sincerely, Hotel Manager
2.0分
其他
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Barely serviceable if no other option
Moldy, musty smell permeates the entire building. Renovation debris, buckets of chemicals, and old air conditioning units stacked in stairwell, partially blocking emergency exit. (Why wasn’t this mess hauled away in a dumpster?) Meager breakfast options, not replenished when empty. Oatmeal packets available, but no means to add hot water. I didn’t expect luxury for the price, but this is a poor effort. The stairwell-as-trash-storage probably violates a number of fire and health codes.
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酒店回复: Your review is genuinely important to us, and we are sorry for the disappointing experience you encountered during your stay. We believe that honest feedback is essential to improving, and your comments have been shared directly with our leadership team for immediate review. We take full responsibility for the shortcomings you described, and we are committed to making meaningful corrections. It would be our privilege to have the opportunity to welcome you back and demonstrate a much stronger performance.
糟糕的客户服务。
一开始还不错，直到我们入住房间后才发现。有一个房间的马桶冲不上水……跟前台提了三次，还是没修好。后来淋浴间也堵了，排水超级慢，你基本上是站在自己弄脏的地方……
提前退房后又提了一次。那位女士只是给了我们一张卡，让我们打电话给经理。
房费之外还要加100美元押金，相对于这样的服务质量来说，这价格有点高了。
2晚游览萨凡纳
我们在这家酒店住了两晚。尽管靠近高速公路，我们还是睡得很好，床也很舒服。工作人员非常友善。然而，房间之间的隔断隔热效果不够。这家酒店需要稍微翻新一下。距萨凡纳历史中心 25 分钟路程
在办理入住手续时，值班人员态度糟糕、脾气暴躁、粗鲁。
酒店很破旧，但作为途中过夜还算可以。感觉不太安全
合理的
Entering the hotel smelled like mildew, the hallways reeked of smoke, the room wasn’t clean, air conditioning didn’t work
The breakfast was just OK. Juice machine did not work. And the eggs were subpar. Probably would not eat the breakfast again. The place and staff were excellent!
The room was clean! The staff was very friendly and polite. Beds were super comfy!
Surprisingly nice place for the price
Surprisingly nice hotel for the relatively low price. Room was clean though quality of finishes like caulking in the bathroom was spotty. There was a fridge and a microwave. The air conditioner worked well. Floor is vinyl, not carpet, which I prefer as it's easier to see that it's clean. Note that there is no elevator - if you're on the second floor, you'll need to be able to carry your luggage up the stairs. Entrances to rooms are outside - motel-style. All in all, I would definitely stay here again.
Barely serviceable if no other option
Moldy, musty smell permeates the entire building. Renovation debris, buckets of chemicals, and old air conditioning units stacked in stairwell, partially blocking emergency exit. (Why wasn’t this mess hauled away in a dumpster?) Meager breakfast options, not replenished when empty. Oatmeal packets available, but no means to add hot water. I didn’t expect luxury for the price, but this is a poor effort. The stairwell-as-trash-storage probably violates a number of fire and health codes.