The odor in our room was so terrible that we had to purchase and use an entire can of Fabreeze in the room. The staff had no air freshener. The only chair in the room was so soiled and stained we would not even put our luggage on it. There were roaches everywhere. The staff allowed non-handicapped guests park in the handicap parking without proper placards or license. We will never stay at this hotel ever again even if offered for free.
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酒店回复: Thank you for your response and making us aware of the issues in the room. We took action right away to treat the pests in the room. The condition of the armchair is unacceptable and should have been removed from the guest room before it was rented. We have addressed with housekeeping about what should be done moving forward. The experience you had does not match our standards and we hope you will accept our sincere apologies.
1.0分
其他
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First off, this is a motel. Exterior entrances, so no barrier between your door and the parking lot. There was a group of dudes hanging out in the parking lot drinking and smoking. My door was facing them. Then I get in the room and it smells. It smells like 20 years of stink and smoke and cover up of room spray and cleaning products. The kind of smell that will stick on your clothes. This place is not for everyone. For some dude that just needs a bed overnight, I guess it’s fine.
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酒店回复: Good morning Sindy,We try to be clear online in our descriptions and all photos that we are an exterior corridor hotel. We have a well-lit parking lot and we take the safety and security of our guests very seriously. The other guests in the parking lot were not causing any disturbances or creating any excessive noise. I’m sorry to hear that you did not find the hotel a good fit for you but we did let you know while you were still at the property that we did issue a refund as a courtesy.
3.0分
商务出差
This hotel was just a basic place to spend the night.
The staff was cordial and accommodating.
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酒店回复: Thank you for complimenting our staff! We hope you’ll visit again next time you are in the area.
1.0分
家庭亲子
The room was filthy, trash was left in the fridge, fridge was leaking water, tub was still filthy from the previous guest and the toilet was backed up!
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酒店回复: I am very sorry to hear this. We're investigating and taking steps to ensure our rooms meet our standards. The fridge and toilet issues in the room have been repaired and the cleanliness issues have been discussed with the housekeeping staff. If you are ever back in the area, I hope you’ll consider giving us another chance to give you a better experience!
3.0分
其他
The night front desk could have been more friendlier
5.0分
其他
Reliable as I have now stayed a couple of times when visiting ADA. Clean, good internet for working, and comfortable bed. Good value for the price.
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酒店回复: Thank you for the review, Karen! We are proud of what we offer and we are happy to hear when our guests have a great experience!
4.0分
家庭亲子
Parking was inconvenient. Had to park far away!
4.0分
商务出差
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Great stay for 1 night or to catch quick sleep
Bed was decently comfy, pillows are stupid soft, if you want some support recommend bring a neck pillow or your home pillow. Water pressure is okay. Place is clean easy access, and breakfast is also decent.
5.0分
情侣出游
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Great stay as always the rooms are great for the price and the friendly staff are our reasons for always picking this one over any of the other places to stay at!
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酒店回复: Dear Donald,Thank you for your recent stay! we appreciate the great review and hope to see you again soon.
短期住宿很方便。
The odor in our room was so terrible that we had to purchase and use an entire can of Fabreeze in the room. The staff had no air freshener. The only chair in the room was so soiled and stained we would not even put our luggage on it. There were roaches everywhere. The staff allowed non-handicapped guests park in the handicap parking without proper placards or license. We will never stay at this hotel ever again even if offered for free.
First off, this is a motel. Exterior entrances, so no barrier between your door and the parking lot. There was a group of dudes hanging out in the parking lot drinking and smoking. My door was facing them. Then I get in the room and it smells. It smells like 20 years of stink and smoke and cover up of room spray and cleaning products. The kind of smell that will stick on your clothes. This place is not for everyone. For some dude that just needs a bed overnight, I guess it’s fine.
This hotel was just a basic place to spend the night.
The staff was cordial and accommodating.
The room was filthy, trash was left in the fridge, fridge was leaking water, tub was still filthy from the previous guest and the toilet was backed up!
The night front desk could have been more friendlier
Reliable as I have now stayed a couple of times when visiting ADA. Clean, good internet for working, and comfortable bed. Good value for the price.
Parking was inconvenient. Had to park far away!
Great stay for 1 night or to catch quick sleep
Bed was decently comfy, pillows are stupid soft, if you want some support recommend bring a neck pillow or your home pillow. Water pressure is okay. Place is clean easy access, and breakfast is also decent.
Great stay as always the rooms are great for the price and the friendly staff are our reasons for always picking this one over any of the other places to stay at!