酒店回复: Dear Nicolas Thank you for sharing your feedback. We’re glad to hear that you had a good overall stay with us, even if it was just for one night. We apologize for the inconvenience caused by the bar being closed during your visit. We understand how important it is to have all amenities available, and we will work on ensuring this doesn’t happen in the future.We hope to welcome you back soon and provide an even better experience. If there’s anything else you’d like to share or if you have any specific requests for your next stay, please let us know.
5.0分
情侣出游
原文
翻译提供方：Google
我真的很享受这次住宿。舒服的
5.0分
家庭亲子
原文
翻译提供方：Google
干净而且非常细心
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酒店回复: Dear PeterThank you so much for your kind words! We’re delighted to hear that you found our place clean and well-maintained. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
1.0分
其他
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The room was clean — I’ll give them that. But everything else? A comedy of disappointment. The bar was closed (no explanation, no apology), the “gas fire feature” was out of order, and the pool felt like an arctic plunge. A working fire pit might’ve saved the vibe, but no such luck. Breakfast? Don’t even get me started — no juice, no pancake mix, and the sausage tray was emptier than my patience by the end of the stay. For the price, it felt like paying for amenities that only existed in the brochure. Our room wasn’t cleaned once during our two-night stay, which was the final straw. Overpriced, underdelivered — and I won’t be back for the sequel.
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酒店回复: Dear Mrs. HeathcoatWe’re glad to hear the room cleanliness met your expectations, but we’re truly sorry that other aspects of your stay fell short.To clarify, our bar is currently closed on weekends, and we apologize for any confusion or inconvenience this may have caused. The pool is always available to guests, but as it is located outdoors, it can feel quite cold during seasonal changes — we understand how that may have impacted your enjoyment.Regarding housekeeping, we currently offer service every other day for multi-night stays. For a two-night visit, service would typically be available on one of those days. If anything was needed during your stay, our front desk team would have been happy to assist — we’re sorry if that wasn’t clearly communicated.We also regret the issues you encountered with breakfast and amenities. Your feedback is important, and we’re reviewing these concerns to improve the guest experience moving forward.Thank you again for your honesty, and we hope you’ll consider giving us another opportunity in the future.
1.0分
商务出差
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Worst Fairfield In America
The rooms a tiny, the frigid is tiny, the price is outrageous, the pillows are awful, the bed constantly slips off the frame, the tv is locked so you can’t use a streaming device, the internet was broken and slow but they’ll upgrade you for $17.00 more, LOUD, the toilet seat was broken, and there was something very slippery on the bathroom floor and the staff didn’t resolve it after I reported it even after I fell. I’ve stayed at Fairfield’s all over the country and this place cost Fairfield my business for life.
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear that your stay did not meet expectations. What you described is far from the standard we strive to uphold, and I sincerely apologize for the discomfort and inconvenience you encountered.Your feedback about the room size, amenities, internet service, and especially the unresolved safety issue in the bathroom is deeply concerning. I understand how frustrating it must have been to deal with these issues, and I regret that our team did not resolve them promptly. Please know that we take these matters seriously and will be addressing them with our staff and management to ensure they are corrected immediately.We value your loyalty to Fairfield and are disappointed to hear that this experience has impacted your view of the brand. If you're open to it, I’d appreciate the opportunity to speak with you directly and make things right. Your insights are incredibly important to us, and we’d like to learn more so we can improve.Thank you again for your honest feedback. We hope to regain your trust in the future.
4.0分
家庭亲子
Hotel phones were not working very well when trying to schedule a room. Staff was helpful.
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酒店回复: Thank you for your feedback. We're sorry to hear that you experienced issues with our hotel phones while scheduling your room. We're glad our staff could assist you and make the process smoother. Your comments are valuable to us, and we'll work on improving our phone system to ensure a better experience in the future. If there's anything else we can do to make your stay more comfortable, please let us know.
5.0分
家庭亲子
Clean rooms and common area and excellent staff. Breakfast just ok.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed our clean rooms and common areas, and that our staff made a positive impression on you. We strive to provide the best experience for our guests, and your feedback is truly appreciated. We look forward to welcoming you back soon! Safe travels!
酒店回复: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our nice location, new facilities, free breakfast, easy parking, and soft, comfortable beds. Your satisfaction is our top priority, and it's great to know we met your expectations.We look forward to welcoming you back for another exceptional stay. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.
1.0分
商务出差
I didn’t Check in. Was in the hospital
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酒店回复: We’re sorry to hear about your circumstances and hope you’re feeling better. We understand that you were unable to check in due to being hospitalized, and we truly sympathize with that situation.Given that the reservation wasn’t used, we’re a bit surprised by the 2/10 rating, as we didn’t have the opportunity to provide service or hospitality during your stay. If there was any confusion or issue with your reservation, we’d be happy to look into it further — please feel free to reach out to our management team directly.Wishing you a smooth recovery, and thank you again
干净整洁，员工也非常友好！谢谢！
就一晚
总的来说，我的住宿体验很好，我只住了一晚，我唯一不喜欢的是酒吧关门了。
我真的很享受这次住宿。舒服的
干净而且非常细心
The room was clean — I’ll give them that. But everything else? A comedy of disappointment. The bar was closed (no explanation, no apology), the “gas fire feature” was out of order, and the pool felt like an arctic plunge. A working fire pit might’ve saved the vibe, but no such luck. Breakfast? Don’t even get me started — no juice, no pancake mix, and the sausage tray was emptier than my patience by the end of the stay. For the price, it felt like paying for amenities that only existed in the brochure. Our room wasn’t cleaned once during our two-night stay, which was the final straw. Overpriced, underdelivered — and I won’t be back for the sequel.
Worst Fairfield In America
The rooms a tiny, the frigid is tiny, the price is outrageous, the pillows are awful, the bed constantly slips off the frame, the tv is locked so you can’t use a streaming device, the internet was broken and slow but they’ll upgrade you for $17.00 more, LOUD, the toilet seat was broken, and there was something very slippery on the bathroom floor and the staff didn’t resolve it after I reported it even after I fell. I’ve stayed at Fairfield’s all over the country and this place cost Fairfield my business for life.
Hotel phones were not working very well when trying to schedule a room. Staff was helpful.
Clean rooms and common area and excellent staff. Breakfast just ok.
Nice location, new facilities... free breakfast, easy parking, soft comfortable beds
I didn’t Check in. Was in the hospital