酒店回复: Thank you for taking the time to share your feedback. We’re so glad to hear that our team made a positive impression during your stay, even in the midst of the unexpected power outage. We’ll be sure to pass along your kind words to them.We also appreciate your candid notes regarding the check-in experience and the in-room fire alarm light. Your feedback helps us identify areas where we can improve, and we’re actively working to enhance both the efficiency of our arrival process and guest room comfort.Regarding the rates and Bonvoy points, we understand the frustration and always recommend booking directly with Marriott to ensure the full range of benefits. That said, we hope to welcome you back again and provide an even smoother experience next time.
2.0分
其他
原文
翻译提供方：Google
地方不错，就是价格贵得离谱。游客太多，我猜他们肯定能抬价。
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酒店回复: Thank you for taking the time to share your feedback. We're glad you found our property to be a nice place. We understand your concerns regarding pricing our rates do vary depending on local demand and seasonal events, and we always aim to remain competitive while providing a high level of service. We hope to have the opportunity to welcome you back again in the future.Safe travels
4.0分
其他
原文
翻译提供方：Google
放松舒适，服务非常友好
酒店回复: Thank you for staying with us. Hope to see you again.
5.0分
其他
原文
翻译提供方：Google
不
酒店回复: Yes
3.0分
其他
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Watch out for the $15/day parking fee which was not clearly called out. The thermostat in our room didn’t work so we were very uncomfortable trying to sleep.
Breakfast was typical.
5.0分
家庭亲子
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Staff were friendly. Rooms are large and clean. Bathroom is upscale. Hot tub was lovely. We slept through breakfast so can’t speak to that. But their set up and area looked promising.
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酒店回复: Thank you so much for sharing your feedback with us! We’re delighted to hear you enjoyed our friendly staff, spacious and clean rooms, and the comfort of our upscale bathrooms. It’s also wonderful to know you were able to relax in the hot tub during your stay.We’re sorry you missed breakfast, but we appreciate your kind words about the setup — we hope you’ll have the chance to enjoy it on your next visit. We look forward to welcoming you back to SpringHill Suites Truckee Lake Tahoe!
5.0分
商务出差
Front desk staff was very professional and informative. Hotel is clean. Will definitely stay at this hotel again!
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酒店回复: Thank you so much for your kind words everyone here appreciates it dearly. We can't wait to have you again and hope to see you soon.
房间挺好的，很宽敞，卫生间也大且干净。挺满意的。到的时候中午12点，问了下可以办理入住，我们就提前入住了。第二天11点退房，我女儿还没打打扮好，我们先下来交了房卡，告诉前台女儿还在房间，前台说没问题，可以的。美国人都挺友好。我看还有牵狗的，跟前台聊了下，说在美国都能带宠物入住，并且任何房间都行，没有指定的宠物房间。真好。
因为工作原因，我从雷诺机场租了车过来入住。因为是万豪旗下的酒店，员工的服务态度非常周到。酒店设施也很干净，住得很舒服。还包含丰盛的早餐，让一天的开始非常顺利，这点很棒！这是一家我会想再来的酒店！
酒店在高速公路附近，交通便利。设施很新，空间也大。房间里备品不多，但可以向前台索取。早餐品质一般。
优点：酒店员工很棒，非常友好，乐于助人（即使整个酒店都停电了）。早餐是免费的，而且相当不错。
缺点：入住手续很慢。房间中间一张大床正上方有一个火警警报器，一直闪烁着明亮的光芒。如果不直接通过万豪酒店预订，价格会更优惠，但住宿时没有旅享家积分。
地方不错，就是价格贵得离谱。游客太多，我猜他们肯定能抬价。
放松舒适，服务非常友好
不
Watch out for the $15/day parking fee which was not clearly called out. The thermostat in our room didn’t work so we were very uncomfortable trying to sleep.
Breakfast was typical.
Staff were friendly. Rooms are large and clean. Bathroom is upscale. Hot tub was lovely. We slept through breakfast so can’t speak to that. But their set up and area looked promising.
Front desk staff was very professional and informative. Hotel is clean. Will definitely stay at this hotel again!