酒店回复: Dear Fritz, Thank you for sharing your experience; we genuinely regret that your stay fell short of expectations. While we strive to offer comfortable and affordable accommodations, it’s clear that several aspects of your room and service did not reflect the standards we aim to maintain. Your detailed feedback about the furnishings, key cards, and maintenance issues has been taken seriously and shared with our team. We are addressing these concerns and enhancing the overall guest experience. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely, Hotel Management

酒店回复: Dear Oksana,We sincerely apologize for the poor experience you encountered during your stay. The issues you mentioned are concerning and fall below the standards we aim to provide. We regret how these issues disrupted your stay and caused discomfort. Your feedback is important, and we will address these concerns with our team to improve the overall cleanliness, functionality, and service. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management

酒店回复: Dear Valarie, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations for you. Please revisit us so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

酒店回复: Dear Guest, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. Please be assured that we understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the location.Sincerely,Hotel Management

酒店回复: Dear José, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Further, we regret if the choices offered for breakfast were not to your taste. Your remarks are discussed with the team for improvement. Our front desk team is very attentive and available to hear you 24/7, but we are sorry if this did not happen in your instance. We will discuss this so this lapse in service is not repeated. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

酒店回复: Dear Oscar,Thank you for sharing your experience with other travelers. We are glad you were pleased with our staff’s services. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Extended Stay America any time your travels bring you back this way.Sincerely,Hotel Management

酒店回复: Dear Sasha, Thank you for selecting our hotel and taking the time to write a review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

酒店回复: Dear Korniji, Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable and exceptional home away from home for our guests. We are thrilled to hear that our team, especially Monica, took such great care of you. Your remarks are appreciated. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely,Hotel Management