酒店回复: Dear Francisca,Please accept our sincere apologies for the odor in your room. We regret that your request was not properly followed, and we will address the odor concern with our housekeeping team and work to ensure this does not occur in the future. Thank you for being our guest, and we hope to provide a more pleasant stay in the future.
1.0分
商务出差
原文
翻译提供方：Google
无烟房，但晚上满是香烟味，无法呼吸
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酒店回复: Dear Dhaval,We appreciate you sharing your thoughts regarding your recent visit with us. However, we're sorry that we did not meet your expectations. Rest assured, we will share your comments with our team to ensure we are meeting our high standards going forward and that the conditions of your room are improved. It was a pleasure having you here, and we hope you'll consider giving us another chance to change your perceptions in the future.
酒店回复: Dear Shanice,Thank you for staying with us. We want to ensure every guest receives a clean, comfortable room, and we sincerely apologize that on this occasion, we fell short. Please know we will be communicating your comments and concerns with our maintenance and housekeeping teams so we can work to address these issues. We wish you pleasant future travels.
2.0分
情侣出游
原文
翻译提供方：Google
这不是他们放在页面上的内容
1.0分
其他
原文
翻译提供方：Google
我想要得到报销。我无法旅行。我的航班被取消了。
4.0分
商务出差
I DONT KNOW WHAT HAPPENED TO THE SHEETS IN BED THAT SMELLS REALLY BAD ROOM FLOOR DIRTY SHOULD DONA BETTER CLEAN ONCE STAY IS EXPENSIVE over $200 night
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酒店回复: It was a pleasure welcoming you, and we appreciate your feedback. We sincerely apologize for any concerns you had, and we will work to identify and correct any issues as quickly as possible. Thank you for letting us know about your experience, as it helps us continually improve, and we hope you will consider returning. It would be an honor to have you as our guest anytime.
3.0分
商务出差
There is no breakfast as originally advertised. That was the only reason why I chose this location over others. Otherwise the room and location/area was fine.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you were pleased with your room and our location, though we completely understand your disappointment about breakfast. Please know that we do offer a complimentary light breakfast with coffee, tea, and juice, and we sincerely regret any confusion. We appreciate you bringing this to our attention so we can ensure that all information about our amenities is clear and accurate. We hope you’ll consider staying with us again so we can provide you with a more seamless experience.
临时预定，离机场不是很近。设施太差，没有电梯，房间昏暗 安全性是个问题。门感觉随时会开。外面走廊声音很大
房间脏乱，环境恶劣
房间超级脏，床单又脏又脏，味道闻起来像香烟和****，一切都太脏了。我不推荐给任何人
我要了一间无烟房间，但房间里却充满香烟味。
无烟房，但晚上满是香烟味，无法呼吸
恶心，不干净。218 号房间的烟雾探测器坏了/没有安装。床单脏兮兮的。床罩上有香烟烫过的痕迹。房间有股臭味。淋浴很脏，天花板都快散架了。没有洗漱用品可用。对于本来就糟糕的旅行来说，这次住宿真是太糟糕了。
这不是他们放在页面上的内容
我想要得到报销。我无法旅行。我的航班被取消了。
I DONT KNOW WHAT HAPPENED TO THE SHEETS IN BED THAT SMELLS REALLY BAD ROOM FLOOR DIRTY SHOULD DONA BETTER CLEAN ONCE STAY IS EXPENSIVE over $200 night
There is no breakfast as originally advertised. That was the only reason why I chose this location over others. Otherwise the room and location/area was fine.