酒店回复: Dear Guest,Thank you for your wonderful review and for choosing to stay with us at Grand Palladium White Sand Resort & Spa. We are delighted to hear that you had an enjoyable family vacation.Your kind words about our staff, especially our concierges David and Cielo, and the housekeeping and minibar service teams, are greatly appreciated. We will be sure to share your positive feedback with them. It is our goal to ensure every guest feels well cared for, and we are thrilled that they made your stay so comfortable.We look forward to welcoming you and your family back soon.Kind regards,Kenia Rodriguez Hospitality SR Advisor
酒店回复: Estimado huésped,Muchas gracias por compartir su experiencia. Nos alegra saber que disfrutó de la limpieza y del buen funcionamiento de nuestras instalaciones, así como de la comodidad del transporte dentro del complejo.Esperamos tener el placer de recibirlos nuevamente muy pronto.Saludos cordiales,
Please take my comments to heart from someone who has traveled to 30+ countries and stayed at different resorts.
My wife and I traveled with our 2 young children ( under 5) end of September.
This was our first time taking our children from a family trip. Our trip was a pure DISAPPOINTMENT. The Resort management is either NON-EXISTENT OR DON'T CARE about improving their service. I would give credit to customer service. They try so hard, but evidently, if Management is OFF, Customer service is limited.
FYI. I am attaching most of the photos to show you what I meant
1. Our patio door was broke from day1. It was not closing right. We made a complaint and it was not still fixed until day 5 when we left. This is a serious safety issue. You can imagine how many What ifs could happen with unlocked room where we left our valuables everyday
2. The NEST ( buffet restaurant) served spoiled food. I complained to the manager on duty that morning and the Chef. I was told, it would be addressed by the higher administration. Again, no action was taken until I left the resort on day 5.
3. My son has allergies which we specifically mentioned each time we entered the restaurant. Here we are in the evening, eating at the Thai restaurant, we order FRIES, plain French fries. The fries were delivered with 2 pieces of TOFU. What if my son had allergies to TOFU?
Same night, I ordered CHICKEN WINGS and instead I got PORK😡😡
NOTE: Read more on Google
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酒店回复: Dear Guest,Thank you for taking the time to share such a detailed account of your experience. We are sincerely sorry to read that your family stay did not meet expectations, especially considering the importance of this being your first vacation with your children. Please accept our most genuine apologies for the situations you encountered and the inconvenience they caused.Your feedback regarding the maintenance issues in your room, the restaurant experience, food quality, and sanitation has been shared in detail with the corresponding department heads for immediate review. We are also addressing your comments about language barriers, communication within the resort, and transportation availability to ensure a smoother guest experience going forward.We are especially sorry to hear about the allergy concerns you mentioned — we fully understand the seriousness of this and are reinforcing our food-handling procedures and communication between our culinary and service teams to avoid such errors in the future.We truly appreciate your recognition of our concierge, David, and his efforts to assist your family during your stay. Our goal is always to provide resolution and comfort, and we regret that our compensation proposal did not meet your expectations.Your comments are extremely valuable and will be used to guide improvements in both operations and management supervision. We sincerely hope you might reconsider visiting us in the future, giving us the opportunity to demonstrate the high standards of service and safety we strive to uphold.Kind regards,
5.0分
家庭亲子
They offer a consierges
a couple of eager kids full of energy alway ready to help and knowledge of the place
Cielo and David
Gracias
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酒店回复: Dear guest,Thank you for your kind feedback. We are delighted to hear that Cielo and David made your stay enjoyable with their energy, helpfulness, and excellent knowledge of the resort. Your compliments will be shared with them—they will be thrilled to know they made a positive impact on your experience.We look forward to welcoming you back soon for another memorable stay at Grand Palladium White Sand Resort & Spa.Best regards,
4.0分
情侣出游
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Our first impression was it was beautiful! All the staff were very nice and accommodating, some language barrier, but not too bad. Our room was big and comfortable. Only issue with the room was the phone didn't work. Had to ask 3 times for someone to come look and fix it. Still dodnt work when we left 5 days later.Overalll, we had a great time.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re very happy to know that you found the resort beautiful and that our team made you feel welcome throughout your stay. It’s great to hear that you enjoyed the comfort of your room and the overall atmosphere.We’re sorry to hear about the inconvenience with the phone in your room and that it wasn’t resolved during your visit. Please rest assured that your comments have been shared with our maintenance team to ensure this issue is addressed promptly.We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon for an even better stay.Kind regards,
5.0分
其他
Great concierge staff Cielo and David. Fabulous room aytendants and turn down attendants. Supep friendly staff.
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酒店回复: Dear Guest,Thank you for your kind words about our team. We’re delighted to hear that Cielo and David from our concierge staff made such a positive impression, and that our room attendants and turn-down service contributed to your comfort. Your recognition of our friendly team truly means a lot, and we will be sure to share your compliments with everyone mentioned.We look forward to welcoming you back for another fabulous stay.Warm regards,
5.0分
情侣出游
David was great and knowledgeable! First time at this location and have no complaints.
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酒店回复: Dear guest,Thank you for sharing your feedback with us. We’re thrilled to hear that David made such a great impression with his knowledge and service. It’s wonderful to know your first visit was a positive one and without complaints.We hope this will be the first of many stays with us, and we look forward to welcoming you back soon.Best regards,
工作人员彬彬有礼，总是乐于助人。
David 和 Cielo（礼宾员）都很乐于助人。
我只想说一句：这家酒店需要提供更多素食选择，因为素食选择太少了，我们没能好好享受。
您好
我们一家三口（3位成人）于2025年8月16日至28日入住了这家酒店。
我们入住的是白沙大钯金酒店（Grand Palladium White Sand）68平方米的套房。
套房内设有一间卧室和一间带沙发床的客厅（足够一位成人舒适地睡下）。
我们的礼宾David和Cielo非常出色，他们总是细心周到，让我们的入住体验非常轻松。再次感谢您！☺️
清洁服务非常出色，而且非常友好，迷你吧服务也同样出色。
食物不错，但种类不够丰富，不合我的口味。
设施非常棒，尤其是体育设施（健身房、足球场、篮球场、网球场等等）。
儿童俱乐部非常棒，应有尽有！
由于有马尾藻，海水不太好，但遗憾的是度假村对此无能为力，他们每天都会清理海滩。
花园非常美丽；置身于大自然之中，周围环绕着各种动物，这也是我们选择这家酒店的标准之一。
这家酒店唯一的缺点或许在于，虽然它本身就很棒，但有时路途会显得很远（尤其是在30度的高温下）。而且它距离普拉亚德尔卡曼和坎昆都很远，出行比较困难（价格和出发时间都比较复杂）。
总之，我强烈推荐这家酒店。
我们的入住体验非常愉快、放松，最重要的是，格调优雅，从礼宾部（David 和 Cielo）到前台接待、信息咨询、入住登记，以及最重要的，他们提供的全方位支持，无不体现着卓越的客户服务。总之，满分 10 分。感谢 ******* 让我们有机会以 VIP 身份享受入住体验。谢谢。
我们喜欢整个建筑群的清洁和总体状况，一切都运转良好，交通便利，虽然有点远，但可以随时在任何大厅乘坐交通工具
服务很好，食物不错但不是很好，饮料很一般，度假村内的交通很差，清洁度无可挑剔，管家很棒，总的来说，我认为这很好。
Would I recommend this resort? NOOOOOO
Please take my comments to heart from someone who has traveled to 30+ countries and stayed at different resorts.
My wife and I traveled with our 2 young children ( under 5) end of September.
This was our first time taking our children from a family trip. Our trip was a pure DISAPPOINTMENT. The Resort management is either NON-EXISTENT OR DON'T CARE about improving their service. I would give credit to customer service. They try so hard, but evidently, if Management is OFF, Customer service is limited.
FYI. I am attaching most of the photos to show you what I meant
1. Our patio door was broke from day1. It was not closing right. We made a complaint and it was not still fixed until day 5 when we left. This is a serious safety issue. You can imagine how many What ifs could happen with unlocked room where we left our valuables everyday
2. The NEST ( buffet restaurant) served spoiled food. I complained to the manager on duty that morning and the Chef. I was told, it would be addressed by the higher administration. Again, no action was taken until I left the resort on day 5.
3. My son has allergies which we specifically mentioned each time we entered the restaurant. Here we are in the evening, eating at the Thai restaurant, we order FRIES, plain French fries. The fries were delivered with 2 pieces of TOFU. What if my son had allergies to TOFU?
Same night, I ordered CHICKEN WINGS and instead I got PORK😡😡
NOTE: Read more on Google
They offer a consierges
a couple of eager kids full of energy alway ready to help and knowledge of the place
Cielo and David
Gracias
Our first impression was it was beautiful! All the staff were very nice and accommodating, some language barrier, but not too bad. Our room was big and comfortable. Only issue with the room was the phone didn't work. Had to ask 3 times for someone to come look and fix it. Still dodnt work when we left 5 days later.Overalll, we had a great time.
Great concierge staff Cielo and David. Fabulous room aytendants and turn down attendants. Supep friendly staff.
David was great and knowledgeable! First time at this location and have no complaints.