酒店回复: Dear Valued Customer,Thank you very much for having taken your valuable time to complete the survey during your recent stay at Chatrium Niseko Japan.We were delighted to note that you found every aspect of your accommodation highly satisfactory, and that the quality of service rendered by our staff greatly contributed to making your visit even more pleasant and comfortable for you. It was indeed a pleasure having you as our guests, and we look forward to welcoming you again to our hotel on your next trip to Niseko.Remarkable yours,Sahapol LaddaT
酒店回复: Dear Guest,Thank you so much for sharing your feedback and for giving us a perfect rating across all categories. We’re delighted to hear that you enjoyed your stay in our 2-Bedroom Suite and appreciated the cleanliness, amenities, and service.We’re glad that our location worked well for you, being just a short walk from the Hirafu ski lift. While we’re not ski-in/ski-out, we strive to provide exceptional value and comfort, and your comments confirm that we’re on the right track.It’s wonderful to know that you plan to stay with us again on your next ski trip. We look forward to welcoming you back for another outstanding experience!Warm regards,Sahapol LaddaGeneral Manager
酒店回复: Dear Valued Guest,Thank you for staying with us at Chatrium Niseko and for taking the time to share your experience. We’re delighted to hear that you appreciated our convenient location near Hirafu Ski Resort and Sansuitei restaurant, as well as the multilingual support provided by our front desk team.At the same time, we sincerely apologize for the shortcomings in housekeeping during your stay. Your comments regarding towel changes, floor and table cleaning, and bedding refresh have been noted, and we will review these with our team to ensure improvements are made immediately.We understand how important cleanliness and value are to our guests, and your feedback helps us do better. We hope to have the opportunity to welcome you back and provide the high standard of service you expect. If there’s anything we can assist with for your next visit, please feel free to reach out to us directly.Warm regards,Sahapol LaddaGeneral Manager
酒店回复: Dear Value Guest,Thank you for staying with us at Chatrium Niseko and for taking the time to share your experience. We’re pleased to hear that you appreciated our convenient location near Hirafu Ski Resort and Yamakaiten restaurant, as well as having a comfortable room during your trip.At the same time, we sincerely apologize for the shortcomings in housekeeping during your stay. Your comments regarding towel changes, floor and table cleaning, and bedding refresh have been noted, and we will review these with our team to ensure improvements are made immediately.We understand how important cleanliness and value are to our guests, and your feedback helps us do better. We hope to have the opportunity to welcome you back and provide the high standard of service you expect. If there’s anything we can assist with for your next visit, please feel free to reach out to us directly.Warm regards,Sahapol LaddaGeneral Manager
酒店回复: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay in our spacious studio. It's great to know that you found our summer discounts appealing and appreciated the convenience of nearby amenities like the supermarket and Lawson. We hope to welcome you back in the winter season as well, The snow powder here is one of the best for snowboarding and skiing.we look forward to hosting you again soon.Best regards,Sahapol LaddaGeneral Manager
离滑雪场很近，房间配套很齐全，出门购物也很方便！窗外景色超美
非常棒的酒店，距离比洛夫滑雪场缆车200-300米，比起滑进划出酒店稍微差点，但是对于这个价格还是满意的，下次去滑雪再定这里
酒店位置不错，离比罗夫滑雪场走路就可以到！离山海亭饭店走路也可以到！但是酒店卫生管理不行，两天打扫卫生就换了毛巾，地板、桌子没打扫！只是叠了被子而已！还是提前做准备找民宿，这次行程比较赶，有订到房间没露宿街头不错了😂！只能说嗯……大家提前做准备，这个费用也不便宜！前台有中、英、泰、日四语！
酒店位置不错，离比罗夫滑雪场走路就可以到！离山海亭饭店走路也可以到！但是酒店卫生管理不行，两天打扫卫生就换了毛巾，地板，桌子没打扫！只是叠了被子而已！还是提前做准备找民宿，这次行程比较赶，有订到房间没露宿街头不错了😂！只能说嗯……大家提前做准备，这个费用也不便宜！
房间很宽敞 是日本的难得的宽敞的房间 以及夏季也开业并打折很多（当然也是冬天这一带实在太太太贵了）。不过夏天人少早餐不开，还在附近走几步就有一个小超市和一个lawson。周围去哪里都方便
太棒了。装修精美，装饰考究的住处。前台人员非常友善且乐于助人。
在这里匆匆住了一晚，当时真的太累了。房间被“升级”了，但不幸的是，我一开空调，房间里就全是虫子（米象虫）。虽然这些虫子无害，但这不应该出现在一家四星级酒店，也反映出他们完全没有品控。房间和设施都挺实用的，但舒适度一般。不过，服务还算可以。
酒店外观很漂亮，但客房内部似乎需要翻新。有些墙纸都剥落了。
浴室设施不错，早餐和晚餐中规中矩。
从房间里能看到烟花，这点很棒。
从入住到退房，Chatrium Niseko的员工都提供了优质的服务。无论我们有什么需求，他们总能及时提供帮助，并协助我们预订了往返机场的出租车。酒店距离Ace Family缆车只有几分钟的步行路程，从那里我们可以尽情滑雪，乘坐多条缆车和升降椅探索周边。回酒店的路上有很多餐车和便利店，非常方便。谢谢你们带来如此美妙的体验！
很棒的公寓，地理位置绝佳。有两间宽敞的卧室，储物空间充足，还有两间大小适中的浴室。客厅很大，带烹饪区，自助餐所需的一切设备都一应俱全，非常适合家庭入住。步行不远就有Seicomart和Lawson便利店，地下室有停车场，非常方便。所有设施都维护得很好，打扫得也很干净。我们把一些东西忘在冰箱里了，工作人员帮我们收好并放到大堂冰箱，方便我们稍后领取，服务非常周到，非常感谢！下次再来比罗夫，这里绝对是我们的首选之一👍🏼